PT
Peter T
Active since Feb 2020
8
Reviews
0
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Reviews
8 reviews18 months ago
Terrible Service Nomination SA
I purchased 6 items and paid on the 19th of November. The first response was on the 1st of December, 11 days later telling me they had no stock of one advertised item. I chose another more expensive advertised item and today I received an email saying that the item is also out of stock. The online service is poor and their systems do not work. I suggest anyone who wants an item online to think twice about using this company.
0 replies
47 months ago
Mweb Misleading and Deceptive Vuma fibre advertising
Hi I recently reviewed my fibre connection and compared the price I was paying. I presently have a 40/40 uncapped connection from TT connect at R849 a month from Imagine. I looked on the Mweb website and found a good deal for a 100/50 uncapped connection from Vuma for the same price. I clicked on the details and was happy with the deal until I read the terms and conditions at the end of the page which made my blood boil. I do not know how many people know that Vuma is running a promotion to double the bandwidth till the end of January 2023. In the terms and conditions at the end of the page, it states the following Terms & Conditions "Get promotional line speed until end Jan 2023. Free setup includes; connection to the value of R1007 and installation to the value of R1725. Fibre router to the value of R699 includes delivery. This deal is subject to the Fibre product remaining active for 12 months. If you cancel your Fibre product within 12 months you will be charged the value of router and the value of connection and value of installation at the time of cancellation. Offer is subject to credit vetting and while stock lasts. Night time data period is from 00:00 to 08:00 daily. Line speeds quoted are best effort and represent 'up to' speeds. MWEB reserves the right to enforce its Acceptable Use Policy." I phoned Mweb and asked what this meant and was told at the end of January my speed would be cut in half. This would mean that I would be worse off than I presently was. This is not upfront marketing or advertising. It is very deceptive in the way it is advertised and not upfront and only in the terms and conditions (small print) and we all know most people do not read the small print. Shame on you Mweb on the way this has been advertised. If you continue this way you will have many annoyed new customers come February. Peter Topp
0 replies
48 months ago
DSTV worst account service I have ever had.
After being promised on Sunday 12th June that my account would be fixed I received the following from DSTV on Monday. "Hope you're well We do apologise for the inconvenience caused "You were only notified of the annual billing for the next fiscal year of 2023/2024 because you're/were an annual subscriber The massage will still be the same whether it was send today or in the next 8 months - that is because of the ANNUAL connotation attached to the account It is the same with monthly customers who receives monthly sms' even though they have paid for the current month Do we change your account back to ANNUAL so that you can receive the 12-month discount or would you like to commence on the month to month billing." According to this mail nothing has changed and if I went to yearly billing and hired a Showmax movie and tried I still would pay the 2023 to 2024 yearly bill plus the Showmax movie because it automatically adds this to your bill and takes the full amount which is automatically filled in your bank account. They just don't get it after being promised on Sunday with apology that they understand and it would be fixed. I checked today and I am still on a monthly account. I do want to pay yearly but after giving them a scathing email as the feedback as I have explained above I have had no feedback. So, so. so sad DSTV cant get it right after 1mth. Angry, Disgusted at the level of service. Peter Topp
1 reply
49 months ago
Shocking Billing System
Hi After my last post let me update everyone on the poor billing system DSTV has. Here is a summary of the past from May 2022. I pay in advance for a year and paid in January 2022. The price went up in April and I owed about R225.00 I was billed for Disney without permission. This was corrected. Was billed for the 2023 -2024 year for DSTV. When I tried to pay R225.00 it automatically added the yeary 2023-2024 amount which was over R10000.00. I was refunded after two weeks and given 2 box office movies. I checked my account again and found that I again billed for the 2023-2024 year. This meant that if I wanted a Box Office movie I will be billed for the 2023-2024 yearly fee plus the Box Office movie. After highlighting this I was moved to a monthly account. Moving to a monthly account means that I will not get 1month free if I pay yearly. After the reversal, I now have a balance of R2.44 which is not my fault at all. DSTV cannot get it right even after all the trouble I have had and after this last reversal no more feedback. I don't want a monthly account for DSTV only for Box Office and this DSTV is unable to get right. Is this too much to ask to fix the billing system?????? Shame on you DSTV. Annoy, Angry and Disgusted Peter Topp
1 reply
49 months ago
DStv frusration
Hi I am a pensioner and this is my experience with customer service. To all DStv users. I have been using DStv premium for more than 10yrs and have had no problems with their customer service and systems until recently. DStv has made the choice that no person can phone to speak directly to anyone. I do not know how long this is the case. This is what happened to me. I received a mail from a collection company Blake & Accos for R221.00 for DStv. I always pay for a year in advance and get one month free. I had paid R10053.00 on 3/01/2022 which was the fee for 12mths- 1mth free at that time. I immediately vent onto my DStv account on the internet to see what was going on. It showed I owed R1353.00. I looked at my statement and could not figure out what is going o. I tries to phone on numbers supplied with no luck. I wrote an email and found a DStv supplier address in Kempton Park. I also phoned the collection agency who could not help me. The following morning which was my birthday I went to the Kempton Park Shop and they were very friendly and helpful. They did have direct contact and I found out they had charged me for Disney which I had not asked for the R221.00 was for an increase in the yearly fees. The Disney fees were reversed. I was happy and went home to pay the outstanding fee. When I tried to pay my outstanding fee the outstanding balance was now R10663.84. I tried to pay the R225.00 on the internet and DStv automatically put the full amount in and so I now paid the full amount. I was mad and as a pensioner and it was my birthday I wrote another email. DStv customer Service did try and contact me however I was driving and could not answer the call. The number used cannot be used to call back. DStv did manage to contact me in the afternoon at about 15:45. A very apologetic lady explained what was going on and gave me two free box office movies. After they had taken Disney off the system billed me in advance for 2023 years. To fix this I had to send my proof of payment, a stamped bank statement, and a copy of my ID. I have done this and am awaiting a refund. This was not the end. On 23/05/2023 I received a mail thanking me for choosing a debit order. I have ner given them permission for a debit order or suggested it. My banking details were solely for the purpose of the overpayment refund. I have written more emails and am waiting for a reply. This type of customer service is what you get when you have all automated systems and unprofessional staff that do what they like. Annoyed and frustrated Peter Topp
1 reply
71 months ago
ABSA PENSIONERS TREATMENT AND EXPIRED CARD RENEWAL.
On the 17th August I went to collect my new savings card from Absa East Rand Mall. This was my experience. I was informed earlier that my card was about to expire and that I could go to the nearest branch or to do it online. Absa has closed all small branches during covid resulting in long queues. I opted for the online option. On the online option when your card is about to expire, if you want to renew it, it will cancel your old card immediately even if your card is still valid for some time and you will have to wait for your new card with the result that you can no longer do any card transactions until you get the new card. (very, very inconvenient) I also opted to collect my card as I did not want to pay the delivery fee. I was contacted to collect my card about a week later. I went to ABSA East Rand Mall and was confronted by a long queue. As I am a pensioner I enquired if there was a pensioners queue. I was told their was none and had to wait my turn. I am afraid Absa has to learn some customer care as I have been a customer for over 25yrs and this is unacceptable and other banks do not treat their pensioners this way. After waiting for 1hr I finally got help at the customer care counter. I made my myself clear that this treatment was not acceptable. To crown it all if you get your card at the counter which the sms says is ready I spent another 30 min after doing finger prints and signing 4 times. That tells me the card was not ready and that it was generated when I came to the counter. 1hr 30min to collect a expired card is unacceptable. ABSA you will need to wake up or you will loose all your loyal older customers. You surely can do better than this experience I have had (Covid is not a valid excuse for this). If this is to continue I will seriously be looking for other alternatives which is in abundance. One positive is that ladies that helped me were polite and helpful.
2 replies
76 months ago
Discovery Customer Service
I was wanting to change my insurance from Discovery to another insurer. Kirk De Sai from the Retentions department at Discovery dealt with me for the cancellation. I expected the experience to be unpleasant however I found Kirk to be pleasant, courteous and professional not pushy about retaining me as a client. Thank you Kirk.
1 reply
76 months ago
Proffesional Cutomer Care.
After purchasing Wi-Fi switches from Eiferer I ran into some switching problems. I contacted Eiferer and dealt with Jason who was helpful and polite and handled all my problems in a professional and courteous manner. I will definitely do business with them again. Thank you Jason.
0 replies
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