Willy M

Active since May 2020

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Industries

Reviews

8 reviews

2 months ago

extremely por customer service and treatment by Qamani .

I am writing to formally raise my dissatisfaction regarding the extremely poor level of service and lack of empathy I have experienced from Foneyam, specifically from consultant Foneyam and his manager, Qamani. The treatment I have received is completely unacceptable. It is deeply concerning that, as a paying customer, I am being told that Foneyam is not concerned about my inability to access the device I am currently paying for. I was further instructed to take the matter up with Pep Stores, despite the fact that my contractual agreement and payments are made to Foneyam, not Pep. At the time of signing my contract, I used my driver’s license as identification with a Foneyam agent. Now, I am being redirected elsewhere for assistance, with no responsibility or support being taken by your team. This is both frustrating and unreasonable. I also find it unacceptable that I am expected to continue making payments by the 1st of June, while I am unable to access a replacement device due to circumstances beyond my control, including the loss of my ID. The dismissive attitude displayed, particularly by Qamani, has only worsened the situation. I would like to highlight that I have previously been assisted by Dylan, who handled the matter professionally and without arrogance. This clearly demonstrates that appropriate service is possible, yet it is not being consistently delivered. Please note that I am no longer seeking explanations or redirection. I require an urgent and concrete resolution to this matter. Should this not be addressed promptly, I will have no choice but to escalate the issue further and share my experience across various platforms.

2 replies

PEP

3 months ago

Horrible Service /treatment from Pep Stores Birchleigh North Mall

Dear PEP Management, I am writing to formally lodge a complaint regarding the unacceptable service and conflicting information I received while attempting to collect my insurance replacement device. On 9 May 2026, I lost my phone and submitted a claim through the Foneyam app. The initial process was seamless, and my claim was authorized on 15 May 2026. However, my experience trying to collect the replacement device from PEP has been an absolute nightmare. Because I have misplaced my ID, I visited PEP at the Mall of Birchleigh North. The staff advised me to go to a PEP branch with Foneyam agents on-site, stating they could assist me using my driver's license. Following this advice, I went to Dunns, but they could not assist me because the claim reference number was locked specifically to PEP. I returned to PEP, only to be told that they strictly require an ID or passport, not a driver's license. This is highly inconsistent and disappointing, considering I originally purchased the phone using my driver's license. On 16 May 2026 at approximately 09:00, I called Foneyam to escalate this issue. I spoke to Dylan, who was understanding and advised me to return to the PEP store where I bought the phone. He instructed me to ask the PEP staff to call him directly upon my arrival so he could resolve the issue. When I arrived at the store, I was assisted by an incredibly arrogant employee named Ayanda. She refused to listen to my explanation and flatly denied my request to call Dylan at Foneyam. She insisted it was impossible that PEP sold me a phone without a valid ID. I explained that she was not present that day and that a Foneyam agent on-site had assisted me. Ayanda then demanded the original box and proof of payment. I explained that I have since moved houses and no longer have them, but I offered to show her the statement on my Foneyam app reflecting the purchase date and store location. She scolded me for not keeping records, yet when she checked her own system, she ironically could not find the transaction record either. Ayanda concluded by promising to call me before the end of the business day after consulting her Area Manager. To date, I have received no feedback or follow-up call. The complete lack of empathy, understanding, and basic customer care from this PEP branch is unacceptable. I am now stuck without a device that I urgently need, despite my claim being fully approved. My driver's license is a legal and valid form of identification, and it was sufficient to open this account initially. I urgently request that Foneyam intervenes in this matter. Please advise how I can immediately secure my replacement device using my driver's license or unlock the reference number so I can collect it from an alternative, more accommodating service point. I look forward to your prompt response and a resolution to this matter.

0 replies

Old Mutual Insure

5 months ago

OUTSTANDING SERVICE FROM MMAMPHO MASEKWAMENG

Great service from Mmampho as always, she assist with releasing our payments whenever their manager is not available. She does so without any complains.

1 reply

Quest Claims Solutions

5 months ago

Kenny Matthews gave Excellent Service

10/10 for Kenneth Matthews for willing to assist, he was of great help to me and followed up for me even though it was not his claim. He is a great asset to QCS

1 reply

Quest Claims Solutions

8 months ago

Service Champion Renealle Klow

Thank you Renealle Klow, you always comes to the party we help is needed. you are a true service champion. Keep it up

1 reply

Quest Claims Solutions

21 months ago

Great service from Julia

Great Service received From Julia Smith, keep up the great attitude, a valuable ally to have. A very effective and efficient service received, thank you

1 reply

Quest Claims Solutions

21 months ago

Edith Du Plessis is a pleasure to work with

Edith is always there to assist whenever i have a query, friendly and quick to respond. her timeous responses to my queries makes my job a little easier to execute. a trend that most Liability negotiators are lacking on. its a pleasure working with her

1 reply

Old Mutual Insure

23 months ago

Portia Mapengo is a ...

Portia Mapengo is a very helpful in our Team, she is very enegetic and assist in everything

1 reply

Review Distribution

5 Star

6 (75%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (25%)

Willy M

Reviews

extremely por customer service and treatment by Qamani .

Horrible Service /treatment from Pep Stores Birchleigh North Mall

OUTSTANDING SERVICE FROM MMAMPHO MASEKWAMENG

Kenny Matthews gave Excellent Service

Service Champion Renealle Klow

Great service from Julia

Edith Du Plessis is a pleasure to work with

Portia Mapengo is a ...

Review Distribution

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