SM
Sandile M
Active since Feb 2020
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Mislead and wrong information
It has come to our attention that statements broadcast on Moja Love and on the X Repo program have portrayed Scarlitron Pty Ltd as a dishonest company that de*****s individuals and communities. These allegations are false, damaging, and have harmed our reputation and the trust we have built while providing services to communities across South Africa. Requested Actions We demand that Moja Love and X Repo immediately prepare, publish, and broadcast the following: - A written apology and retraction that clearly states Scarlitron Pty Ltd was not involved in the matters alleged and that the prior statements were incorrect. - A media statement to be published on Moja Love’s official platforms and read on the X Repo program that corrects the record and clarifies that Scarlitron Pty Ltd is not implicated in the allegations previously aired. - Placement and prominence: He apology and media statement must be given the same prominence and reach as the original allegations (televised segment and posted on the same social channels). To assist, we are prepared to provide a short, factual suggested text for the apology and media statement upon request. Timing and Conditions We require that the apology and media statement be written, published, and broadcast within 24 hours of receipt of this letter. This matter is to be handled peacefully; we are not seeking escalation if the requested corrective action is taken promptly and in good faith. Next Steps if Not Comp**** With If the requested apology and media statement are not published within the 24‑hour period, Scarlitron Pty Ltd will consider further steps to protect its reputation and the interests of the communities we serve. We prefer an amicable resolution and reiterate that our current request is for a peaceful correction and public clarification only. Confirmation and Contact Please confirm receipt of this demand and provide written confirmation of your intended corrective action and the exact text and timing of the apology and media statement by contacting us at: Email:[email protected] Scarlitron Pty Ltd Management We expect this matter to be resolved quickly and professionally. Publication of the apology and media statement within the timeframe above will be accepted as full and final corrective action by Scarlitron Pty Ltd. Sincerely, On behalf of Scarlitron Pty Ltd
0 replies
7 months ago
Formal Complaint and Request for Warranty Repair — iPhone 13 Pro Max
Revibe Customer Support Claim ZA-12988 Date: 11 November 2025 Subject: Formal Complaint — Warranty Repair Request for iPhone 13 Pro Max (Order created 4 Sep 2025) Dear Revibe Customer Support, I write to formally complain about the handling of my warranty claim and to request immediate corrective action without additional cost. Order details - Order created: 4 September 2025 at 16:24 - Quality check: 4 September 2025 at 17:15 - Shipped: 6 September 2025 at 16:33 - Delivered: 25 September 2025 at 12:59 Summary of fault and timeline - On delivery the device appeared in excellent condition; body and screen looked like new. - After I began using the phone the rear main camera produced blurry photos unless I zoomed in or out, resulting in significant loss of image quality. - The device soon began making noises from the rear and became excessively hot during normal use. - I called Revibe to report these faults; I was told to submit a warranty claim and I followed your instructions and provided the requested information. - While waiting for collection, the screen sustained a crack two days before your scheduled pickup. This crack occurred after I had already reported the camera, noise, and overheating faults and is unrelated to the original defects reported. Complaint and requested remedy Your team has since declared my warranty claim invalid on the basis of “physical damage” and classified this as misuse, then offered the following options with a ZAR 1,915 shipping fee: - Option 1 — Return device as-is (no repair), or - Option 2 — Repair at my cost (repair fees unknown) with the same shipping fee. These outcomes are unacceptable for the following reasons: - The primary defects (camera malfunction, rear noises, overheating) were reported before the screen crack occurred and are the reason I lodged a warranty claim. - The subsequent screen damage should not invalidate coverage for unrelated manufacturing or component faults that manifested earlier. - Charging me ZAR 1,915 shipping and requiring I pay for a repair for faults I reported in good faith is unreasonable and inconsistent with fair warranty practice. I therefore request the following resolution: 1. A full warranty repair or replacement that addresses the rear camera fault, internal noise, and overheating. 2. Return shipping to me at Revibe’s cost (zero shipping fees charged to me). 3. A clear written explanation of the technical findings once the device is inspected, and confirmation that the camera, noise and overheating issues were assessed independently of the later screen crack. 4. If Revibe maintains that the earlier faults were caused by misuse, a detailed technical report explaining how the unrelated screen crack (which occurred after my claim) invalidates the warranty for defects that were reported beforehand. Deadline and escalation Please confirm acceptance of this request and the next steps within 24 hours of receipt of this letter. If I do not receive a satisfactory response, I will escalate the matter to the appropriate consumer protection body and consider further action to enforce my consumer rights. Attachments and contact - I can provide the original order reference and claim reference on request. - Contact: Gift Sandile Moya, I expect prompt and fair resolution. Thank you for your swift attention. Sincerely, Gift Sandile Moya
1 reply
73 months ago
M-sure the worst insurance company
This so called insurance company is the worst I've ever came across. Ive been a client over a year and never late or miss a payment but now is time to claim and they giving me the round around... They service is really the worst.
0 replies
76 months ago
Sandwich with warms from Sasol randobult
I bought a sandwich from one of Sasol outlets in boksburg only to find out during me eating it that it was full or warms... I rushed back to the garage and the owner didn't care... Tried taking the Metter to head office with all my chargers and doctors bill... And the owner has still not done me right... SOUTH African health should know this and human right...
1 reply
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