CF
Curtley F
Active since Jan 2020
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Poor Service, Delays, and No Accountability – Still Waiting After Over a Month
On Wednesday, 11 March 2026, I booked my Samsung Galaxy A55 in for repairs at the Telkom store in Mitchell’s Plain. The consultant who assisted me in-store was excellent—helpful and professional, and she deserves recognition. However, everything that followed has been nothing short of frustrating and disappointing. A few days later, I was contacted by the insurance team and asked to complete a claims document requesting additional information—which I did promptly. After that, communication completely stopped. On 4 April (almost three weeks later), I followed up for an update as the 21 working day turnaround time was approaching. I then received a response from Noxolo asking me to complete the same form again, specifically requesting the IMEI number—information that had already been provided when the phone was initially booked in for repairs. I questioned why this information was being requested three weeks later, but instead of a clear explanation, I received repeated generic responses from multiple consultants (Jelissa and Nthabiseng), all stating the same thing: that the IMEI number was required to proceed. No accountability, no proper explanation—just copy-and-paste replies. On 8 April, I reluctantly resubmitted the requested documents and clearly stated that I wanted my device returned to me by no later than 15 April 2026, regardless of whether the repair was completed. On 13 April, I was then informed—after more than a month—that I needed to pay an excess of R1,643.85. At this point, I had completely lost confidence in the process and immediately requested that my device be returned unrepaired and that my insurance be cancelled. After further back-and-forth, my insurance was only confirmed as cancelled on 15 April. I was advised by Sharon that it would take 3 working days for my device to be returned. Today is 22 April 2026, and I am still waiting. Despite following up again on 21 April, I received yet another vague response stating that the matter is “highly prioritised.” This has clearly not translated into any real action. This experience has been unacceptable. I am paying for a service that I am not receiving, dealing with multiple consultants on a single case, with no ownership, no urgency, and no accountability. At this point, my expectation is simple: I want my device returned to me, unrepaired, no later than Friday, 24 April 2026. This level of service is extremely disappointing and reflects poorly on the organisation as a whole.
0 replies
1 month ago
Poor Service, Delays, and No Accountability – Still Waiting After Over a Month
On Wednesday, 11 March 2026, I booked my Samsung Galaxy A55 in for repairs at the Telkom store in Mitchell’s Plain. The consultant who assisted me in-store was excellent—helpful and professional, and she deserves recognition. However, everything that followed has been nothing short of frustrating and disappointing. A few days later, I was contacted by the insurance team and asked to complete a claims document requesting additional information—which I did promptly. After that, communication completely stopped. On 4 April (almost three weeks later), I followed up for an update as the 21 working day turnaround time was approaching. I then received a response from Noxolo asking me to complete the same form again, specifically requesting the IMEI number—information that had already been provided when the phone was initially booked in for repairs. I questioned why this information was being requested three weeks later, but instead of a clear explanation, I received repeated generic responses from multiple consultants (Jelissa and Nthabiseng), all stating the same thing: that the IMEI number was required to proceed. No accountability, no proper explanation—just copy-and-paste replies. On 8 April, I reluctantly resubmitted the requested documents and clearly stated that I wanted my device returned to me by no later than 15 April 2026, regardless of whether the repair was completed. On 13 April, I was then informed—after more than a month—that I needed to pay an excess of R1,643.85. At this point, I had completely lost confidence in the process and immediately requested that my device be returned unrepaired and that my insurance be cancelled. After further back-and-forth, my insurance was only confirmed as cancelled on 15 April. I was advised by Sharon that it would take 3 working days for my device to be returned. Today is 22 April 2026, and I am still waiting. Despite following up again on 21 April, I received yet another vague response stating that the matter is “highly prioritised.” This has clearly not translated into any real action. This experience has been unacceptable. I am paying for a service that I am not receiving, dealing with multiple consultants on a single case, with no ownership, no urgency, and no accountability. At this point, my expectation is simple: I want my device returned to me, unrepaired, no later than Friday, 24 April 2026. This level of service is extremely disappointing and reflects poorly on the organisation as a whole.
0 replies
3 months ago
Cancellation Ignored & Unauthorized Debits – Extremely Disappointed
I formally requested cancellation of my policies with Assupol Life in December 2025. In January 2026, they acknowledged my request and asked me to complete a cancellation form, which I submitted on 08 January 2026. Despite complying with all their requirements, my account was still debited in January and February 2026. I followed up on 21 January and again on 24 January 2026. My emails were ignored. Samuel Mabunda, Specialist – IL Client Services Liaison, failed to get back to me despite multiple follow-ups. It is extremely disappointing that a “specialist” does not respond to clients or resolve matters efficiently. Because of these unnecessary debits, other debit orders on my account have now bounced, causing financial strain and inconvenience. I am still waiting for: • Confirmation that my policies have been cancelled • A refund for the January and February debits • An explanation for the lack of response Based on this experience, I would not recommend Assupol to any friends or family.
1 reply
78 months ago
TELKOM - SERVICE
Telkom SA wonderful service I tell you... For the past few months I've been having problems with my telkom invoice either its too high or telkom debits my account after I made a manual payment... My December account was due on 31 December 2019, I settled the full amount on December 20th 2019. 31 December 2019 telkom debits my account with the amount due. January 2020 i received an email with my new account along with thanking me for my payment on 31 December 2019.. January 4th 2020 Telkom suspends my account due to non payment. The account is now with the collection department and the call centre! Has no idea what they're talking about. You get put on hold for so long with no success. You ask to speak to a supervisor only to be told that they're not available Wat werk ek Dan nou net om telkom te betaal... My allocated data runs out 3days into the new month and I've been doing nothing more then WhatsApp Facebook and a game or 2 Congratulations with your wonderful, over the top customer service... Regards Curtley
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
4 (100%)