KL
Karen L
Active since Oct 2019
11
Reviews
0
Industries
Reviews
11 reviews28 months ago
Paypal not assisting in getting my OTP for over a month
I have been struggling to log into my PayPal account for a month as I am not receiving the OTP via sms. I was told it is my service provider, I contacted them and they said it's Payapl. I am being pushed from pillar to post and no one is assisting me. I want to change to receive the OTP to my email and not to my cell phone number but no one is helping me. It's been a month now and I still haven't received any assistance in getting this sorted. Either change the OTP to he sent to my email or remove it as I urgently need to log into my account.
0 replies
29 months ago
PAYPAL OTP'S BEING BLOCKED BY VODACOM.
PAYPAL OTP'S BEING BLOCKED BY VODACOM. I cannot get my OTP when trying to log in. Paypal say it's Vodacom and they are working on it but it's been over a week and I still can't access my PayPal. Please urgently advise how to resolve this as this is not great collaboration from Vodacom to PayPal not Vodacom clients.
2 replies
40 months ago
Game Western Cape Stores Pathetic Service
Good Day I have emailed a number of the local stores plus the services email address to find out who has stock of the Trojan Power Gym 1.0. Only Cape Gate has answered me and Eerste Rivier finally answered their phones. I am not getting a repsonse from SW when calling nor from the services email to tell me who in the Western Cape has stock. I have tried to order online (it states there is stock) and it will not allow me to order due to stock being low. I need to find out who has stock so that I can purchase for my son's birthday. The customer service in store as well as digitally is pathetic at best. I drove from SW to Stellenbosch yesterday after being told Stellenbosch have stock, the staff at Stellenbosch were less than eager to assist me and all I got told is they have one in stock but its not complete. I am needing URGENT assistance on this.
0 replies
50 months ago
Bad service in store and no one bothers to reply to a bad review. Lacking in customer services in every way.
Good Day My mother posted a review on the weekend and no one has bothered to make contact to resolve this situation. She was given a gift voucher for her birthday from my brother in Australia, instead of using the voucher she had to pay over a R1000 for plants that were meant to be on a voucher. No one knew how the voucher worked nor could assist her with her query or call a manager. After writing a review on this still no one at Cape Garden Centre has bothered to reply. This is daylight robbery. If this is how you treat customers then this is absolutely shocking. I would like a response and how you are going to resolve this issue. Regards.
0 replies
50 months ago
Cape Garden Shocking service
I was provided a gift voucher for Cape Garden Center. Upon purchase at Cape Garden Centre R44 I was informed I could not use my voucher and had to pay cash or card. My daughter had reviewed the voucher and IT IS NOT only an online voucher but has a QR code which indeed means it can be used at instore purchase. I would like to be reimbursed for the full value. I shop all the time at Cape Garden Center and am very unhappy with the service I received at R44 and Cape Garden in general. I would like an immediate response to this complaint as I am very hurt and unhappy with this. Regards Karen Leotta on behalf of Margaret Fairbairn
0 replies
57 months ago
No customer service
Good day I am trying (with no luck) to close my African Bank loan which I have paid in full. I have submitted everything the consultant has asked for and after 2 emails no response. I need this account closed urgently as no more funds are to be deducted. The level of customer service at African Bank is pathetic to say the least. This is not the first time I have had issues with this Bank and once again find it very confusing how African Bank get awarded "Customer Service" awards if this is how they treat clients. I expect a reply on my mails to confirm the account is closed.
1 reply
76 months ago
ID Fraud and Bank is not forthcoming on what I can do to increase my overdraft
I have been the victim of ID fraud and am needing to increase my overdraft facility however I cannot do this as my ID has been flagged. 1. I have had 2 accounts opened in my name, Jet and Cell C. Both have been cancelled now and confirmed by letter from both companies. 2. I have instructed (and am still waiting for confirmation) from both Cell C and Jet to confirm they have instructed the credit bureau to remove these accounts from my record 3. I have contacted and 2 weeks later am still waiting for SAFPS to send me the application form back so I get can the letter back from them so I can increase my overdraft 4. I have gone into the bank with all my documents and ID to prove who I am and still not getting any luck from Standard Bank to increase my overdraft. I am incredibly frustrated as I am jumping through every hoop and over every hurdle everyone keeps giving me however no one seems to be willing to help me in return. All I need to do is increase my overdraft by R2000 which I am approved for but cannot further the application as my ID keeps flagging on the system. I am getting no help from: Jet / Cell C to send me confirmation they have made contact with the credit bureau to remove the accounts from my name SAFPS to send me the application so I can get letter from them Standard Bank to find out what else I can possibly do to get this overdraft. I have mentioned on almost every mail to the Branch that I need this urgently. 2 weeks later and I have had no joy and urgency has turned to desperate. Can my own bank not help me on a way forward???
2 replies
76 months ago
SAFPS LACK OF SERVICE (NO SERVICE) IS CAUSING PROBLEMS!
Good Day I am not sure who to contact any more at the SAFPS. I have 2 accounts opened on my name fraudulently by Cell C and Jet. Both have admitted to me that this was done fraudulently. After going onto your website to see the steps I need to take I emailed [email protected] requesting the application form. My understanding is I receive an application form so you can then issue me with a letter so that when / if I ever want to take out a credit card or increase my overdraft this letter therefore serves as confirmation that it is indeed me requesting this and not another person. This seems fair and I have no issues with this. Seems simple enough until I actually try and go through the process. I have emailed SAFPS twice now. I am trying to apply for an extension on my overdraft but as my ID has been flagged my bank cannot help me. SAFPS are now creating unnecessary delays in my person life due to complacency. All I want is to do the application, submit the application with my supporting documents and receive the letter from SAFPS. Is this that difficult? PLEASE can I get someone to answer me today as this is turning into the most frustrating thing to deal with. There is no wonder fraud happens so easily if this is how the SAFPS conducts itself.
0 replies
76 months ago
JET - FRAUDULENT ACCOUNT OPENED IN MY NAME AND TERRIBLE ASSISTANCE WHEN I NEED TO CLOSE THE ACCOUNT
I am urgently need the contact email address for the Fraud Department. I was notified yesterday of an account being opened fraudulently in my name and there is a huge amount spent on the account. When I went into the Branch the Manageress was less than helpful. I had my affidavit from SAPS with me but pretty much refused to assist me because I did not have a certified copy of my ID. The question is how did a person open an account in my name? Did they need a certified copy of my ID? So why when I want to close an account you now need certified copies. I want the email address today as I believe I need to submit an application in order for this to get investigated. I would like a prompt answer as apparently you can open accounts quickly but cannot resolve this very urgent issue. I cannot understand how you allow people to open accounts without doing any checks. This is disgraceful.
3 replies
76 months ago
CELL C DEDUCTING MONEY WITHOUT CONSENT AND AFFECTING MY BANK ACCOUNT!!!
Cell C deducting money from my bank account without authorization! Cell C deducted R200 at the beginning of December without my consent. I reversed the transaction as I am with Standard Bank and have the access on my online banking to do this. I do not hold any Cell C contracts. Cell C have now caused my bank account to have fraud alert on it, therefore when trying to increase my Standard Bank overdraft the South African Fraud team have notified me that Cell C need to let up on this so that my account can be cleared and I can get my overdraft increase approved. I am very unhappy as I have nothing to do with Cell C, yet Cell C are the ones putting me in a difficult financial position and feel this is completely irresponsible of Cell C. I have tried to call 2 people at Cell C, Standard Bank were kind enough to provide me with numbers but now no one at Cell C answers. I need my account cleared and this sorted out by Cell C within 24 hours so my application with Standard Bank can go through. I expect an immediate reply on this please. Thank you Karen Leotta
9 replies
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