FP
Fefe P
Active since May 2020
45
Reviews
0
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Reviews
45 reviews3 weeks ago
Complaint Regarding Customer Service Experience at Mr Price Home Northgate Mall and Online Purchases
I am writing to express my disappointment regarding the experience I had at one of your Mr Price Home stores while trying to exchange a damaged dinner set that had been purchased for me online as a gift. I received the dinner set on Monday, only to discover that two of the plates were broken inside the box. Today, I went to the store to exchange the damaged items, but unfortunately the service and comments I received from staff members were extremely unprofessional and unpleasant. When I first approached one of the employees and explained that I was there to exchange the damaged plates, she asked where the item had been purchased. I explained that it had been bought online as a gift. Her immediate response was that “these are not the type of things to be bought online because obviously the trucks would cause such things.” I chose not to respond to the comment at the time, despite finding it unnecessary and inappropriate. After directing me to the tills, a second unpleasant interaction occurred. Upon explaining the situation again, the employees at the till began making comments such as “online is always an issue” and “there are always broken items.” Once again, I ignored the remarks and proceeded to collect the replacement items. When I returned, another employee — whom I assumed was a supervisor — questioned whether I had checked the box. I explained that I preferred to check it at the till point. During the exchange process, another employee then commented that next time my friend should rather buy me a voucher instead of purchasing porcelain items online. At that point, I asked a genuine question: if employees themselves have so many concerns and complaints regarding glass/porcelain items bought online, why are such products still being sold online? Instead of answering professionally, I was met with uncomfortable looks from the staff members. What made the experience upsetting was not the damaged plates themselves, but the repeated comments and judgement directed at me as a customer. Internal frustrations regarding online orders should not be communicated to customers in this manner, especially not repeatedly and in front of other customers. I also found myself questioning whether this treatment is considered normal at that branch, or whether I was undermined because I appear young. When I later told my 16-year-old niece about the experience, her response was, “I’m not shocked, that’s how they are.” That alone should be concerning. I believe some conversations are better kept amongst employees and management, rather than being projected onto customers who are simply trying to resolve an issue professionally. I hope this feedback is taken seriously and that staff members receive guidance on professionalism, customer engagement, and handling online order concerns appropriately.
1 reply
3 weeks ago
Concern Regarding Suspicious Call and Unsatisfactory Assistance
On 14 May 2026, I received a call from a woman who identified herself as “Roxanne Jafta” and claimed to be calling from Capitec. She informed me of an alleged “data breach” but indicated that she first needed to verify my identity before providing further details. I declined to share any personal information, as I could not confirm that she was legitimately from Capitec. She advised that I would receive a notification on my banking app confirming that I was speaking to a Capitec consultant; however, no such notification appeared. I then requested that she send me an email confirmation, which she agreed to do. Later that same day, I contacted Capitec via email to report the incident, as I had not received the promised email. The response I received stated: “Thank you for reaching out to us. It is with regard that we have been made aware of the problems that the client has experienced regarding this situation. Please be aware of the ****mers. Please be advised that Capitec Bank has a new feature that will assist you in confirming whether you are on a call with a Capitec Bank consultant or not. Please find the screenshot below of the new feature.” However, the email was neither signed nor included any attachment or screenshot as referenced. I rep**** requesting the missing attachment. On 18 May 2026, I received a response from Leane, who indicated that the screenshot had been included in the original email and suggested I check my attachments or use another device or email application. She resent the screenshot. I had already provided proof that no attachment was received in the initial email. Seeking further clarity, I asked whether the notification feature would still work if the banking app is installed on a device with a different SIM card and number from the one registered on my banking profile. In my case, my app is installed on a separate device that does not use the same number on which I receive calls. My question was specifically whether I would still receive the Capitec call verification notification under these circumstances. Instead of addressing my question, I received an unrelated response with steps explaining how to install or access the app on another device, information that I did not request. I then asked to be contacted telephonically if my query was unclear. Instead, I received yet another email with an attachment that I am unable to open. I am extremely disappointed with this experience. The feature being referenced has not worked as described, instead, I have only received a beep sound on the app without any accompanying notification. My query was straightforward: whether the app must be installed on the phone linked to my registered number in order to receive call verification notifications. The overall experience has been frustrating and impersonal, as the responses I received appeared automated and did not address my specific concerns.
1 reply
1 month ago
Features not working and machine making an annoying vibration sound when spinning.
I logged the below on the Samsung website, reviewing the Front-load Washer Ecobubble & SmartThings 9kg and the review was moderated and declined, with no explanation. I have been using this machine for about +- 9 months now and I feel like I was sold dreams that do not exist. Firstly the smart control feature has never worked, I even logged it with Samsung support and this has never been resolved, I even gave up but it saddens me because I was really looking forward to that. It does not matter which phone I use for that, I tried with a Samsung and Apple device and the results are the same. Secondly, I was hoping it does not make too much noise but it seems like after three washes, the vibration when spinning is too loud, it's embarrassing because even when I'm on a phone other people can hear the noise. I wish there was a solution to both my issues but they all go to waste and I'm expected to take whatever response especially with the smart control one. Disappointing because I was skeptical between choosing Hisense and Samsung, and Samsung was rated good when it comes to support, which has been the opposite for me.
2 replies
4 months ago
Utilised data - no accountability taken
On 01 February 2026 at 00:04, I bought 15gb of data from the MTN App. I still had some data from the contract as well as night time data. After buying the data I was on CapCut but could not succeed with editing because I got an error message. The entire day I was using my usual social media apps (WhatsApp, Instagram and TikTok). Only after 19:00 when I tried to use my phone to hotspot did I realise that my data is less than 10gb and was now around 6gb. I called the customer service and the representative I spoke to told me the data was loaded and that I should go into my App to check my usuage. I told her I'm using mobile data so it does not want to connect to the app since I'm on a call. She said the following day the App should show me my usage. Even today, 03 February, I am unable to see it on my app. I called yesterday and after a long time holding, I spoke to Precious I think. This lady escalated and gave me a case number. After the escalation, I got the response from MTN, using me what appears to be my usage. There is something called "Google Common" which used about 10gb. I went and asked MTN to advise what that is, and no response has been received. There is no way I would have a app that would utilise so much data on my phone and most of my apps don't even notify me or run until I open them so it can't be background data. I would like for MTN to investigate what happened to my data because even when I'm using my phone as hotspot to work - so much data is never utilised. They keep calling me to follow up on my contract upgrade but no one is calling me to tell me where my data is. Useless!!!
0 replies
5 months ago
Bad home loan experience
My experience with the Home Loan has been tremendously bad. My bond was registered on 24 November and on 26 November I received an SMS from the bank congratulating me and had steps to view the repayment letter document and debit order. I have sent proof on the documents I received. The repayment letter and debit order mandate shows January 2026 date as the first repayment date. After the registration, no one from the HL department bothered to update the information on the letters which caused an inconvenience on my end. As I saw the date showing January 2026, I did not arrange to move out from where I AM CURRENTLY STAYING and figured that we will use the month to renovate the place to be ready for when I move in. FNB decided to debit my account in December due to the 15 day debit order rule which they have, however, did not update any letter which was sent to me. I have been sending emails requesting for the debit order to be reversed and have not received any response. I have also provided alternative solutions to avoid my debit orders bouncing, but no one is responding to any of my emails. I have been very inconvenienced and cannot afford to pay the Home Loan as well as the rent where I am currently staying. My place is not even ready for occupation, therefore I cannot even move out.
1 reply
6 months ago
Exceptional service from JP - KW Realty Advance
As a first-time homebuyer, I could not have asked for a better agent than Jean-Pierre Jelliman. From the very first day I viewed the property, his support and exceptional service stood out. This journey began on the 23rd of September, and thanks to JP’s hard work and dedication, it has now come to a successful and stress-free end. He walked me through every step of the buying process, explaining everything clearly and thoroughly. He checked in with me regularly, reassured me when things felt overwhelming, and made sure I always knew what to expect. One of the greatest things he did was helping me negotiate a discount with the transfer attorneys, something that saved me a great deal of stress and showed just how much he truly cares about his clients. People often say that buying a house is one of the most stressful experiences you can go through, but JP turned it into a smooth-sailing journey. Meeting him was a blessing, and I am genuinely grateful for the role he played in helping me secure my first home. I wholeheartedly recommend JP to anyone looking for an agent who is knowledgeable, dedicated, and truly invested in your happiness.
0 replies
7 months ago
Worst service ever
I am really disappointed at the service I received with the Midrand branch. I called twice before leaving the house and no one answered, which made sense when I arrived, there was no one at the reception. I've been to Northriding and their service was top tier which I would have expected at all branch's. Waited there while all the ladies that were doing nails just looked at us and no one offered to help. It's frustrating paying for a service and not receiving it.
0 replies
11 months ago
Misleading and false advertising on Midea 8kg Front loader
I am highly disappointed at Fair Price. I placed an order for a Midea 8kg front loader washing machine. They falsely advertised, on their description it says "WiFi-Enabled Smart Control – Control your washing machine remotely via MSmartHome App". My machine was delivered on Saturday and cannot be smartly controlled. The pictures on the website also show two different models which do not have the same features. The Consumer Protection Act states: False, Misleading, or Deceptive Representations: It is ******** for businesses to: Falsely claim that goods or services have certain features, benefits, or uses. Make misrepresentations about pricing, discounts, or the availability of goods/services. Mislead consumers about the terms of agreements or warranties. This was a "what you order vs what you get", I am truly disappointed, more especially because I also had to constantly follow up on my order.
0 replies
11 months ago
Money debited twice for an online order due to a technical issue on their online
On the 23rd of June 2025, I placed an order online. Clicks had a system issue and my account was debited twice. I called the same day and the lady I spoke to said she will escalate to the online team and I should not proceed with making another transaction. I received an email on the 25th of June from Jamierodien Bam stating that the transaction failed due to technical issues. I requested for one transaction to be reversed and for them to proceed with the order as items were still in my cart. They proceeded with the order without acknowledging my email and processed two amounts. I advised them to refund one amount and still not receiving any feedback. Today I called their call center and the people there just answer and not say anything. Firstly their email had said it takes 17-20 working days... Now I need to wait that long to receive my money? And there is no way that a merchant can take that long to transfer money back to a clients account when they both hold bank accounts in South Africa, that is just a ****. I WANT SOMEONE TO GET BACK TO ME, AND FOR MY MONEY TO BE REFUNDED ASAP.
0 replies
11 months ago
Takealot.com changed my delivery date without communicating
I made a purchase of a washing machine on Wednesday and before I made my payment it showed that the machine will be delivered on Friday. Yesterday night I checked, the machine was still not shipped. Today when I tracked I see it shows shipped, after 08:00, few minutes later I receive the message that says my order will be delivered on Monday. It is so unfair because I made arrangements to have someone with me when the machine gets delivered, I am not available over the weekend or weekday as I have work, I made a sacrifice to be available today but Takealot.com decides for me as a customer which day is effective for them to deliver the machine. Cancelling will mean I will get my money after thousands of years and I can't get it same day to go to the store to buy. I AM EVEN UNABLE TO CALL THEM, AND HAVE THE OPTION OF SPEAKING TO A BOT, I WANT SOMEONE TO CALL AND MY MACHINE DELIVERED TODAY OR RETURN ACTIONED SAME DAY.
0 replies
Review Distribution
5 Star
4 (8.88888888888889%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (6.666666666666667%)
1 Star
38 (84.44444444444444%)