RK
Ruqshaan K
Active since Aug 2020
4
Reviews
0
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Reviews
4 reviews2 weeks ago
Extremely Disappointed With Santam Claims Handling and Customer Service
On 31 October 2025, my boyfriend and I were ****** at knife point in Grey Road, Plumstead, while walking back from Pirates Pub. As a result of the *******, my cellphone was ****** and I subsequently lodged a claim with Santam. Since the beginning of this process, I have experienced ongoing delays, excessive requests for information, and what felt like an unnecessarily difficult claims experience. I cooperated fully with the assigned investigator, Werner Swart, attended numerous meetings, and provided all information initially requested from me. Despite my efforts, I was repeatedly informed that the information provided was “insufficient,” including being told that my phone did not reflect on the MTN system. My boyfriend originally purchased the phone for me, however I have been paying the insurance premiums every single month and had agreed to reimburse him for the device. I explained this clearly during the investigation process. As the matter dragged on, additional information kept being requested. During this time, I unfortunately contracted COVID and informed Mr Swart via email that I was trying my best to obtain the requested documents, but being confined to home meant it would take a little longer. Shortly thereafter, I received notification that my claim had been rejected. Although I accepted the rejection decision, my frustration now lies with the fact that the ****** phone still remains linked to my profile and I have continued paying premiums for a device that was ****** months ago. Last month, I contacted Santam again requesting that the ****** device be removed from my policy and queried why I was still being billed for it. I spent over an hour on the phone being transferred between consultants, only to be told that the matter would be reviewed by the underwriters. Since then, I have received no meaningful feedback or resolution. Instead, I am now being told I need to pay an excess on my replacement phone, while still effectively paying for cover on the ****** device. I find this level of service extremely disappointing. As a paying customer, I expected fairness, communication, and assistance during an already traumatic experience. Instead, I have felt ignored, inconvenienced, and continuously burdened by a process that lacked empathy and efficiency. I would appreciate urgent intervention from Santam to: Remove the ****** device from my policy immediately; Review the premiums paid on the ****** device since the date of the incident; Provide clear feedback regarding the handling and status of my policy amendments. I hope this matter can finally be resolved professionally and fairly.
1 reply
30 months ago
Santam ****ty Service
I am have been with Santam for 5 years and seriously have never gotten such ****ty service. I am just being ignored. My phone broke on Friday night (Fell from my second story apartment), and I logged the claim on the portal the Saturday Afternoon. I also had the phone assess and got all the important documents that Santam will need to process the claim. I have submitted the claim over email & the portal 4 time and have been bounced around from person to person. No one have even given me a claim number. I am at a standstill as I have no phone, you want your monthly payments but you cant deliver when it comes down to it. I am not contactable via phone. only email seriously disappointed by the service delivery, we had such a good 5 years... The last email was from : sdclaims <[email protected]> Nov 28, 2023, 3:24 PM (1 day ago) to Sosadmin, Amanda, me Good day, Please see below e-mail and assist the client with registration of a claim. As per below e-mail the client is not contactable via telephone. Amanda Maboza Motor Claims Service Consultant Santam Direct: Claims Department
1 reply
70 months ago
Pick & Pay Online are Crooks
When myself and my husband first got married we started buying online with Pick & Pay in order to stick to our monthly budget instead of going in-store and over spending. But every month on collecting from Pick & Pay in Ottery, we would have an item or two short. We know it is short cause we run though the invoice and check all the stock before leaving the store. We asked them to replace it and they would reply, well it comes from the warehouse so we don't pack or pick the items. So month after month this would happen, and I got so sick and I tired I asked them, look i need a refund for the items on these invoices that were not supplied, they told me to contact their online department and I did and they gave me a reference and told me the money will be refunded to the account, that the items were purchased with but we were never refunded ever. Our requests and enquiries just fell off the grid. It was a bread on one invoice and Bubbly Mint chocolate on another, sago on one invoice etc. We don't buy online anymore because Pick & Pay are cooks and they don't provide refunds or even after sales service at all. I never a major retailer like this would let me down so badly. I would never recommend this path of purchase to anyone.
1 reply
71 months ago
Vodacom (Accounts, Cancellation & Customer Care) is not helping me at all!!!!
A year ago I called Vodacom, to cancel my account and pay the R5.00 I owed them. They even sent me a paid up letter to show the account is paid up however they do not wish update my credit to show that the account is no longer existing and the cellphone number has even been allocated to someone else. I am currently with another cellphone provider and no longer wish to have Vodacom on my credit record. I just got off the phone with the accounts and cancelation department and no one helped me at all. I also spoke to Vodacom Customer Care and they just did not help me at all. I really just need Vodacom need to cancel my contract and update my credit record/details with TransUnion and Experian. Kind Regards Ruqshaan Kamish
4 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)