DM
DM M
Active since Feb 2020
4
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4 reviews3 weeks ago
Advertised brand a misrepresentation to mislead consumers
I ordered JT Clear solar lights online on 05 May 2026. What was delivered was a no name brand with JT Clear lookalike packaging. I requested a refund which they emailed on 13 May 2026 stating that they will update me. No response. I sent emails on 20 & 25 May which were never responded to. Order ID 000916095 my money I spent for the lights R1576.00. I don't understand how Leroy Merlin can allow third parties to advertise products using other brands to mislead consumers and pretend that they are doing something about it when they are aware of it. If they did not approve of it, it would definitely not happen. Misrepresentation, ********
1 reply
12 months ago
Response to The Bedstore 23 May 2025
The Bed Store, Note that your reply on 23 May 2025, I cannot see the email address, it's censored. I supp**** you with the reference number; which means you can send the email address you want me to send the pictures and video to. Otherwise it's just a waste of time.
1 reply
13 months ago
Restonic beds, very disappointing
I bought a Restonic Solaris deluxe bed from The Bedstore in April 2025, medium comfort. But the bed feels firm. I contacted The Bedstore for an exchange, they said they don't make exchanges, it takes the bed about six weeks to adjust. Now the mattress is sagging; in just a month. It's uncomfortable it's causing me back pains. Customer service is good. Product, terrible. I trusted the brand.
1 reply
77 months ago
Changed terms of the contract without the contract holder's consent
[email protected], (now blocked my address) [email protected] First e-mails sent 08.02.2020 successful When I took the contract I chose the one I can afford which was R249 pm for 24 months. Six months later the bill was about R484, when I queried with Telkom on 03.07.2019, I was informed by Nthabiseng that after six months the contract defaults into an open contract. Which was not disclosed to me. After receiving another bill for about R493; I called on 17.07.2019 and spoke to Lebogang. I told her that I will report the matter to National Credit Regulator as you are changing the terms of the contract and charging me more than I can afford. She then said it will be changed to the agreed amount of R249pm which happened as I started paying the agreed amount from the following month. When I took the contract I specifically asked the woman at the store if I will be able to recharge with a voucher in case the allocated data and minutes get finished, she said yes. We have been struggling to recharge on the phone. My sister accompanied my child to Greenstone mall store so that they can assist so we can be able to buy data or airtime to recharge with a voucher. The woman at the assisted my child on the phone and told my child to choose the amount/limit we can recharge with. Now I have received a bill with a balance due of R2898. 31 January 2020 I paid the agreed amount of R249. The account is suspended without any notification. The terms of the contract were changed without my consent and with an under aged child and with your customer number 180... on the cellphone with the help of your consultant. Still we could not recharge with a voucher. Instead you changed the terms of the contract to bill to the contract instead of recharging with a voucher without agreement by me the account holder and payer. By law the agreement should be in writing or recorded audio which I am entitled to a copy if I have agreed to such amendment to the contract, which I did not. I am not taking responsibility nor can you hold me accountable for the amount I did not consent to. On Sunday 09.01.2020 I went to your Greenstone branch to seek assistance with the matter. Requesting clarity on why the contract was amended without my consent and to request itemized billing. Also for my child to identify the consultant who attended her that day. The person was not there. I was told rudely by Thembi to come back another time. When I insisted on getting the answers I needed, she told me to call the call center. I told her that the call center is not helpful as I have called several times as I mentioned on the previous e-mail which you never responded. She said there is nothing she can do. I wanted to know the reason you change the terms of the contract without my consent. She also said when the contact was opened there was no option loaded for recharging. Which means the consultant lied as I have asked her if we will be able to buy and recharge and she said yes. She said I have an attitude, rudely throw her hands and left me standing there. I lost my patience. She then came out of the little office and pointed a finger at my face. I said to her how do you do that to a person. One of the colleague can and assaulted me. Pushed me with her body telling me to get out of the store. While Thembi was screaming saying that I must never come to the store again. While I as at he door THEMBI screamed abuse and called me stupid. And said "you will pay that money". (referring to the R2898). This happened between 11:35 and 11:55 if you care enough to check the store video. I called the call center afterwards, after holding for about 20 minutes, I spoke to Precious who told me that from 07.01.2020 to 24.01.2020 there is a billing of R100 which resulted in the amount of R2898. Again I want to know how you change the terms of the contract without my consent. How you change contract terms with an under age child (if this was the case). How and who changed contract terms without my consent. Why you suspended the account without notification. How you changed contract terms with a 180... customer number as there has to be a formal agreement either in writing or recorded audio of which I am entitled to a copy. I do not accept the R2898 bill. I will go to the bank and have the amount reversed. I provided you with my banking details accepting a monthly deduction of R249pm for 24 months as per agreement. Any changes affecting the agreed contract amount, are supposed to be communicated and agreed upon prior to that, in wring or recorded audio. What you are doing is breach of contract and illegal. Also refer to the e-mail you ignored below. I prefer that you respond with an e-mail if you respond at all. Or maybe you will ignore and people will continue to be harassed and get assaulted by your staff, you don't care at all as long as you get money. And for the recorded, I have never defaulted on the payment. And I don't want to default on the payment as long as it's the agreed amount of R249pm. I hope that you bill the contract amount separately from the contestant amount. As this are separate issues. I do not have a problem with the agreed amount of R249pm I will honour the contact until it finishes the end of 2020. As long as you restore the line you have suspended without notification. I cannot pay for the service I am not receiving. This are separate issues. Handle them separately. The additional billing you have charged to my account have nothing to do with the agreed contract.
0 replies
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