TG
Tasneem G
Active since Mar 2020
3
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0
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Reviews
3 reviews55 months ago
General manager review
I booked a table a kloof street house, upon arrival I was seated. I ordered my food and then just stepped away for a few seconds not even 10 mins. Bare in mind my table was booked and food ordered and just stepped away for few seconds. When I got back a couple was sitting there at my table which I booked in advance which is why people book and waiters at the front write down bookings. This couple saw me and made me stains there the women who sat at the table told me oh well you should of them put your bag down. I Then stood there watching people serve her wnd the guy at my table not caring about the actual table they sitting that I booked. I went to the manager and complained and she seemed very non Chalant. Which is extremely unprofessional and disrespectful especially when someone has booked and watching another customer treating them like it's okay to just take someone seat and chill. The second time going to the manager she says oh we trying to sort out something on the house. In no way did anyone come to me who was standing next to this couple to ask me if it's okay that my table and my food be moved. The manager comment on oh we will sort something on the house turned out to be the waiter apologizing to me then the customer butting in saying do you mind keeping quiet and you making me uncomfortable. The general manager afetr that treatment then says oh things is blowing out of proportion knowingly knowing this customer is treating me so. The manager who didn't seem to care who I had to go upto. The waiter comes to me with a bill and apologies and says will go out of his pocket. This is how kloof street house treats there people the poor waiter who works hard for his money I refused to allow the general manager to jsut deduct something off a waiter bill especially with then also telling another customer outside oh there is two sides to a story. Just not right esp when we don't treat people so then tomorrow you looking for support from local community who generally comes there. I could not even stomach my meal after that treatment and seeing evens the behavior or the general manager towards a some who also complained of the service. Then after paying my full bill a waiter women comes to be do I still want the table. My table was taken ages ago. I lost my attitude and am disgusted to the way the general manager allowed things and evens another women and just who said that's plain wrong. Terrible service and bad attitude from top management. Nothing resolved only more dismissal but tomorrow want support for pandemic. It's about basic morals and what's the right thing to do. I have never experienced such extreme treatment not even in a Spar or clicks
0 replies
71 months ago
Alert
I have paid for a product on the 4th August. To date no call and no email response altho I have fully paid for my order and sent proof of payment and has gone off my bank. I have to resort to hello Peter to get a response as during these trying times money cannot be afforded to just be wasted or looked pass where consumers paid for items and haven't received it at all.
0 replies
76 months ago
RE: Vodacom waterfront- battle for brand new phone - customer rights
I bought a Samsung A51 at the Vodacom store on the Waterfront. The screen protector which came with the phone was skew and the camera of the phone was not good/ as advertised. I returned to Vodacom on the Waterfront as was advised by Grant that the store needed to check it first and they did which they found the same issues. Then I was advised that it has to go the Manufacturer to inspect the phone and then give me credit. Grant then called me to advise me that the Manufacturer found no issue which I cannot understand as there are clearly issues. I called Samsung and they didn't seem to know about this and advised they would look into it. I was then advised that it would be looked at by the repairs guy in Canal Walk in Vodacom, Grant then called to advise that repairs found no issue. I took it upon myself to call the guy who looked at my phone at repairs and he seemed to not even realize my the screen protector was skew. It my right as a customer to get a proper phone. I am still waiting for this to be resolved and seriously am disappointed as this is a brand new phone and I should get what was advertised as well as good out of box purchase. This cost me R6399.00 and I cannot understand who the person is that checked my phone which I do not have and found no issues. I was given an email to contact the general manager and I have received no feedback at all from him.
2 replies
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