CL
Charmaine L
Active since Mar 2020
6
Reviews
0
Industries
Reviews
6 reviews66 months ago
Bad Customer Service
Points not allocated despite numerous emails sent to them. No responses to follow-up emails.
1 reply
68 months ago
Appalling Customer Service
I have ben following up on my enquiry for well over a week now and I still haven't received a response from Discovery Bank's complaints department. The consultant who assisted me at their call centre was helpful but couldn't do much accept to forward my enquiry to the relevant department. This isn't the first time I have had to constantly follow-up with them. Appalling customer service.
1 reply
74 months ago
Bernard van Biljon Excellent Service
We received excellent service from Bernard van Biljon. Thank you for being so friendly and well informed of your company's offerings.
1 reply
75 months ago
Incompetent Service
I have tried since 2017 to get my surname changed with Computershare. I have submitted documentation to have this done numerous time and again this month. I received an email from them on 16 March requesting my documentation again which I responded to stating that I had already submitted my documentation. I received no further feedback until this morning where they again request that I do the necessary to update my personal details. This incompetence is beyond anything I have had to deal with from any company!!!!
1 reply
76 months ago
Totally Awesome - Tony's Cake Boss
Tony's Cake Boss in Northlands Decor Park Johannesburg has the most talented baker (Tony) and the friendliest most helpful staff. They made our wedding cake as well as my nephew's birthday cake, and did a stunning job. They are on point with their service and products. I would recommend Tony's Cake Boss as the go to place for all your baking needs. Scrumptious goodies and brilliant execution of work.
0 replies
76 months ago
Unhappy with Discovery Bank and Courier Service
I was advised that my credit card will be delivered to me either on Monday 9 March 2020 or Tuesday 10 March 2020. I am still awaiting the delivery of my card. The courier company used by Discovery Bank has not been helpful in getting my card to me. They contacted me (after I followed up myself) to say that my card will be delivered on Thursday due to their delivery schedule (utter nonsense in my opinion). Delivery did not happen as the delivery person showed up way after the estimated delivery time of 16h00 and I had already left work. I would like for Discovery Bank to get my card to me today (13 March 2020) before 12h00. This kind of service is unacceptable.
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)