TT
Trish T
Active since Mar 2020
8
Reviews
0
Industries
Reviews
8 reviews45 months ago
Karibaa refund effected - Thank you, but still wary of the company
Further to my previous reviews and complaints regarding Karibaa, I received an email from the company this morning stating my refund would be effected during the course of today 29 Sept 2022, obviously I did not believe it and forgot about it. To my surprise, I have just received notification from my bank that an ABSA account has made a payment to me, the full price refunded to my bank account. I thank Karibaa for my refund, but will not place any other orders with them.
1 reply
45 months ago
Be very wary
Be extremely wary of purchasing anything from this company. You do not receive your purchases or a tracking number. When I requested a refund I received a reply that said I must furnish my account details so they could refund in 14 days.... It did not happen. Upon further enquiry, received the exact computer-generated message and over a month later, still no refund or replies. Please be very cautious
1 reply
47 months ago
Will not support again
Not a good experience, still waiting for the refund promised to me after no goods were sent and no tracking numbers were ever sent. I would not recommend this company.
0 replies
70 months ago
Issue finally completed
After numerous emails and much frustration, I would like to say a big thank you to Netstar for finally resolving my issue and confirm I did receive the refund I was told about that was owing to me. My only gripe is that the communication between Netstar and clients is really lacking to say the least.
1 reply
70 months ago
POOREST SERVICE
I am still waiting for the consultant to call me back. I spoke to him around 14th July to cancel the Early Warning system in my car as my insurance company installed another tracking device into my vehicle in 2017 when I joined the insurance company, and yet I was still being debited each month for the Early Warning system. The consultant cancelled the Early Warning system and said I would receive a refund for the months I was debited incorrectly i.e December 2018 to June 2020 and that I should call back in two weeks to check if my refund had not been paid out within the 7 to 14 days he mentioned. I called this morning and no one seems to be aware of this and the woman I spoke to said that is not correct. She then said she will email the consultant to call me back but I have not heard from anyone. I also called in either late last year or earlier this year when the fitment centre in Roodepoort advised me that the Early Warning system was still active but no one told me to cancel it prior to the third device being fitted into my vehicle on 13 July 2020. I would appreciate feedback and advised when to expect my refund.
1 reply
71 months ago
Netstar end of contract
I would like to share with people the following so that when their contracts reach end of contract they can cancel it immediately. I spoke to a Netstar consultant around 14th July to cancel the Early Warning system in my car as my insurance company installed another tracking device into my vehicle in 2017 when I joined the insurance company, and yet I was still being debited each month for the Early Warning system. The consultant cancelled the Early Warning system and said I would receive a refund for the months I was debited incorrectly i.e December 2018 to June 2020 and that I should call back in two weeks to check if my refund had not been paid out within the 7 to 14 days he mentioned. I called this morning and no one seems to be aware of this and a woman in another Dept said that is not correct. She said she will email the consultant to call me back but I have not heard from anyone. I also called in either late last year or earlier this year when the fitment centre in Roodepoort advised me that the Early Warning system was still active but no one told me to cancel it prior to the third device being fitted into my vehicle on 13 July 2020. I received an automated reply giving me a reference number and to date I still have not received any further correspondence, calls or refund. Poor service as they are as usual always ready to debit an account but do not assist or communicate with their clients. Will not use Netstar again after this next contract has expired.
2 replies
76 months ago
Petleys Salmon Cat food
After complaining about the quality of the Salmon flavoured cat food in the Petleys range, An-Mari has kept in contact with me regularly and provided test results from their laboratories regarding the food quality which could still be improved further for future manufacture runs. I would like to say a big thank you to Petleys for exceeding my expectations in replacing the food that I had had to throw away and the customer service from An-Mari, something that many companies in our country lack currently. Well done and thank you again.
0 replies
76 months ago
Bones and Cartilage in Petleys Co**** Pate Cat food
Very disappointed in the Petleys co**** pate Salmon cat food, have noticed and sent emails with photos of the poor quality cat food to their consumer department. Have received only one reply with a nonchalant attitude of we will look into it. The cat food in question is supposed to be a co**** pate of salmon, however lately it full of short bones, spinal bones, Cartalidge shaped like shark teeth about 10mm in length as well as weird looking tubes of some matter that cannot be broken or mashed. For the price of each tin of Petleys, I would at least expect a good quality of food inside the tin, this tin of bones and cartilage etc is very annoying and expensive and I am ending up throwing it away as none of my cats will eat it. Maybe one day their customer service will respond.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)