AM
Alice M
Active since Jan 2020
7
Reviews
0
Industries
Reviews
7 reviews17 months ago
NFO/NFOSA LACK OF COMMUNICATION AND URGENCY | Extremely Dissatisfied
In February 2024, we escalated a dispute we had with King Price Insurance to the Ombudsman for Short Term Insurance (OSTI). Communication regarding the complaint took place between us and the insurer through the ombudsman. In June 2024, the case was reassigned to an adjudicator from the National Financial Ombud Scheme (NFO or NFOSA). In July 2024 we were informed that the “office is still busy with the matter.” We have attempted to raise several adjacent issues that require the ombudsman’s intervention. In October 2024, we were informed that the “matter is receiving attention” and is “under review”. In December 2024, we attempted to find out how far the matter is and the only update we received was that the “matter is currently with adjudicator”. We have been without a vehicle for over a year now (the vehicle was towed on the 19th of December 2023 – to be assessed) and the ombud has refused to offer a timeline, a progress report, or any sort of feedback to indicate how far the matter is. Reference Number: M336/24
0 replies
17 months ago
OSTI Lack of Communication/Urgency
In February 2024, we escalated a dispute we had with King Price Insurance to the Ombudsman for Short Term Insurance (OSTI). Communication regarding the complaint took place between us and the insurer through the ombudsman. In June 2024, the case was reassigned to an adjudicator and in July 2024 we were informed that the “office is still busy with the matter.” We have attempted to raise several adjacent issues that require the ombudsman’s intervention. In October 2024, we were informed that the “matter is receiving attention” and is “under review”. In December 2024, we attempted to find out how far the matter is and the only update we received was that the “matter is currently with adjudicator”. We have been without a vehicle for over a year now (the vehicle was towed on the 19th of December 2023 – to be assessed) and the ombudsman has refused to offer a timeline, a progress report, or any sort of feedback to indicate how far the matter is. Reference Number: M336/24
0 replies
44 months ago
Hollard Device Insurance
In June I filed a complaint with Edgars/Hollard Device Insurance. The phone I had insured with them was damaged in 2019 so I claimed and they replaced it but continued to bill me for the next 2 years after that claim for the damaged phone as well as the replacement phone. I emailed them to get the matter resolved in Jun (this year) and they haven't gotten back to me regarding the matter.
4 replies
65 months ago
Living Bed Solutions is a scam!
I placed an order for a bed with Living Bed Solutions, I paid the deposit in July 2020 and paid off the remaining amount in the first week of January 2021. I called the company (0117621427) for an update about the delivery of the bed and spoke to Yvonne ([email protected]) who assured me that the bed would be delivered on the 6th of January 2021. I have called multiple times after that and each time I call, Yvonne promises that the bed will be delivered the following day which has not materialized almost a month later.
1 reply
69 months ago
Piece of Glass in Africa Atchar
I bought a 2kg tub of Africa Atchar on the 29th of September 2020, on the 30th of September (the following day) I discovered a piece of broken glass in the atchar while I was eating. I tried to call the customer care number (0128033837) and nobody answers the phone.
0 replies
72 months ago
Questionable Price Escalation
On the 24th of June 2020, I walked into the Incredible Connection store at Westgate Mall in search of a camera... Upon inquiry (at 13:38) I found the camera, Canon SX430IS, the camera was R3599. When I went back to Incredible Connection, Westgate Mall (on the same day) at 15:39 to purchase the camera the camera was priced differently, the price on display had become R4699.
0 replies
78 months ago
Terrible Service
Terrible experience. The consultants send you from pillar to post when you have to redeem the voucher. Convinced this is a scam. Each number redirects you to a different number, the consultants give out incorrect email addresses. I would give them 0 stars if I could.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)