KM
Karishma M
Active since Jul 2020
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
SANDTON WORST ACCOMMODATION!!!
Sandton Skye (UNIT 313) COMPLAINT (DO NOT STAY): The service we received from Sandton Skye was extremely disappointing and unacceptable. Incidents from the time we got there: 1. I had requested something romantic as it was our wedding night, when we arrived at the room nothing was done. 2. The toilet seat was completely broken and when you sat on the toilet, it moved out of place, making it very uncomfortable to utilize the toilet. 3. The bathroom basin was blocked. 4. The central heating system didn't work and the oil heater that was provided was so dirty with grime, and the wheels were broken off. 5. The microwave was missing the glass tray/plate. 6. Pillow cases were torn. 7. The bathtub was so dirty that we couldn't use it after our wedding night. 8. There were live wires that were next to the bed (from the lampshade on the pedestal). Upon inspection, we notified the manager of Unit 313 and received false promises that an alternative room would be provided. She further noted that the room was reserved for us and we would be able to move to the room when we returned to the hotel. However, when it came down to actually swap rooms, we were met with attitude and unprofessionalism and furthermore being screamed at. She accused us of liein as she noted that the cleaners inspected the room and found everything in order. We had asked her to rectify the faults and she noted that it can not be fixed over the weekend. She further noted that we can not get a refund as we wanted to book at another hotel immediately. We then returned to the room and took photos of the faults and went down to the front desk, where the lady told us she's calling Elizabeth and she stated that we were liein and that the photos were taken in the morning. We had proved that the photos were taken in the evening as I took a screenshot of the date/time stamp. These photos were also sent to her of which was, in essence, blatantly ignored. I did not receive a response even after following up with her. I would not recommend anyone staying at this unit managed by a totally unprofessional person. Staff at the building also noted that they have received numerous complaints, which is never attended to. If you are looking for a place to relax after any event or just want to get away, this is definitely not the place to book. I can not express how dissatisfied my new wife and I are after staying at this unit on the night of our wedding. I hope something is done about this as the service was totally unacceptable.
0 replies
50 months ago
TERRIBLE EXPERIENCE- COLD AND TASTELESS FOOD
My family and I booked a table for 5, to celebrate a birthday. We attended and I have to say we had a terrible experience. It was truly the worst buffet we have ever been to. The food served was extremely cold (most especially the meats) and the taste or lack thereof, of the rest of the food was terrible. The desert option consisted of 4 types of deserts of which not a single one tasted even a bit edible. The price of this buffet does not justify the quality of the food served. We are extremely disappointed and sadly feel that it will be unjust to the consumers that spend so much of money at this establishment should we not make people aware of the quality and standards of this restaurant. This review is sent as a curtesy for your management to take a good look at the quality and standards and rightfully so to amend the quality of the food served.
0 replies
59 months ago
Terrible Service
Hi. I’m extremely disappointed with the service that I’ve just received from this McDonalds. I’ve ordered 3 burger meals and nuggets with Uber eats however, my order was not captured correctly so I ended up with the wrong order of missing items. The uber driver then went back to the store however, waited for an hour and the store refused to send the missing meal. We thereafter, had to drive all the way to the store itself to no avail, as the 3 managers on duty were unfriendly and extremely unhelpful. It is now 3 hours later that I’ve received the order.
0 replies
60 months ago
THEFT COMPLAINT- KULULA AIRLINE
*THEFT COMPLAINT- KULULA AIRLINE* I had taken a Kulula flight today and have just reached home, only to realise that my checked in luggage has been opened and valuable items have been stolen. I have tried calling numerous Kulula telephone numbers however, to no avail. Every number provided, has a waiting room of which you wait over 30min on the line and thereafter, the line drops. Kulula has a serious problem with theft occurring within the airline, as this is not the first instance, however, they fail to attend to the problem and rectify this offence. I will never again fly with this airline and nor world I recommend it.
0 replies
72 months ago
BUILDERS WAREHOUSE WORST CUSTOMER SERVICE EVER!!!
I Have never in my entire life experienced such terrible service EVER! I purchased a 3 panel Gas Heater and Gas Bottle online directly from the Builders Warehouse's online purchase site (using the Randburg Robindale Store as my point of collection). Please note the payment for the same was deducted immediately. I thereafter, approx. 4 days later received a call from the Robindale Buliders Warehouse advising that my heater is ready for collection. I immediately drove 48km (96km round trip) to go and collect it only to be welcomed by the most rude staff members. After being ignored for the first 10 min while being in the store, I was taken to the Manager (Martin). I politely greeted him and once again was blatantly ignored. After my 4th HELLO, his response was "JA". Already irritated at this point I just ignored my anger and requested my heater and gas bottle. The Manager Martin looks at me and say, "WE ARE OUT OF STOCK, THEY ARE ALL SOLD OUT". I explained to him that firstly I was called to say it's ready for collection and secondly the online website (who I logged onto in front of him) reflected that they had 48 in stock. Without any bother he checks his system which shows they have 32 in stock, however tells me "OH THEY MUST BE AN ERROR, WE DONT HAVE IT. I COULD WAIT FOR STOCK OR CANCEL MY ORDER AND GO GET IT FROM SOMEWHERE ELSE". Extremely angry I left the store and decided to wait for stock. It is now more thank 6 weeks later, I have made approx. 20 calls to every department and including the call centre to try and get assistance but have been pushed around from pillar to post and received nothing but false promises and the excuse that they do not have stock but I can and should cancel my order if I'm not happy. Eventually I took it upon myself to contact the Builders Warehouse in Boksburg where I received extremely friendly and helpful service. They confirmed that they currently had 88 physical stock on hand. I yet again contacted the Robindale Builders Warehouse to notify them of this and request they deliver one to me immediately. What do you know.... AGAIN Promised that it will be reserved and delivered on Sunday the latest. Sunday, Monday and Tuesday passed and as usual they failed to contact me or update me on anything. On Wednesday, 15/07/20, I called them to find out what is the delay since there is stock and was told that "THEY ARE SORRY BUT MY ORDER SEEMS TO BE CANCELLED. IF I STILL WANT IT, I MUST RE-PLACE ANOTHER ONLINE ORDER". I have never been this angry at customer service before. It is now more than 6 weeks later, in the middle of Winter and I am expected to go shop around at other stores for a Gas Heater. I WILL NEVER IN MY LIFE PURCHASE ANYTHING FROM BUILDERS WEARHOUSE AGAIN. FURTHERMORE, I WILL NEVER RECOMMEND THEIR STORE TO ANYONE. IF I'M EVER ASKED ON ANY SOCIAL MEDIA PLATFORM TO GIVE A REVIEW ON THIS STORE YOU CAN BET ON YOUR LIFE THAT IT WILL NEVER BE A GOOD ONE.
3 replies
Review Distribution
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1 Star
5 (100%)