Silindokuhle B

Land Rover ignorance

My partner took his car to Land Rover in 2018 for an air conditioner that was not working, they did a diagnosis and told him what the problem was and he paid the amount the asked for which was more tha R10k. Fast forward to 2020, the vehicle is still with them, they've been fumbling with any part that they suspect to be the problem. He has asked them several times to give him back his money and the part they said to be the problem he will take the car elsewhere. We took the matter to their head office and they also promised to look at the matter. On the 20th over the phone with someone at their head office, we instructed that they return the car with it's old part because it was clear that they are failing, also sent an email to them. A few days after that we were told that the aircon is working perfectly and that we should fetch it, I went their to get job cards and told them that my partner is away (the service advisor knows this) I will not take the car he will the following week. He indeed traveled to East London to fetch the car only to be told that the vehicle is in the workshop, the aircon is still not working. This all happens after they were told to fit in the part they said to be the problem and pay back the money paid for it because it's clear that the part didn't have a problem. Need help as to what steps can we take, head office has already shown ignorance.