Active since Nov 2020
I placed an order about 2 1/2 weeks ago. My order has been showing "pending scanning" since 26 January. I phoned about ten days ago to find out what was going on after my emails were not responded to and was told they are waiting for an item. The order is still showing pending scanning. I have had no further communication. My calls are not returned an my emails are not answered. This is disgusting service.
I have been trying to phone Flight Centre's offices for a week now to do a change on my ticket which I booked online. Either the call gets cut off or, once I have listened to the automated voice message at the beginning of the call, the phone thereafter rings and rings and never gets answered. I sent two emails to [email protected] and neither of these have been replied to. Shocking service to say the least. I tried weekend before last to get assistance at your Nicolway branch and was told by the staff member I had to phone the call centre as I had booked online. Not sure how to get service!!!!
I had an issue with my fiber which I previously thought to be related to an outage in the area where the fiber lines were supposed to be down for 3 hours for maintenance however our line went down the night before the maintenance was due to happen and we had no connectivity thereafter. Vox were very fast to contact me and kept in constant contact to ensure that Vumatel addressed the issue that we had. I am very impressed with Vox's service. Thank you.