BP
Brigitte P
Active since Oct 2020
5
Reviews
0
Industries
Reviews
5 reviews3 weeks ago
Over the last 30 years, the last 3 days of my life, have been the most appalling customer service from Sizwe / 3 Sixty Health, I have ever interacted with in my life
Over the last 30 years, the last 3 days of my life, have been the most appalling customer service from Sizwe / 3 Sixty Health, I have ever interacted with in my life. AND STILL, my problem (which was created by them, themselves) is still not sorted out. We requested that ONE dependent be cancelled, they never did that. Countless calls, emails and being cut off. I have spent the last 3 days emailing the said PROOF that they want, confirming the notice period which is April and not June and I am ignored. Totally. Yet, the PROOF of cancellation was sent to their membership department by their own staff member. Now they send confirmation of cancelling of the whole thing dating it as June being the notice period instead of April which means ANOTHER debit order will run on the 1st June. Please, DO NOT JOIN SIZWE / 3 SIXTY HEALTH EVER !
1 reply
1 month ago
I have been a client...
I have been a client with Outsurance for over 20 years, good rates and good customer service.
1 reply
6 months ago
I needed something on my policy amended, I interacted with Rhirhandzu, she is very friendly, and assisted me right away and put everything into place as we were speaking and the call we needed came through within minutes
I needed something on my policy amended, I interacted with Rhirhandzu, she is very friendly, and assisted me right away and put everything into place as we were speaking and the call we needed came through within minutes. I've been with One Plan for 10 years and I have never experienced problems and the service consultants are always on point.
1 reply
68 months ago
Brave Nyirenda Hospital Authorisation
Thank you Brave, for always being on the ball and following up! Excellent service is always appreciated!
1 reply
68 months ago
Excellent Service !
Brave Nyirenda - Hospital Authorisation, the 2nd procedure I have needed, within a day of receiving the relevant information, I received authorisation. Brave is competent, he knows his product & procedures. He is friendly and always follows up. To Brave, I am not just a "customer" or a "policy number", I am a person. He even calls after the procedure to see how everything went. He makes the whole scary situation of having a procedure comforting. Keep up the good work Brave.
1 reply
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)