FH
F. H.
Active since Aug 2020
23
Reviews
0
Industries
Reviews
23 reviews41 months ago
Glade 180ml Quality defects on Spray Cans
for attention : The Quality Manager -S.C.Johnson Good Day, 1. I purchased a 180ml Glade Lavender fields Yesterday Batch number 25/10/2022 Exp 25/10/2024 B/N 7859150 6:05 from Derby Supermarket , Northdale ,Pmburg.kzn 2. After shaking the can well at home and starting to spray there was a heavy leak from the top of the cap and no spray action.at all? The cap was also not fitting snug on the seam at top of the can .I the had another Glade Secrets Baby Caress empty can which lid I then used on the new Lavender Fields can and it sprayed well.But even this old lid does not fit snug on the seam of the new can? 3. I then happened to read posts on Hellopeter and see that someone has complained about half filled cans.I weighed the old Glade Baby Caress *Empty can and it was about 100grams. on weighing the new can of Glade Lavender it was 220grams I have taken photos of this. So if the new can is 180ml how come the weight of can +contents is 220grams? 4. I previously had the same issue with leaking contents from Glade 180ml which i emailed you guys and did not get anywhere with that complaint? 5. What I cannot understand is a Company such as S.C.Johnson not checking the quality of the product which it markets? Please may i have you comments as I cannot take the Glade Lavender fields back to the Retailer as it is now used. Kindly supply a whatsapp number in order for me to send photos of the weight taken on the cans.
0 replies
48 months ago
Discovery Communication
for att: Adrian Gore CEO Dr Ryan Noach M.D Mujeeb Brey Customer Services ( Non Existant) ***No Responses Charlotte Mbewu Principal Officer **** No Responses Worst Communication I have cone across,as a Member one has to drag their tongue on the Carpet to get a response.Copying the P.Officer Charlotte Mbewu does not help too. 1. The Benefits applicable to specific Plans are vague and confusing from PDFs 2. On request pre Authorisations this takes 3 days and done by GPs only for referral to Specialists.In the interim If we die its no problem as long as the Premuim is Paid Up. 3. Network Hospitals are far away from Members Residence and local Hospitals must be bypassed.So in emergencies this poses a problem. Does Disvovery have shares in network hospitals.? I am asking what about the other Private Hospitals not on your network as there was a previous case concerning Bias by Discovery against Non White GP's and DSP's ??? 4. I am given an email address and the response is " Thank You for Contacting Discovery we will soon stop responding on this email as you have a range of alternative platforms WHICH DOES NOT WORK. 5. The Med.Schemes Ombudsman needs to wake up and do its job as the process for Complaints goes in circles. 6. Response time of 3 days for simple enquiries is really pathetic.**** Strange as i am writing this i suddenly get a response from my email sent on 9/6/22?? F.H. Keycare Plus Member 6928266......... 076 151 7824
4 replies
52 months ago
Massmart Holdings-Communication Lines
Hi , Do you Massmart have an open line of communication via email to head of Customer Services.Previously there was Brian Leroni there now the email addresses are all invalid. Mr A.Slape CEO Perhaps your office could help?
0 replies
52 months ago
No Communication
Purchased a Vodacom Reload voucher ,key in the PIN ,select option for airtime and its loaded Data instead on my phone without internet.Then call Vodacom 135 and none of the options to talk with a Human Operator besides the silly TOBI Bot.Then go into Vodacom store at loxal Mall they tell me to call 135.Another staff there tells me no way I can reverse this transaction ?.So am sitting with unused data on my phone.Had to buy another airtime voucher to load airtime.?. The email to customercare @Vodacom.co.za does not work as they say that platform has been transferred to TOBI the most irritating Bot. Where are all the call centrs people at Vodacom?.
2 replies
52 months ago
Defy Fridge Freezer Complaint
We previously Purchased a Defy Fridge/Bottom Freezer which was manufactured at Defy Ladysmith Factory ..Eventually after much quality issues this fridge was swopped by Defy SA ( Durban) for another Defy Fridge ( metallic )made in Turkey which also has issues.I currently have this fridge which I contacted the "Defy Service Call Centre -Jhb" in Jan 22 ,and despite asking them for the email of Head of Marketing at Defy SA they said they dont have an email.?? So this morning I spent two hours compiling an email of my current fridge Complaint with photos /serial number etc sent to Defy Service Call Centre Jhb asking them to copy the Defy SA Marketing Manager .I then received a call with a nasty attitude by a Call Centre Staff.I Then asked for her Managers email and then Manager Calls me and goes in circles.I tell her so many times to send my email to The Tech Manager at Defy SA instead of wasting my time and going in circles.Eventually she says "I will now do nothing about it:? I have bought another deep freezer (uncollected ) from Game Liberty Mall Pmb and do not think I will support Defy SA again.I believe theyare now part of Arcelik in Turkey but the Attitude towards me as a brand supporter has bern lost due to the Arrogant Attitude of the Defy Service Call Centre Staff in Jhb, Nb. this current "Swopped Replacement Defy Fridge " M365 made in Turkey has also been giving from the first month and the Defy appoi ted Service Agenthas been to my place numerous timeseg Changing the doors ,checking air leaks,compressor noise etc. The fridge condition is like new as we look after our stuffand all I am asking is to check out possible quality defects which Defy SA does not seem too keen on. CAN THE MARKETING HEAD OF DEFY SA PLSE CONTACT ME via Hellopeter.
1 reply
53 months ago
Discovery Health Service
Generally i was happy with Discovery Med.Scheme Service until recently : I am a Keycare Plus Member; 1. My network appointed primary care Dr closed up his practice before Dec 21 without any prior notice to me.I was left without a primary Dr and I had not allocated a secondary GP.Why cant I visit any other network Dr ,I cannot-₩ they will have to be allocated by the scheme before je consulting or else i can consult using my out of network benefit? 2. I then had to use a non-network Dr which i was very happy with service.but this came off my out of network benefit under keycare plus. 3. From 17/1/22 I am trying to allocate a network Primary Dr but this is difficult as some Drs are either not available or ask me to consult in evenings because of patient load.I get the inclination that they are not interested in keycare patients for some reason(s) which they are not forthcoming out on reasons. 4. I have copied The Pincipal Officer and still not received prompt responses. 5. The lady that was dealing with allocation of an Alt. primary network Dr does not keep to promises in getting back to me timeously because she is in meetings? 6.I sent numerous emails and mostly get a no-reply emails response? 7. I would like Discovery Client services to let the Member know what is the story on allocations(replacing) Primary /Secondary Drs during the month as this can only be done on the 1st of any month.In my case I was left without a Primary Care Dr as I will not be going back to my initially allocated Primary Dr because of Ethics and Conduct /bad communication etc. 8. Some network Drs are consulting virtually so I dont know how this works with Members without platforms for this type of communications. 9. The biggest frustration is waiting for a response while people sit in meetings or some call centre staff phones you and cannot help with your query or request. 10. The other issue is Allopurinol for Uric Acid clearance Meds is not covered unless t one is referred to a Rhuematologist who can then request this meds under Chronic Meds.But Allopurinol is authorised under "Oncology" on the :Requested Formulary on the net. So in persuing authorisation for this meds I am then told yes,you can go to a Rheumatogist via referral by your GP which referral has to be authorised by the Scheme? Red Tape.My question is that there are Rules ,I understand this but, the person dealing with your query does not give you options which are available and if a member is unaware of these options then tough luck to them? Thanks F.H 076 151 7824 Use this cell number to check out my email on the system.
2 replies
54 months ago
NO COMMUNICATION
NO COMMUNCIATION ON EMAILS Sent this morning to [email protected] plse can the Rep contact the writer 076 151 7824
5 replies
57 months ago
Defy SA
att: The Marketing Director: Defy SA How the hell does one communicate with Defy Spares Durban except filling up useless forms via the internet.I need to get a quote on a new compressor. Secondly a certain Defy Authorised Repair Agent ****ed me off by switching off his phone twice today 21/9/21.I then came to find out he was busy in a meeting. Is this the kind of Service You are Offering? Thanks, Will support another Brand. 076 151 7824
1 reply
58 months ago
Shoprite Checkers Group
My Parents were Customers, so are a we and my Children of Shoprite,Checkers both supermarkets & Hypers.I dont think this Business can be beaten by other Retailers for Variety,Price & Excellent Customer Service.With Covid customers would always find that great care is taken in ensuring that sanitizers and hand wipes are always available at the entrances to the stores.They are also helpful in dispensing SASSA Grant Payments to the elderly & Other Beneficiarries without forcing them to make a purchase to withdraw their benefits .This is a great help. At the centres where the businesses are situated theres always adequate parking, easy access & Clean Toilet facilities a hallmark from the early days of Checkers Group.Theres the Easy payment & services at most stores which really assists with One Stop Shopping. Well Done Shoprite Checkers.
0 replies
58 months ago
Discovery Health- Good Client Service
Discovery Med.Aid Scheme Client Services; Excellent Service I would be failing in my duties if ,I did not acknowledge the Kind Courtesy Call by Fezile, from Discovery Med.Aid Scheme Client Care recently when I asked them via email, if someone could check on on my G.P benefits & report as I needed to get a painful recurring ENT problem relooked & analysed ASAP. Fezile got back to me promptly on my Benefits even checking soon thereafter whether all was fine and If I had gone to see the G.P. To this end, in today's busy Corporate World ,seldom do we experience Good Service and Courtesy and if we do ,I think it is only fitting that we acknowledge this ,so there is Motivation on Staff to continue Good Work. Well Done Fezile and Thanks To Discovery for having People like Yourself. ?
1 reply
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