JK
Jonah K
Active since May 2020
33
Reviews
0
Industries
Reviews
33 reviews3 weeks ago
Continual Unresolved Issue
I am extremely disappointed with the level of service I have received regarding my recent order. I originally ordered an XL top, which was delivered to Howick while I was on holiday. Unfortunately, the XL was too small, and after informing your team, the item was collected and a 2XL was arranged as a replacement. At that point, I clearly instructed that the replacement item be delivered to my home address in Randburg. Since then, the parcel was collected by the courier company, only for the delivery to be cancelled due to an incorrect address being provided. Despite this issue already occurring once, Friedman & Cohen has now, for the second time, sent the item to the wrong location. The latest update I received from the courier company today is that the parcel is currently in Pietermaritzburg — while I am in Randburg. This situation is unacceptable and has caused unnecessary frustration and inconvenience. I would appreciate it if someone could urgently resolve this matter and ensure that my top is correctly delivered to my Randburg address without any further delays.
0 replies
4 months ago
Woolies Lies
I am writing to express my extreme dissatisfaction with both the quality of the flowers purchased from Woolworths and the subsequent handling of my complaint. The roses I bought appeared fresh in-store, yet deteriorated and began rotting the very next day. After I reported this, Aqilah from Customer Service responded on 5 February, confirming that I would receive an SMS within 3–5 working days for a R200 gift card. As of today, 17 February, no such SMS has been received. This matter has now moved beyond the initial product concern. I am deeply disappointed by the failure to honour the resolution that was communicated to me. Being given a clear commitment that is simply not fulfilled reflects very poorly on your customer service standards. I find it unacceptable that I have had to follow up on an issue that should have been resolved promptly and professionally. Between the substandard product and the unfulfilled promise, this experience has eroded my trust in the Woolworths brand.
0 replies
4 months ago
Worsening Woolworths
I placed the following review on Woolies Fern on Republic on the 22nd of January. "I always buy flowers from Woolies. This was the first time I bought from Woolies Fern on Republic. I bought the roses on 21 January and the next day they looked like they were two weeks old. It's an embarrassment as it was a gift." I have to date not received an answer from Woolworths after having sent them pictures of the roses and of the till receipt. Only a email to say they are looking into it. How long can it possibly take to look into the fact that the flowers were past their sell by date? Woolworths easily sweeping customer service under the carpet.
1 reply
8 months ago
Voda*****
Ref: Acc IO951911-5 Dear Vodacom, I am writing to you with absolute disgust at the way Vodacom has conducted itself in relation to the contract forced upon an elderly lady, who was blatantly misled into signing an agreement that she was told was for 24 months, only to later be informed it was in fact for 36 months. Your staff further compounded this deception by selling her two Vivo devices, which were falsely marketed as “among the best available phones” – an outright misrepresentation given their market position and capabilities. Misleading and exploiting an elderly person in this way is appalling, *********, and in direct violation of the Consumer Protection Act. To make matters worse, when we visited your Northgate store, we were advised that the contract ends on 1 November 2025. Based on that representation, we issued a valid 30-day cancellation notice on 30 September 2025, which was subsequently rejected by Vodacom. Today, on 2 October 2025, we went to the Cresta store, where we were then informed the contract ends on 1 April 2026. To add insult to injury, two further calls to your call centre provided two additional, conflicting dates. In total, we have now received four different dates for the end of this contract. This is not just incompetence – it is outright deception. Your inability to provide a single, consistent answer demonstrates how unprofessional, dishonest, and chaotic Vodacom has become. We demand the following: 1. Immediate written confirmation of the exact end date of this contract, with supporting evidence. 2. An explanation as to why your sales representatives **** about the contract period to an elderly lady and misrepresented the quality of the devices sold. 3. Written confirmation that the 30-day notice we submitted on 30 September 2025 will be honoured, with the contract terminated as per that notice. Should Vodacom fail to resolve this matter immediately and fairly, we will not hesitate to escalate it through every available channel, including: Lodging a formal complaint with ICASA and the Consumer Protection Ombudsman; Taking legal action for misrepresentation and ********* business practices; Exposing this case publicly to demonstrate just how devious and ******* Vodacom’s practices are. We will not tolerate lies, deception, and contradictory information from what is already the worst service provider in South Africa. You have taken advantage of an elderly customer in the most disgraceful way, and unless this matter is corrected, you will be held accountable. We expect your written response within 7 working days.
2 replies
11 months ago
Checkers Cresta
I'd like to say a big thank you to Zothile at Checkers Cresta for her outstanding service. She was incredibly helpful and friendly, going out of her way to assist me with the Checkers app so I could access a previous purchase slip for a refund. Her patience, kindness, and willingness to help didn’t go unnoticed — I truly appreciate it. She's an absolute star and a great example of excellent customer service!
0 replies
27 months ago
Clive Rocks!
Just a shout out of praise and thanks to the manager Clive at the Nedbank Cresta branch! Thank you for being so kind and professional, and sorting my restricted card issue out so efficiently. You are the stuff that proper customer service are made off. Thank you Clive.
0 replies
27 months ago
Anthony Rocks!
Just a shout out to Anthony for being very professional and helpful in doing my sim swop. He was very friendly and sorted the technical issue out fast. Thanks Anthony!
1 reply
27 months ago
Not Lovin It
On Sunday the 24th of March I went to McDonald's Cresta. I was there from 13:40 to about 14:20. I had a trolley with groceries, a sling bag and my phone. A friendly lady helped me to place the order on the system as I only had cash. She then said she will bring my order out. So I went to sit in the corner, and then moved to another table because my trolley made it difficult for other clients to get to the table next to me. I then went to the outside table: the one at the far left; if you are are the counter looking outside. Within this period my Samsung A54 worth R9000 bought cash was ******. Either the people that squeezed in next to my trolley took it, or someone took it where I sat outside. There are cameras covering every angle in McDonald's Cresta. The worst part is yet to come. So after I looked everywhere for my phone, I went to the very friendly manager; Tom who was very helpful, and explained to me that he would surely be able to assist me, but unfortunately the person operating the cameras was not there on the 24th of March. He said he would be able to show me who took the phone, and get a picture of the person's face. But then because of the camera operator not being there; I had to come back and ask for Patricia Bongani who he said would definitely be able to assist me with the camera recordings on Monday. She did not help me one bit. She said I have to go to the police and open a case: then the police will send two police men (who have no idea how I look) and she will show them the video. Is it just me, or is this touching the edges of suspicion causing concern. Why does one manager say they can definitely show me the footage, and give me the person's face, yet the other manager has a totally different story? This behaviour caused a major concern. Are you telling me that this is the first time something got ****** in your restaurant and all your managers have different procedures for handling it? What is the police going to do. Surely the lady taking my statement at the station is not the one who is going to go to McD's, and at least be able to recognise my face. No, they will send two constables in a van: looking for an elephant in a dark room that is not there. I have already blocked the phone at Cell C using the EMEI number. McDonald's can you please explain your protocol in this situation? And why am I not allowed to see the video where someone in your restaurant stole my phone? And question number 3; why do your managers have different opinions on what is allowed regarding my full legal right to view that video: as it was my property that was ****** in your restaurant? If it should turn out that a staff member is being protected, and that is the reason why the video is not being shown to me: I guarantee you a PR problem of note. I will legally open a case and sue you; ensuring that there will be a public psychological slogan change from "I'm Lovin it" to "I ain't trusting it". I expect a full answer and solution to this debacle by Friday 12pm. If not I will contact your Head Office and Cresta Management telling them you refuse to expose the person that stole my phone in your store. I will then also place this post on every social media platform on Friday at 12:10pm. That includes every McDonald's comment on Facebook, Tiktok, Instagram, YouTube, Twitter and I will also place it on your CEO's LinkedIn account as a comment. That is what I do for a living. Social media manager. Please get this sorted by Friday 12pm. I will also open a case of refusal to supply proof of ******** activity: against MacDonald's Cresta and Patricia Bongani. Please understand me very clearly: this is not a threat but a promise. Regards. J PS The other amicable option is that you provide me with a brand new sealed Samsung black A54 5G: as an apology for the inconsiderate manner you have handled my loss, and unacceptable and unprofessional manner in which this crime is being kept hidden by your manager. Considering you have in your possession: the proof of the theft and the video showing the *****'s face - but refuse to provide the evidence thereof. That won't go off very well with your reputation on social media now, will it. Your choice.
0 replies
33 months ago
Nedbank Lies
Nedbank a professional financial institution has "technical issues" but they do not inform their customers of this. I have now been waiting 11 days: of which 7 has been working days (the amount of days they say they require to sort out issues). 5 Deposits made into my account are still not available in my account. They also freeze my overdraught facility for no reason without informing me of this. After 4 calls in 3 days I get informed that there are major technical issues. That is not my issue nor my problem - that is your problem. But because of your incompetence and "technical issues" money that was supposed to clear 5 days ago, before the end of the month - did not. Meaning two of my debit orders did not go through, and an online purchase was declined because Nedbank has issues, and are *******ly holding My Money back. When the deposits did not reflect I thought that my overdraught of R2000 would cover it, but low and behold you have frozen my overdraught as well - not because of my fault or non payment but because....again "you have technical issues". How long is this going to last? You have said it would take 7 working days, it has been 7 working days now. This has been escalated 4 times now, and no one is sorting the problem out. It is my money, release it, and unfreeze my overdraught facility NOW, and write a letter of apology to MobiMoney and Amazon.com for their debit order/payment not going through so I can send it to them, and you can cover the costs of those failed payment. I will not wait another day, tomorrow is working day 8. I have informed the 4 people I spoke with: that I will wait until today 5pm, 2 October when it is 7 working days: then I will start placing this on your social media. Apparently your technical issues has now matured into incompetence - as not one of them nor your technical team have sorted or care to sort this problem out. You promised to fix this and did not. I did ask nicely and you think it's a joke. Acc no 1204059314.
0 replies
35 months ago
Bed King, Ferndale on Republic Review
Bed King, Ferndale on Republic Review. Wow! What an absolute pleasure dealing with Devi from Bed 👑 King in Randburg. Thank you Devi for making us feel welcome from the moment we walked into the Bed King store until we left. Devi answered all our questions and was so professional and friendly. You just know when someone is proud to work for a company and product they believe in. And that is Devi! Because of your pleasant mannerisms and advise and explaining all the payment options, and details of the mattresses and beds and pillows we will be buying from Bed 👑 King. Thank you Devi.
0 replies
Review Distribution
5 Star
9 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
23 (69.6969696969697%)