LM
Lungile M
Active since May 2020
50
Reviews
0
Industries
Reviews
50 reviews3 months ago
POOREST SERVICE
This is the most useless insurance I have taken since 1999. They are not available as their lines have a technical glitch. A claim for my garage door was lodged last week Thursday, 19 February 2026. To-date I have not received an indication of whether my claim is approved or not. My cars are basking in the sun the whole day. Even their WhatsApp line its a struggle to get service. Dear Momentum Insurance if only I knew better I should have just stayed with you rather. Iwyze does not care, last week I had a flat I had an emergency with my car on the freeway. Do you think they ever bothered to follow up and find out if you are safe and finally sorted NO. I have lodged a plumbing claim last year and still no follow up from the insurance. I left Momentum for a cheaper premium and little did I know that this would cost me my peace at the end of it all. I have not received a telephone call from Iwyze claims department and this abuse I am unable to endure. I have to leave you and go back to Momentum or FNB Insurance. They are very quick in collecting their premiums but extremely slow when you claim😳😳😥😥😥😭😭😭. I convinced my sister to also cross the floor from Momentum and I shared my painful experience with her over the weekend. RATHER PAY AND RECEIVE A DECENT RESPECTFUL SERVICE THAN THIS😭😭😭. IMAGINE IF YOU ARE INVOLVED IN AN ACCIDENT AND HOW USELESS CAN THEY BE??????? In fact when initially called last week Thursday, I was informed that would be called back between 16h30 and 18h00. To my surprise I was called the following week.
1 reply
23 months ago
Bad service
Dear DSTV management, I do not think it is funny and fair anymore that I keep being disconnected whereas I have manually paid my subscription for July 2024. Today i spoke to a very arrogant guy who I ended up shouting at when he tried to push me away. Telling me that I will receive feedback from management about my account 24hours later was the last straw and I just couldn’t hold my anger anymore. For a couple of minutes this guy refused for me to speak to a manager and claimed all of a sudden that he couldn’t hear me. Today i spent almost 50 minutes explaining the same thing over and over again. I was finally assisted by a lady who understood my frustration and hence I got reconnected again. Fact of the matter is that it can’t be my problem that my money is not allocated to my account by your system. I’m sorry I am now exhausted from being disconnected every two to three days. This is my time, my minutes and I do not benefit nothing from being disconnected whereas I have paid. What a pathetic excuse for my disconnections 😭😭😰😰
2 replies
23 months ago
Bad customer experience
My debit order bounced on 25 June 2024 and I paid my subscription amount by EFT on 29 June 2024. To my surprise, I was disconnected on 01 July 2024 and reconnected again. Today being 05 July 2024 I was also disconnected and I had to call twice. After being a loyal customer to dstv for over three decades, this is the best service I’ve ever received 💔💔😭😭😰😰😰. It takes a long time to call dstv and you will be instructed to hold because the consultant must seek permission from their supervisor. This morning I called twice and imagine the time I have already spent on something that was not my fault. I have no idea why I had to re pay R53.14 but for the sake of peace and sanity I paid. I now understand why so 400K subscriptions have been cancelled because you’re pathetic.
2 replies
27 months ago
Bad customer service
On or about 23 February 2024, I called Momentum: claims department and I was assisted by Lerato Komako for my first claim. I then complained to her about my other claim whereby I was not satisfied with the previous service provider that was assigned to my house. She then registered the claim and an assessor from Digital Solutions assisted me. This was the last time I heard from Lerato and I have forwarded her three emails requesting an update about my claim for my bathroom. Ms Komako has up to date not bothered to even respond to my emails. I have been a loyal customer for Momentum since August 2019 however with the level of customer service and support I am receiving now, same is pathetic and unacceptable. I pay a premium of over R6K a month and for me to be ignored like this I am taking serious offense.
1 reply
27 months ago
Debit order query
I have been a loyal customer of Multichoice for more than two decades now. To my surprise, my debit order sky rocketed from R1300. 00 to R1800 now. I insured my decoders and I be immensely be disappointed that the insurance of these decoders would cost me over R500 per month. I am further wondering if my holiday home’s dish was not canceled from on or about 12 January 2024. I honestly can’t afford close to R2K a month for DSTV.
1 reply
27 months ago
Poor customer support
Beginning of February this year I posted on this platform about my unpleasant experience with Vodacom regarding cancellation of my 3G contract. I was then called by a friendly gentleman who assured me that he had cancelled this contract on his system as a result I was not going to be billed for same end of February 2024. The gentleman further assured me that he would listen to my recording and advise of a way forward. I have no issue with the telephone recording part as I was satisfied and excited that this contract was finally cancelled from September/October 2023. To my surprise, my account was debited again by Vodacom and this time I am just more disappointed than being angry 😡
2 replies
28 months ago
Bad service
A week or two ago geyser pipe bursted and there was slight damage on the ceiling at home. I then immediately called the emergency line from momentum and I was assisted. Service provider immediately rushed to our house and they noted the burst pipe. Owner then forwarded me a qoute for the damages. I was later informed by a consultant from momentum that I needed to claim from the building insurance as this was not an emergency repair. I was very surprised by this as at the time water continued to gush from the geyser. A few hours later I then called the claims department for the house and they selected another service provider. To my surprise I only paid R700 for this service provider as they managed to close the damaged pipe at least. When I questioned them about other damages caused by this pipe, the lady said ‘sorry we are not able to assist you further’. What is strange from both telephone calls/claims that I made was that no consultant bothered to check up on whether everything was sorted out or not. Paying R6200 per month and getting this kind of service in return is a slap on one’s face. My bathroom at home is still damaged from the burst pipe and all I paid was R700. Grateful that the pipe stopped leaking and very hurt that I received a pathetic service like this. I’m now sitting with a quote from the service provider of R10K 😢🥲🙆🏿♀️🙆🏿♀️
1 reply
28 months ago
******** Debit Order
On or about August/September 2023, I went to a Vodacom shop in Fourways and enquired about cancellation of my 3G contract. I was then given a number for cancellations and to my surprise I was given a reference number and assured by a customer care consultant that they needed a month's notice in order to terminate this contract. I have not be entirely diligent with checking my Vodacom invoices however to my surprise, this past month I noted that I am still being charged an amount of R284. 00 whereas I have long cancelled this month to month contract. This number is 0606520236. I am not rich to donate this amount to Vodacom on a monthly basis wherein I was assured by their consultant that this contract was successfully cancelled. Latest I should not have paid this could have been November 2023. Vodacom 😭😭😭😭😭😭😭😭😭😥😥😥😥😥
2 replies
34 months ago
Bad customer care
I called Sunday afternoon and complained about my WiFi at home that is not working. The consultant assured me that she will escalate this to the technical team and it will be resolved between 24 and 72 hours maximum. We are without WiFi at home since Sunday and I am not going to be credited for this by Vodacom💔🙆🏿♀️🙈👀👀👀
2 replies
35 months ago
Bad online shopping
I bought on line yesterday and my money was deducted from my account. To my surprise I have not received my items which were urgent yesterday and I ended buying on line from Zulzi. My items were delivered within 15 minutes by Zulzi. Buying from Clicks in line feels like a **** as I am no longer able to access the app. May I please rather be refunded my money and I will never buy from clicks on line again 🤫🙈😭😳😡😡😡😡
0 replies
Review Distribution
5 Star
4 (8%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
46 (92%)