Land Rover Waterford
Unclaimed Business
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Land Rover Waterford
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWF
Warren F
1 reviews | Active since Jan 2020
23 Aug 2024, 12:35
How Land Rover Waterford stole my new car experience
I ordered a new Defender late last year and took delivery of the vehicle in January 2024. Towards the end of April (less than 4000 km into my ownership), I started noticing a few rattles in the car namely: - A rattle on the front passenger door which sounded like a loose speaker, - A rattle coming from the B pillar on the driver’s side, and; - An intermittent rattle in the boot area. I contacted Land Rover Waterford and a booking was confirmed for the 6th of June 2024. After having the car for 4 days, Land Rover Waterford returned the car to me with the following damages: 1. The front passenger lower door cover had been cracked. 2. The cover underneath the middle speaker had been damaged. 3. The cover around the door handle for opening the door had been damaged. 4. The front left passenger door had oil marks all over the leather. 5. The back right rear passenger door had oil marks all over the leather. I have pictures of all the damage but could not attached them to this post. Only the rattle on the front passenger door had been fixed, and all the remaining rattles were still present. I wrote to Brendon Melville (the exiting Service Manager) and copied Darryl Harper (Dealer Principle) to express my extreme dissatisfaction with how my brand new, more than R2 million car, had been treated with total negligence and *********** workmanship carried out by a technician who clearly had zero experience with working on vehicle interiors, and specifically Defender models. I was asked to bring the car back so they could correct all the issues. I specifically queried what would be done to remove the oil stains from the leather as I did not want any products used that would compromise the leather on the interior or leave any smell. My query was never answered. The vehicle was returned to the dealership for the 2nd time, and an external company was brought in to repair the interior damages and the front left passenger lower door panel was replaced. There was also a repair done to the right rear passenger door which had a noise when opening, believed to be related to the noise I was hearing from the B pillar on the driver’s side. When I collected the vehicle, I did a thorough inspection and found that there were still damages to some of the panels and now new damages to the right rear passenger door. A courtesy car was arranged for the following morning, and I brought the vehicle back for the 3rd time. I collected the vehicle the following day and all the damaged panels had been airbrushed, and all the oil marks removed. This in turn left a strong spray paint smell in the car which faded after a day or two, but the chemical used to remove the oil stains stuck around and my “new car smell” I had been preserving since January was now gone and destroyed. I tested the car for a few days and the B pillar rattle was still not resolved. I reported it once again and the car was brought in for the 4th time and I was given a loan vehicle. A week and a bit later, after sending the car to SMH Paint Technics, the body “creaking” was allegedly corrected, and I was told the problem is finally resolved. I collected the car and tested it for a day. The B pillar noise seemed to be gone, but now the seatbelt was making a loud noise when being extended to clip the safety belt in. It seems like the belt had not been installed correctly, and so the car went back for a 5th time to the dealership. I received the car back the same day and continued testing the car. To my absolute disgust, a brand-new noise has now developed from the same seatbelt that was incorrectly installed. My brand-new R2 million+ car has been butchered and broken by *********** technicians at Land Rover Waterford, and I have been ****** of my new car experience and smell. I am now stuck with a car that still has a defect on the seatbelt. Land Rover Waterford's service department is *********** and negligent and you should not take your vehicle anywhere near there!
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Warren F
1 reviews | Active since Jan 2020
23 Aug 2024, 12:35
How Land Rover Waterford stole my new car experience
I ordered a new Defender late last year and took delivery of the vehicle in January 2024. Towards the end of April (less than 4000 km into my ownership), I started noticing a few rattles in the car namely: - A rattle on the front passenger door which sounded like a loose speaker, - A rattle coming from the B pillar on the driver’s side, and; - An intermittent rattle in the boot area. I contacted Land Rover Waterford and a booking was confirmed for the 6th of June 2024. After having the car for 4 days, Land Rover Waterford returned the car to me with the following damages: 1. The front passenger lower door cover had been cracked. 2. The cover underneath the middle speaker had been damaged. 3. The cover around the door handle for opening the door had been damaged. 4. The front left passenger door had oil marks all over the leather. 5. The back right rear passenger door had oil marks all over the leather. I have pictures of all the damage but could not attached them to this post. Only the rattle on the front passenger door had been fixed, and all the remaining rattles were still present. I wrote to Brendon Melville (the exiting Service Manager) and copied Darryl Harper (Dealer Principle) to express my extreme dissatisfaction with how my brand new, more than R2 million car, had been treated with total negligence and *********** workmanship carried out by a technician who clearly had zero experience with working on vehicle interiors, and specifically Defender models. I was asked to bring the car back so they could correct all the issues. I specifically queried what would be done to remove the oil stains from the leather as I did not want any products used that would compromise the leather on the interior or leave any smell. My query was never answered. The vehicle was returned to the dealership for the 2nd time, and an external company was brought in to repair the interior damages and the front left passenger lower door panel was replaced. There was also a repair done to the right rear passenger door which had a noise when opening, believed to be related to the noise I was hearing from the B pillar on the driver’s side. When I collected the vehicle, I did a thorough inspection and found that there were still damages to some of the panels and now new damages to the right rear passenger door. A courtesy car was arranged for the following morning, and I brought the vehicle back for the 3rd time. I collected the vehicle the following day and all the damaged panels had been airbrushed, and all the oil marks removed. This in turn left a strong spray paint smell in the car which faded after a day or two, but the chemical used to remove the oil stains stuck around and my “new car smell” I had been preserving since January was now gone and destroyed. I tested the car for a few days and the B pillar rattle was still not resolved. I reported it once again and the car was brought in for the 4th time and I was given a loan vehicle. A week and a bit later, after sending the car to SMH Paint Technics, the body “creaking” was allegedly corrected, and I was told the problem is finally resolved. I collected the car and tested it for a day. The B pillar noise seemed to be gone, but now the seatbelt was making a loud noise when being extended to clip the safety belt in. It seems like the belt had not been installed correctly, and so the car went back for a 5th time to the dealership. I received the car back the same day and continued testing the car. To my absolute disgust, a brand-new noise has now developed from the same seatbelt that was incorrectly installed. My brand-new R2 million+ car has been butchered and broken by *********** technicians at Land Rover Waterford, and I have been ****** of my new car experience and smell. I am now stuck with a car that still has a defect on the seatbelt. Land Rover Waterford's service department is *********** and negligent and you should not take your vehicle anywhere near there!
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Sheena F
1 reviews | Active since Jan 2020
7 Jun 2023, 06:37
AVOID AT ALL COSTS!!!
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
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Sheena F
1 reviews | Active since Jan 2020
7 Jun 2023, 06:37
AVOID AT ALL COSTS!!!
I purchased my Land Rover Defender in March 2022. In September 2022, a rattling sound developed coming from the rear left of the car and got progressively worse. I sent my car in to Land Rover Waterford in December 2022 (after having no luck fixing the issue at another Land Rover dealership closer to home). Land Rover Waterford advised that the issue was my left rear shock and they needed to order a part from overseas which would take approximately 8 weeks to arrive. I collected my car from them and waited to hear from them once they had the part. What ensued instead was six months of me incessantly following up in writing, either to be ignored completely (despite copying every single email address I had from the company) or a one-line response from “Parts” stating, “Still waiting on the part. No ETA.”. After completely losing my mind and having to involve my husband, miraculously the part was sourced and arrived in SA and my car was booked in for 6 June 2023 (now SIX MONTHS later). My car was dropped off yesterday morning as requested. At 15h30 (clearly the first time my car was even looked at), my husband received a call to advise him that, there was in fact another part that they needed in order to repair the issue, and they could not actually repair the car. We were then asked to fetch it and asked to bring it back on 8 June 2023 to have the issue repairs (although I remain skeptical). Now this is where is gets really fun – upon collecting my car, which had been there all day and had not been touched, we realized that my husband’s wallet had been left in the small fridge compartment of the car. What anyone was doing looking in there, when the issue was with my left rear shock, is anyone’s guess, however what they did manage to do was ***** every single cent out of my husband’s wallet (approximately R2 500.00) as well as an incredibly sentimental foreign note which has been his “lucky note” for the past 12 years. I understand completely that it was our fault for leaving the wallet in the car, but please explain to me how I can take my car for a carwash down the road and not even my “car guard” money in my ashtray goes missing, but I take my R2m car in to be repaired (WHICH WAS NOT EVEN DONE) and they rob me blind? To say that my husband and I feel violated and taken advantage of would be the understatement of the year. I already know that their reply will be “we ask customers to remove all possessions and we cannot be held responsible for any theft” but how about you pay your staff enough that they do not feel the need to *****, you put CCTV in the workshop, or better yet, the Service Manager simply checks each car quickly before it gets sent to the workshop? Is this too much to ask when your vehicle is probably your second most expensive purchase ever? This is my fourth Land Rover (I know, I am an idiot) and will most definitely be my last. I am beyond disgusted with how we have been treated and I struggle to find the words for the appalling, pathetic and shameful service we have received. I warn anyone who is thinking of buying a Land Rover – stay FAR away unless you want to be treated like absolute trash and be ****** when you take your car in to (not be) repaired.
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Debby W
1 reviews | Active since Jan 2020
7 Sept 2022, 05:49
Excellent Service from Land Rover Waterford for my Jaguar
Took my Jaguar for a service. The service and caring from the Jaguar people was absolutely fantastic. I am in the CX business and was extremely impressed. Would recommend any Jaguar owner to them for their vehicle care.
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Debby W
1 reviews | Active since Jan 2020
7 Sept 2022, 05:49
Excellent Service from Land Rover Waterford for my Jaguar
Took my Jaguar for a service. The service and caring from the Jaguar people was absolutely fantastic. I am in the CX business and was extremely impressed. Would recommend any Jaguar owner to them for their vehicle care.
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Stephen K
1 reviews | Active since Jan 2020
22 Apr 2022, 10:12
Pathetic service / warranty nonsense...
Pathetic Service - Bought a brand new Discovery 5, with 5 year warranty! 4 years in and the windscreen leaked during the recent rains, damaged electronics inside and now I am told the windscreen only carries a 3 year warranty and thus the damages internally are not covered... R50k repair bill :-(
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Stephen K
1 reviews | Active since Jan 2020
22 Apr 2022, 10:12
Pathetic service / warranty nonsense...
Pathetic Service - Bought a brand new Discovery 5, with 5 year warranty! 4 years in and the windscreen leaked during the recent rains, damaged electronics inside and now I am told the windscreen only carries a 3 year warranty and thus the damages internally are not covered... R50k repair bill :-(
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Blaire M
1 reviews | Active since Jan 2020
20 Aug 2021, 07:56
Bad Customer Service from Land Rover Waterford
I have received the most appalling service from this dealership. When I bought my car the car did not have the GPS SD card. I tried to email the Dealership manager via phone and email and he never responded to my emails until I decided to physically go there. He told him to bring the car the next day and when I got there he was not there I waited for over 1 hour. which resulted into me being late for work and my meeting at the office. I waited for two days to receive communication from Landrover and nothing, I called and email the manager and no response, the next day I decided to Uber there.. The manager said he told the guys to call me, and he is suprised that they did not. He then promised that my car will be delivered the next day. The next day the car was still not ready and he told me that they are waiting for the link to activate the SD card and they will have it by the next Monday, all this happen in April. The car was later delivered the next day and the Monday came , and nothing was communicated . I followed up called and emailed and no response. It is now August and I have received any communication from Land Rover Waterford or the response from the Manager.
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Blaire M
1 reviews | Active since Jan 2020
20 Aug 2021, 07:56
Bad Customer Service from Land Rover Waterford
I have received the most appalling service from this dealership. When I bought my car the car did not have the GPS SD card. I tried to email the Dealership manager via phone and email and he never responded to my emails until I decided to physically go there. He told him to bring the car the next day and when I got there he was not there I waited for over 1 hour. which resulted into me being late for work and my meeting at the office. I waited for two days to receive communication from Landrover and nothing, I called and email the manager and no response, the next day I decided to Uber there.. The manager said he told the guys to call me, and he is suprised that they did not. He then promised that my car will be delivered the next day. The next day the car was still not ready and he told me that they are waiting for the link to activate the SD card and they will have it by the next Monday, all this happen in April. The car was later delivered the next day and the Monday came , and nothing was communicated . I followed up called and emailed and no response. It is now August and I have received any communication from Land Rover Waterford or the response from the Manager.
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Silindokuhle B
1 reviews | Active since Jan 2020
18 Feb 2020, 00:14
Land Rover ignorance
My partner took his car to Land Rover in 2018 for an air conditioner that was not working, they did a diagnosis and told him what the problem was and he paid the amount the asked for which was more tha R10k. Fast forward to 2020, the vehicle is still with them, they've been fumbling with any part that they suspect to be the problem. He has asked them several times to give him back his money and the part they said to be the problem he will take the car elsewhere. We took the matter to their head office and they also promised to look at the matter. On the 20th over the phone with someone at their head office, we instructed that they return the car with it's old part because it was clear that they are failing, also sent an email to them. A few days after that we were told that the aircon is working perfectly and that we should fetch it, I went their to get job cards and told them that my partner is away (the service advisor knows this) I will not take the car he will the following week. He indeed traveled to East London to fetch the car only to be told that the vehicle is in the workshop, the aircon is still not working. This all happens after they were told to fit in the part they said to be the problem and pay back the money paid for it because it's clear that the part didn't have a problem. Need help as to what steps can we take, head office has already shown ignorance.
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Silindokuhle B
1 reviews | Active since Jan 2020
18 Feb 2020, 00:14
Land Rover ignorance
My partner took his car to Land Rover in 2018 for an air conditioner that was not working, they did a diagnosis and told him what the problem was and he paid the amount the asked for which was more tha R10k. Fast forward to 2020, the vehicle is still with them, they've been fumbling with any part that they suspect to be the problem. He has asked them several times to give him back his money and the part they said to be the problem he will take the car elsewhere. We took the matter to their head office and they also promised to look at the matter. On the 20th over the phone with someone at their head office, we instructed that they return the car with it's old part because it was clear that they are failing, also sent an email to them. A few days after that we were told that the aircon is working perfectly and that we should fetch it, I went their to get job cards and told them that my partner is away (the service advisor knows this) I will not take the car he will the following week. He indeed traveled to East London to fetch the car only to be told that the vehicle is in the workshop, the aircon is still not working. This all happens after they were told to fit in the part they said to be the problem and pay back the money paid for it because it's clear that the part didn't have a problem. Need help as to what steps can we take, head office has already shown ignorance.
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Sharlene B
1 reviews | Active since Jan 2020
17 Feb 2020, 08:01
Land Rover Waterford embarrassment
Terrible, terrible service from the manager. They failed to take the Range Rover Sport off our name and the new owner subsequently got a speeding fine which is now reflecting against our name. William, the manager, have read my (5) emails, after I had to physically go into the showroom, but we are still being ignored. Will not recommend!
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Sharlene B
1 reviews | Active since Jan 2020
17 Feb 2020, 08:01
Land Rover Waterford embarrassment
Terrible, terrible service from the manager. They failed to take the Range Rover Sport off our name and the new owner subsequently got a speeding fine which is now reflecting against our name. William, the manager, have read my (5) emails, after I had to physically go into the showroom, but we are still being ignored. Will not recommend!
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