EW
Emerita W
Active since Jul 2020
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Excellent service 👍
Thank you Palesa for promptly understanding my query,Keeping me in the loop and efficient friendly service.I appreciate that you are polite spoke clearly and friendly direct service. Because of people like Palesa,vibrant and respectful, I'm glad to be apart of this company. Keep up the great work Palesa 😊
1 reply
4 months ago
Great service
Hi Nirese has given exceptional customer service...swift prompt and attentive to my needs. Keep up the great work we need more people like you🙏🤗👍 Kind regards Emerita
1 reply
10 months ago
Great service 👏
Najean Laing thank you for efficient Great service.😍Thanks for showing care and your service was just as great as previously when u assisted me.Feels warm....God bless you dear
1 reply
11 months ago
Excellent service from Najean Laing⭐️⭐️⭐️⭐️⭐️
Hi.Id love to thank Najean Laing for brilliant service.For understand exactly what I needed and resolved my query immediately. You deserve a 5 star rating.God bless you.
0 replies
14 months ago
Upset about Marara pharmacy
Hi, I'm sure you have already heard our concerns. My name is Emmy and I am a member of Bonitas medical aid.I had 4 mild strokes due to high blood pressure and cholesterol and 2 congestive heart failures.Since January Bonitas changed over from Pharmacy direct to Marara Pharmacy. What a terrible service provider without providing service.... It was confirmed by a bonitas consultant via WhatsApp vjat that my script was sent in February to Marara Pharmacy.I emailed scripts and changes to medication on the 12th March 2025 to Marara pharmacy ref 250312143150,250312143715 and 250312143917....No response except these reference numbers. I then emailed again on the 25th March.Still no response to date.What are we supposed to do without Chronic Medication????I also emailed Bonitas as well as to what should I do and still awaiting a response? Is it not important?Do you even value your clients??? Why should I have to pay for medication for a service you offered in the Medical aid package? Should I use another service provider I will be charged high co payments or not get any meds if they already claimed. I AM NOW OUT OF MEDICATION EVEN THE TTO'S I RECEIVED FROM HOSPITAL ARE FINISHED... Regards Emmy
2 replies
14 months ago
Customer serve?What customer service😡😡😡
Hi,my name is Emmy and I am a member of Bonitas medical aid.Iwas had 4 mild strokes due to high blood pressure and cholesterol and 2 congestive heart failures.Since January Bonitas changed over from Pharmacy direct to Marara Pharmacy. What a terrible service provider without providing service.... It was confirmed by a bonitas consultant via WhatsApp vjat that my script was sent in February to Marara Pharmacy.I emailed scripts and changes to medication on the 12th March 2025 to Marara pharmacy ref 250312143150,250312143715 and 250312143917....No response except these reference numbers. I then emailed again on the 25th March.Still no response to date.What are we supposed to do without Chronic Medication????I also emailed Bonitas as well as to what should I do and still awaiting a response? Is it not important?Do you even value your clients??? Why should I have to pay for medication for a service you offered in the Medical aid package? Should I use another service provider I will be charged high co payments or not get any meds if they already claimed. I AM NOW OUT OF MEDICATION EVEN THE TTO'S I RECEIVED FROM HOSPITAL ARE FINISHED... Regards Emmy
1 reply
42 months ago
This is the email conversation
WE'RE ALMOST THERE! Hi, We're one step away from finalising your claim! It's being reviewed by the underwriters now. They normally take 48 hours to get back to us, and we'll check on their progress. We'll let you know the final decision as soon as possible. In the meantime, please chat to us if you have any questions or concerns. Claim Status: 1 You register your claim Success! 2 Send us your completed claim form and supporting documents Success! 3 We process your claim 4 We let you know if your claim is successful/ unsuccessful Pending... Over 44 OFFICES nationwide. 25 YEARS in business. Over R327 MILLION in claims paid. 3 MILLION lives covered. 0861 990 000 Emergencies | Customer Care | Claims Instagram LinkedIn Twitter Facebook THE UNLIMITED Unlimit Your Life App Store Google Play Download The Unlimited APP today! Hi Im confused with this email! I got the agreement of loss which I sent back yesterday. So why is the claim still being finalized? Is this for the claim or payment to be finalized? Is it 48 hours from today or from yesterday when I got the call to confirm my banking details?The consultant that called to confirm my banking details advised that by Friday I will receive payment! Kind regards Emerita Williams Hide quoted text On Thu, 29 Dec 2022, 14:48 The Unlimited <[email protected]> wrote: WE'RE ALMOST THERE! Hi, We're one step away from finalising your claim! It's being reviewed by the underwriters now. They normally take 48 hours to get back to us, and we'll check on their progress. We'll let you know the final decision as soon as possible. In the meantime, please chat to us if you have any questions or concerns. Claim Status: 1 You register your claim Success! 2 Send us your completed claim form and supporting documents Success! 3 We process your claim 4 We let you know if your claim is successful/ unsuccessful Pending... Over 44 OFFICES nationwide. 25 YEARS in business. Over R327 MILLION in claims paid. 3 MILLION lives covered. 0861 990 000 Emergencies | Customer Care | Claims Instagram LinkedIn Twitter Facebook THE UNLIMITED Unlimit Your Life App Store Google Play Download The Unlimited APP today!
1 reply
43 months ago
****ty service, no regard for clients at all!!!
For the longest time now i have been sending my claim through and no one seems to be hearing me at all let alone returning my calls. How long should i wait for calls to be returned? I need my claim processed ASAP. Your service is **** to say the least and as a client, i should be the one chasing your asses to do your job!!! Sort this out asap and contact me by close of business today otherwise provide me with contact details of someone in charge!!!
6 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
3 (37.5%)