CT
Cindy T
Active since Jun 2020
11
Reviews
0
Industries
Reviews
11 reviews3 weeks ago
Ongoing Router Issue – Lack of Support & Continued Billing for Unusable Service
I have been experiencing issues with my Rain router for the past two weeks and am deeply disappointed by the lack of resolution and follow-through. I reported the problem through Rain's online platform and, to their credit, consultants did attempt to assist telephonically by walking me through basic troubleshooting steps, including power cycling and resetting the router, as well as removing the SIM card. I was subsequently informed that my router may be outdated and in need of replacement, and that a senior consultant would contact me. Unfortunately, I missed a call from a senior consultant while I was at work, and despite this, no follow-up call was ever made. I logged a further complaint the following evening and was assured that a support ticket would be raised — yet to date, I have still not been contacted. What is most concerning is that Rain has neither proactively replaced the router, nor offered any form of compensation or account credit, despite the fact that I have been without internet access for two weeks while continuing to be billed R615 per month for a service I cannot use. I am requesting that Rain urgently resolve this matter by either replacing the faulty router or providing a suitable remedy, and that my account be reviewed accordingly for the period during which no service was rendered.
2 replies
2 months ago
Keeping to my agreement, but the messages won’t stop
I currently have a standing payment arrangement in place with Nimble Credit Solutions for my Wonga loan, and I have been consistently honouring this agreement. Despite this, I continue to receive repeated SMS messages and emails requesting debit orders and encouraging me to settle the account to avoid additional interest and fees. I have already explained—on multiple occasions—that my financial situation only allows me to pay the agreed monthly amount. I have even gone as far as providing proof of payments after making them. While I understand the standard communication around settling accounts, these repeated messages are unnecessary and frustrating, especially given that I am compliant with my arrangement. I kindly request that Nimble Credit Solutions respect the existing payment agreement and cease sending further SMS and email reminders that do not reflect my current standing. I am committed to settling my debt responsibly, and I expect the same level of consideration in return.
1 reply
2 months ago
Dengoo.co.za Spamming
Dengoo.co.za keep on sending emails stating that I qualify for a loan. I have asked them, via email, to remove me from their contact list as their "cancel subscription" button doesn't work and does not allow me to unsubscribe. PLEASE STOP SENDING ME EMAILS!!!
0 replies
3 months ago
Pep payment arrangement confusion and inconsistent billing
I am deeply disappointed and disgusted with Pep's (Pepkor) communication and account management. After being unemployed since September last year, I resumed work on 5 February 2026 and immediately made payment arrangements with Pep. These arrangements were acknowledged by Pep on 18 February 2026. On 27 February 2026, Pep confirmed that my R800 payment was reflecting on my account. However, on 3 March 2026, I received an SMS stating that R727 was due and payable immediately. I queried this, and on 9 March 2026, Pep confirmed in writing that my new instalment had been captured at R436.98. Despite this, on 19 March 2026, I received yet another SMS advising that R255 is due. How is it possible that a client makes a formal payment arrangement, Pep acknowledges it, confirms it in writing with a new instalment amount, and yet continues to send SMSes reflecting completely different amounts? This is not only confusing but deeply frustrating and unprofessional. Pep, please get your internal systems, communication, and records in order. Clients who make the effort to arrange payments in good faith deserve accurate and consistent communication — not mixed messages that cause unnecessary stress and confusion.
0 replies
3 months ago
Conflicting invoices and unresponsive hospital billing Department
⭐☆☆☆☆ I am writing this review with great frustration regarding the accounts department at Wesfleur Hospital. In December 2025, I received two separate invoices for differing amounts — R368.80 (dated 13 December) and R322.50 (dated 31 December). On 16 February 2026, I sent an email to the hospital's accounts department — using the email address printed on their own invoice — requesting clarification on the correct outstanding balance and enquiring about a payment arrangement. I received no response. Shortly thereafter, I received a pink letter of demand dated 10 February 2026, threatening civil prosecution via the magistrate's court and listing with the debiteure gazette — for yet another amount of R123.80, which differs from both previous invoices. I am a willing patient. I have never refused to pay. I simply needed to know the correct amount before making payment. Instead of receiving a straightforward reply to a reasonable email, I was met with silence followed by legal threats. Wesfleur Hospital should honour the communication channels they themselves provide to patients. An unanswered email and conflicting invoices are no basis for a letter of demand. I still await the correct and total amount outstanding so that I can settle this matter.
0 replies
11 months ago
Disappointed with Outsurance's Campaign Promises
I’m genuinely disappointed in Outsurance and feel misled by their current TV campaign. They boldly claim they can beat your existing insurance premium—or pay you R500 if they can't. Motivated by the offer, I contacted them on Friday, 11 July 2025, hoping to save money. Instead, I was quoted R800 more than my current premium. The consultant offered me the R500 cash-back voucher and promised to send an SMS with a link to upload my current policy schedule and banking details. As of today—Tuesday, 15 July 2025—I still haven’t received that SMS. Not only did they fail to offer a more competitive quote, but they also haven’t followed through on their campaign promise. This feels like misleading advertising and reflects poorly on the brand’s integrity. Such practices appear to violate consumer rights and potentially the standards upheld by the Advertising Regulatory Board of South Africa. If Outsurance wants to earn consumer trust, they should stand by their word and deliver on the promises they make.
1 reply
11 months ago
POSITIVE REVIEW: LETTER OF GRATITUDE
I want to take a moment to recognize two exceptional women at Pick n Pay Graanendal—Nicole and Jo-Mari—who showed me the kind of kindness and service that goes far beyond what's expected. Recently, I had difficulty using the Scan-to-Pay function on my phone for the first time. Most people might have shrugged and said, "Sorry, I can’t help." But not Jo-Mari. Although she was the cashier on duty, she went out of her way to patiently assist me through the process. Her care and willingness to help truly amazed me. And then came Nicole—who showed an act of humanity that left me speechless. When we couldn't get the payment to go through, Nicole paid for my groceries with her own money. Yes, really. She didn’t have to, no one asked her to, but she did it out of the goodness of her heart. I, of course, returned to the store to repay her—but that moment will stay with me forever. These two didn’t just provide customer service—they made me feel seen, supported, and valued. In a world that often feels rushed and disconnected, Nicole and Jo-Mari reminded me that kindness still exists in the everyday. So thank you, Pick n Pay Graanendal, for having such incredible team members. I’ll be back—not just for the shopping, but because I know I’ll be greeted with the kind of warmth that turns a simple errand into a meaningful experience. With gratitude, A very happy customer Cindy
1 reply
21 months ago
Excellent Service by Patrick Edwards at Riverside Auto
I had an outstanding experience with Patrick Edwards! From the moment I walked into the dealership, he was friendly, professional, and incredibly knowledgeable. He took the time to understand what I was looking for and went above and beyond to ensure I found the perfect car for my needs. Throughout the process, Patrick was patient, never pushy, and made sure I felt comfortable with my decision. The attention to detail and genuine care for customer satisfaction truly set him apart. Even after the sale, he followed up to ensure everything was going well with the car, which I really appreciated. Thank you for the fantastic service!
0 replies
28 months ago
PATHETIC SERVICE
MY COMPLAINT HAS BEEN COMING SINCE OCTOBER 2022 - I HAVE LOGGED MORE THAN ONE COMPLAINT AND SINCE NOVEMBER 2023, I HAVE BEEN TOLD TO LODGE A BILLING COMPLAINT VIA THE RAIN APP, WHICH I HAVE DONE DILIGENTLY UP UNTIL THIS WEEK (JANUARY 2024). STILL, I HAVE NOT BEEN REIMBURSED AND NEITHER HAS ANYONE FROM RAIN MADE CONTACT WITH ME REGARDING AN OVERBILLING PROBLEM I HAVE BEEN EXPERIENCING SINCE 2022!!! INSTEAD, THEY ARE QUICK TO SEND ME PAYMENT REMINDERS THAT MY INTERNET WILL BE SUSPENDED SHOULD I NOT PAY! THIS IS PATHETIC! I HAVE TOLD RAIN ON SEVERAL OCCASIONS THAT THEY CAN GO AND LISTEN TO THE VOICE RECORDING OF WHEN I MIGRATED. HOW CAN A COMPANY TAKE 15 MONTHS TO SORT OUT ONE QUERY??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is 9 February 2024 today and still a query from October 2022 has not been resolved!!!
4 replies
29 months ago
STRATEGINA LOANS - ASHWIN THULSIE - ****MER
WHAT AN INJUSTICE TO INNOCENT, HOPEFUL CLIENTS. NOT JUST ARE YOU PROMISED A GUARANTEED LOAN WITHIN A TIMEFRAME OF 48-HOURS AFTER RECEIVING YOUR ACCEPTANCE OF THE LOAN DOCUMENTS BACK, BUT YOU ARE ****** OF HARD EARNED, AND BORROWED, MONEY FOR WHICH TO PAY STRATEGINA LOANS (AND ASHWIN THULSIE) TO CLEAR YOUR CREDIT REPORT IN ORDER TO OBTAIN THE LOAN. IN MY CASE, I HAD TO PAY R5000 BECAUSE MY CREDIT REPORT AND CREDIT SCORE WERE IN BAD CONDITION. THE MANNER IN WHICH ASHWIN SPOKE, AND THE FACT THAT HE EMAILED HIS ID AND COMPANY DOCUMENTS, GAVE YOU THE COMFORT THAT ITS NOT A ****. JUST TO BE ****MED. HOWEVER, I AM NOT JUST REPORTING THIS ON HELLO PETER. I HAVE ALSO TAKEN THE FIRST STEP TO LAYING A FORMAL ***** CASE AGAINST ASHWIN (WITH THE SAME DOCUMENTS HE SO DILIGENTLY PROVIDED) AT THE SAPS, AS WELL AS APPOINTED A TRACING COMPANY IN ORDER FOR THE POLICE TO CAPTURE HIM. I HAVE, FURTHERMORE, ALSO TAKEN THE FIRST STEP TO REPORT THIS TO THE NATIONAL CREDIT REGULATORY BOARD, AS WELL AS THE COMPANIES & INTELLECTUAL PROPERTY COMMISSION. EVEN IF I GET NOTHING IN RETURN, I WILL GET JUSTICE FOR BEING ****MED WHILE I TOLD ASHWIN THULSIE THAT I HAD TO BORROW THE R5000 AND NEED TO PAY THE PEOPLE WHO SO KINDLY ASSISTED ME, BACK. I WILL NOT LET HIM GET AWAY WITH THIS. MY WORKING SITUATION PUTS ME IN A GOOD POSITION TO GET ALL THE TOOLS I NEED TO HAVE HIM TRACKED AND ARRESTED. AND EVENTHOUG ASHWIN WAS CLEVER ENOUGH TO TELL ALL OF US TO PAY OUR "CREDIT RECORD CLEARANCE FEES" TO OURSELVES VIA E-WALLET AND THEN SEND HIM THE PIN (BECAUSE AS HE TOLD US, HIS PARTNERS ARE HELPING TO CLEAR OUR RECORDS OFF THE BOOKS), I STILL HAVE ALL MY EMAILS AND SMS MESSAGES WHERE I SENT HIM THE PIN NUMBER AND I WILL USE THIS AND ALL OTHER CORRESPONDENCE TO STRENGTHEN MY CLAIM AGAINST HIM AND HIS COMPANY.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)