Active since Mar 2020
A delivery that was scheduled for a Monday was changed to Takealot to a Tuesday. Tuesday wouldn't work for me, so I rescheduled for the Wednesday. All good with successful indicated on website and also via a SMS. Tuesday arrives and I receive a SMS that package is out for delivery today.... sigh. Luckily I saw the SMS before leaving for the day. I've (again) rescheduled for the Wednesday, successful on website and SMS indicating Wednesday. I hate the way current business systems are failing so miserably..... I now await in anticipation....
The day started with me wanting to talk to someone in the MWeb Accounts department. Sigh.... Tried their call centre.... validation takes 10 minutes... then a queue and then the call crashed ot. Moved to LinkedIn. Explained my frustration. MWeb rep**** and asked for a DM on LInkedIn. I duly did so... and then repeating that I want to talk to a person in the Accounts Department. I then get queried about what the query is and I need to be verified... to be able to answer the query. Can someone, who can talk and works in the Accounts Department, give a call? My account number is - 63131251.... I don't hide behind technology...
Another great time at Ocean Basket Time Square Casino (served by Merline) and what also impressed me was the positive interactions (even when one of the dishes was incorrect, it was replaced with speed and efficiency). I would have given 5 stars but I hate the Ocean Basket App, so much so that I'm going to delete it. (How, in 2026, can Ocean Basket Marketing think this could enhance CX beats me ?)
The breakfast was outstanding, as was the service. However, I have two things I’d like to mention, as being negative 1. The compulsory service charge added to the bill. This needs to be removed 2. The pouncing staff, when trying to merely enter the restaurant. Just allow the customers to enter, instead of the current ‘ambushing’.
I am sick and tired of receiving unsolicited phone calls from OnAir TV. I do not want any more calls and I will never do any business with OnAir TV. Using the F-word multiple times, to the calling OnAir TV agents, does not seem to help....
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