CR
CHARNE R
Active since Aug 2019
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Service with a Smile – Thank You Goitsione!
A big shoutout to Goitsione Hope Monyane at Discovery! Thank you for your kind, fast, and efficient assistance today. Your professionalism, willingness to help, and great sense of humour truly made my Friday a lot better. It’s always such a pleasure dealing with someone who not only gets things done quickly, but also brings such positive energy to the conversation. You are truly appreciated and definitely an asset to the Discovery team!
1 reply
5 months ago
Cotton On | Service Off
Unfortunately, they dont stick to their shipping times. Whether that is standard or express. They cant assist you with their courier companies number as they dont have it (?) , the parcel shows dispatched but I cant track the waybill number on their couriers website. I tried to resolve the matter through the chat and the only advice I received was “rest assured the parcel will be delivered” they dont know when and they cant track it since it was dispatched on Monday. Not too happy with their customer service
0 replies
8 months ago
A 10/10 from Angel Z...
A 10/10 from Angel Zwane! Very helpful and friendly! Sorted my problem out efficiently! Thank you Angel! Keep providing excellent service - we appreciate you! 😊
1 reply
10 months ago
Commendation for Excellent Service! Thank you Matt!
I had the pleasure of being assisted by Matthew, and I must commend the outstanding service he provided. It's been quite some time since I've experienced such a positive and professional interaction with a telesales consultant. Matthew was friendly, attentive, and genuinely committed to resolving my issue. Throughout the process, he took the time to explain each step, ensuring I understood the procedure. His approach made the entire experience both smooth and reassuring.
1 reply
10 months ago
SATRIX-faction Not Guaranteed
My experience with this platform has been disappointing and far from beginner-friendly. There are several alternatives in the market that offer a significantly better customer service experience. Interactions with consultants have been frustrating, as many resort to using copy-and-paste responses rather than addressing the issue directly or offering meaningful assistance. I was informed that I would need to wait 40 days to access my funds. However, even after the 40-day period had passed, I was still unable to withdraw them. Despite contacting both the help desk and the complaints department, I have not received any effective support. I was advised by a consultant, Lorraine, to cancel my recurring investment, which I promptly did. Unfortunately, SATRIX continued to debit my account even after the cancellation was processed. Overall, I am extremely dissatisfied with the level of service I’ve received and cannot recommend this platform based on my experience.
0 replies
11 months ago
Angel Zwane assisted me with a query regarding a quote
Angel Zwane assisted me with a query regarding a quote. Professional and friendly service - very effective! Keep up the good work!
1 reply
16 months ago
Kevin Magakoa - what a consultant
Kevin Magakoa - what a consultant. Very kind and helpful. Thank you for your excellent service. Keep it up!
1 reply
72 months ago
amazing service by Julia and Nomsa
I just wanted to compliment Julia and Nomsa at the George KFC. It was actually such a pleasant experience because of these 2 ladies so joked and just knew people were a bit scared because of the covid. They smiled (even with their masks on you could see it through their eyes) and joked and just made the entire experience so memorable ( This was on Sunday and I still remember both of their names!) Such gems you have at the branch and they deliver great customer services! Thank you ladies!
0 replies
73 months ago
AMAZING COMPANY AND STAFF
Was just assisted over the phone by a lady with the name Dineo - super friendly and helpful! Such an asset to the company! Thank you so much! Normally such a hassle to phone but very happy with capitec's services all round!
1 reply
75 months ago
Amazing sign up staff but turns VERY sour after that
Do not EVER think of taking up these people's services! Here in George they have amazing sign up staff, super friendly they sponsor free coffee and high energy. However once you sign up problem after problem. But I will leave ALL OF THAT for another day. From me waiting 2-3 months for installation, digging up my front yard, actually installing then device not working for a week because on of the workers damaged the line etc etc etc. However, every single month there is interruptions! In March alone there has probably been 3 or 4. One which was off from 5 pm until 3 am. I called their helpline, calls are recorded right? And the client care consultant told me you can email them and they can deduct the down time. To which I am very unhappy I have to ask for?! Anyway few days later, I got sent a pretty petty? look****** bag email by an individual that doesnt even have the audacity to out his name in. All with extracts of the clauses of the contract. Basically, it states that I am not allowed to ask for credit during downtime because they never signed any "service level agreement" with their clients so they are allowed to have as many interruptions as it takes. Basically saying sorry if you are unhappy with our service but we dont give a **** and if you are unhappy with it get someone else.
0 replies
Review Distribution
5 Star
9 (64.28571428571429%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (35.714285714285715%)