DD
Derek C
Active since Mar 2009
72
Reviews
0
Industries
Reviews
72 reviews1 month ago
Does not honor agreement
Auto & General completely disregards their customers and the terms of their agreement with their customers. They have now for the 2nd month in a row collected money from my account outside of the agreed upon time as set out in my policy. They have for more than a month not even resolved the issue from last most
1 reply
1 month ago
Manage to make DebiCheck worse than normal debit orders
Capitech Bank has registered a debit order on my account which I did not approve "Bank to bank approval does not require direct client confirmation." and proceeded to state if there is a problem I am on my own "Please be advised that DebiCheck transactions cannot be reversed or disputed through the bank. Any queries, corrections, or disputes must be addressed directly with the merchant involved" So if I have a merchant that collects on a out dated DebiCheck mandate I am on my own, even through I did not even approve it at the bank in the first place Trying to deal with support is the worst experience possible with copy and paste answers that contradict each other. Logging a complaint is not much better
3 replies
2 months ago
Does not adhere to the terms of the policy
After simply ignoring the payment terms in my policy and collecting the premium on a different day without notice I have now been struggling for more than a week to get it corrected. They simply ignore my instructions and submit debit order mandates despite me clearly stating that the previous mandates need to be removed first. They also submit mandates which allow them to move the payment date. When I asked them not to do that, they simply ignored me and submitted another one. Right now they already have 2 mandates active against my account and is requesting a 3rd one meaning that would be able to take 3 times my premium from my account, and because its a DebiCheck mandate I will not be able to dispute this. It is extremely frustrating that Auto & General refuses to adhere to the terms of our agreement, and will not refer me to the complaints department to get this issue resolved
5 replies
3 months ago
No Customer Service
Avis customer service will not assist customers in any way. If you call them they will promise to get back to you within 10 days. Which they never do. When you email them they simply do not respond. If you log complaints on facebook or HelloPeter they will promise to contact you which they never do, will post responses that do not address the complaint and even promise to do things such as request documented proof which they never provide. Branches know they can simply ignore any escalations and Avis as a company will do nothing to assist customers
3 replies
3 months ago
Spam
Engages in spam marketing. Have received multiple calls from them to market their products
2 replies
4 months ago
Made up damage
After not inspecting the vehicle with me upon collection I picked up damage not on the collection report before taking the vehicle. After I insisted they claimed to have updated it to show the damage. Upon return of the vehicle I was informed all is in order. A week later I got an email that the deposit was processed back to my account. After this I received a call and they claimed they picked up scratches they missed when I dropped of the vehicle and the damage was R5000. I informed them that not all damage was on the initial report and asked for them to send me timestamped photos of the vehicle before and after as well as a quote for the repairs. They have not done so. Now again more than a week later I was informed that they deduced R1600 from my deposit and the rest was processed to my account on Monday which I have still not received. They now said it would take 10 days to get me the photos and quote I asked for. I have not been given the opportunity to inspect the claimed damage, no proof has been provided, and the damage was only reported a week after the vehicle was returned. I have still not even received an invoice from them
15 replies
4 months ago
Unwilling to assist cutomer
After waiting almost 3 weeks to find out how I can use my health saver towards my premium as advertised I got a response that simply said I should ask them to do this in writing. No details of who or where this request should go to. I send a request to them again asking them to do proceed. They took so long to answer and then simply stated it was to late for the February debit order run. Did not even bother to ask if they can then do it for the following month or even provide any information of by when the request should be received. Could not be less interested in any sort of customer service
4 replies
9 months ago
Horrible service
After being told on 10 September that fees would be reversed within 5 to 24 business hours I heard nothing back from them them and the fees were not reversed. I have spend more than an hour today trying to get it resolved again and am simply being transferred from one department to another and despite what I was told previously they now insist that these fees should be charged. This after specifically asking them and being assured that it would not be the case. They also just decided to delete all my virtual credit cards without informing me, and refuse to provide any reason why this was done
1 reply
9 months ago
Persist with SPAM calls
After years of trying to get old mutual to stop calling me with spam they are still going at it. If you lost me thousands of rand, provide the worst service throughout and simply wont listen when I tell you to call me, why do you think I would be interested in any of your products?
1 reply
10 months ago
Shocking Service
Yet again FNB goes out of their way to provide the most shocking service. After getting a notification that my credit card is in arrears despite having been set up for full auto payment every month. I have now spend over an hour with them trying to resolve it. The operator not only incorrectly claimed that the they tried to process the auto payment for the incorrect amount, but also that it bounced despite the fnb cheque account having an available balance of more than 3 times the incorrect amount they claimed bounced. And to make it better this is an fnb cheque account
1 reply
Review Distribution
5 Star
4 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
22 (30.555555555555557%)
1 Star
46 (63.888888888888886%)