Active since Oct 2020
The pharmacy staff are chewing gum whilst serving customers. Firstly, eating is not allowed in a pharmacy, and that includes chewing gum. This took place this afternoon 16 March 2026 at 16.46 at the Clicks Pharmacy at the Constantia Emporium. The cashier's name on the printed slip is Ziyanda. Where is the Pharmacy manager who is supposed to oversee these matters and ensure compliance to Pharmacy Council standards? It is time for Pharmacy Council to withdraw the privilege of non-pharmacists ie Clicks, Pick n Pay etc to own pharmacies. They do not have the ethical standards for providing the appropriate service and certainly do not have the ethical commitment to adhere to professional standards.
My insurance payout was paid to Trafalgar on 11th March 2025. Not only must they be able to trace the allocation thereof via the reference, but the insurance company also notified them of the payment. But they do not pay me, the rightful recipient thereof. In spite of numerous emails to Trafalgar requesting them to follow up on the payment they do nothing of the sort. No sectional title should engage this managing agent to manage their buildings' affairs.
I have just bought an expensive wedding gift from Spilhaus in Constantia Village, Cape Town for a wedding taking place mid Feb 2025. After I had paid for the goods the sales lady tells me they have a 6 day policy for any returns. The wedding is a calendar month away so how can I possibly honour that very limited returns policy? Plus it contravenes the South African Consumer Protection Act which stipulates - Unsuitable goods: Consumers can return goods within 10 business days of delivery if they are unsuitable for their intended purpose. How can this matter be rectified? They also have a NO REFUND policy clearly printed on the invoice - is that legal?
Virgin Active in Constantia does not repair the machines. The treadmills, bicycles, rowing machines etc are constantly either not functioning at all, or there is no TV reception or there is no sound. There is no suitable way of indicating that a machine is not in working order; you repeatedly have to walk back and forth to the reception desk to fetch an out-of-order sign for each piece of equipment that is malfunctioning, depriving one of your exercise time. Why can they not develop a suitable, efficient way of maintaining their equipment. And to add insult to it, they today advised us of their increase in subscription fee! AND, when you email them about this they advise you to use the email address [email protected] which is an incorrect address as per the postmaster response.
Totally unprofessional, bullying organisation. As a free-lance professional I claimed my lost consulting hours when I had to spend time cleaning my apartment subsequent to a sewerage overflow into my home. Hollard has the cheek to reduce my reimbur*****t for my professional hours by 20 %. And cuts my payout by R10,000 on top of that. That is so insulting. I would never have chosen them as my insurer; unfortunately the body corporate chose them.
I joined the gym in July 2023 and was given a long advertising speech about the rewards programme and the free weekly smoothie for every 2 weekly workouts in excess of half hour each. I have more than double exceeded that requirement for the past 2 weeks but my app still states "you do not have any active rewards". Tomorrow is the start of a new week hence this past week's rewards simply fall away again. The staff at the desk constantly sing "give us your membership no and we will log a call with IT". It does not seem they have an IT department, nor is there in reality a rewards programme. Are they so hard up for clients that they have to sell false incentives?
Trafalgar Sea Point is the worst run office I have yet experienced. The city council dictates the plumbing and electrical compliance necessary for COC's to be issued during the sale of an apartment. Trafalgar take it upon themselves to stall the process as they need to authorise the city council requirements before it may be implemented. But then they stall the process so much that you are in danger of the property transfer not going through. Trafalgar are unable to setup a meeting with the plumber in order that the project can be discussed and implemented. What does one do under such circumstances?
Horrible service. My email 1 stly not answered. Then I telephonically made an appointment. My appointment time was not adhered to. After 15 mins of sitting with my 2 little cats in that ghastly reception area with dogs coming through, deliveries being made, no one spoke to me about why my appointment time had not been honoured. After 15 mins I announced I was leaving and admonished them for not communicating with me about the vets tardiness, at which point the receptionist told me "oh but she is a specialist". Does that give the vet the privilege for her and her staff to leave me sitting there, my 2 animals under stress for being in a cage and having to smell these dogs passing by, while they ignore me? And then they charge massively excessive rates for that horrible service.
I have had the most horrible experience with Vox. I transferred from another telecom company when I moved house to try and improve my internet service, but only to be landed in a much worse situation. I have a registered domain for my business. Upon activation of my internet service a month ago with Vox, Vox was given a written instruction to move my domain across from the previous company. Yesterday 1st day of the new month, my internet service with the previous company expired and my e-mail access expired. Vox had never moved my domain across. It is now 36 hrs later since this transpired, yet I still do not have access to emails which is a disaster for any business at month end/start up of new month. Is there any internet service provider that is reliable in SA?
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