DW
Dolf W
Active since Aug 2019
29
Reviews
0
Industries
Reviews
29 reviews3 months ago
Poor Stock Control and Delayed Resolution
On 28 January I placed a bulk order for my almost 90-year-old mother. The system accepted the order without any indication of stock issues. However, the incorrect nappies were delivered. What followed was nearly three weeks of phone calls and emails to resolve the issue. The incorrect stock was only exchanged on 17 February. This situation caused unnecessary stress and frustration, especially considering the age of my mother. There appear to be serious concerns around stock control and supply chain management, as orders should not be processed if stock is unavailable. I hope this matter is addressed internally to prevent other families from experiencing the same frustration.
0 replies
4 months ago
Unhygienic Conditions in Ba*****t Parking Area
I would like to raise a serious concern regarding the ba*****t parking area at Cobble Walk Shopping Centre. For the past few weeks, there has been a very strong and unpleasant smell in the ba*****t parking. The odour is particularly noticeable near the stairwell leading to the ground floor, opposite Checkers. It is honestly unbearable at times. It seems as though the refuse disposal area may not be cleaned or managed properly. This creates what feels like an unhygienic environment for shoppers, staff, and especially the restaurant owners who must also be affected by this situation. I have attempted to contact centre management on two occasions, but unfortunately there has been no response or visible action taken. The centre has recently undergone upgrades and is attracting more customers, which is fantastic — but this unhealthy situation urgently needs attention. I trust management will address this matter as soon as possible.
0 replies
4 months ago
Suzuki Paarl Commendation for Sales Agent and Concern Regarding Vehicle Preparation
I recently purchased a second-hand Volkswagen Up! from Suzuki Paarl and would like to share my experience. Firstly, I want to commend the young Sales Agent who assisted me. Although fairly new to the role, his service was exceptional. He was professional, motivated, transparent, and truly focused on delivering quality service. He made the purchasing process smooth and ensured I felt treated fairly throughout. He is definitely an asset to the dealership. However, I do feel there is room for improvement in the internal quality control and vehicle inspection process. As the customer, I had to point out a small ding in one of the doors and that the rear bumper (right-hand side) had been repaired. After washing the vehicle at home, I also noticed that the front bumper spotlight was not mounted properly. My concern is not with the Sales Agent, but rather with the checklist and preparation process for second-hand vehicles. A more thorough inspection before delivery would enhance the overall customer experience. Overall, good service from the sales side, but attention to detail on vehicle preparation can be improved.
0 replies
4 months ago
Checkers Protea Hoogte - Awful experience
I would like to once again bring to the attention of the Shoprite Checkers management team my serious concerns regarding the standard of service at Checkers Protea Heights (Brackenfell). Unfortunately, this store has become one of the most unpleasant grocery stores to shop at, based on repeated experiences. I would like to highlight the following three incidents: 1. Hot Food Counter I attempted to purchase a hot meal for my gardener and waited at the counter for an extended period. The staff member assisting customers appeared to work deliberately slowly, which was noticed and commented on by approximately five customers who were waiting. To make matters worse, a 60/60 picking staff member was assisted ahead of all waiting customers, despite arriving after us. When it was finally my turn, the staff member did not return my greeting and instead said something in her own language which I did not understand. The tone and context came across as dismissive and unprofessional. 2. Bakery Counter The bakery counter is, quite frankly, unacceptable. Once again, I waited for assistance for a considerable time. An elderly lady waiting with me remarked that this lack of service is normal at this counter. Staff serving the public should display basic courtesy, urgency, and professionalism, which is currently lacking. 3. Shouting Across the Store There is frequent loud shouting and conversations between staff members across the shop floor. This creates an uncomfortable and unprofessional shopping environment and should not be acceptable in a retail space where customers are present. I experience this regularly at Checkers Protea Heights. All staff members should understand that customers are the reason the store operates. Without customers, there are no jobs. It is concerning that these issues persist, especially as they have been reported previously—not only by myself, but also by many others, as reflected in the poor ratings and feedback on HelloPeter for this specific store. It appears that management at Checkers Protea Heights is unable or unwilling to address these ongoing issues. If left unresolved, this situation may eventually escalate into a more serious problem that could have been prevented through proper staff management and customer service training.
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4 months ago
Five star service ensuring the elderly is taken care off
I am extremely happy with the service provided. They take such good care of my mom’s (she is 89) wellbeing and reliably supply her nappies every month without any issues. The service is professional, caring, and consistent, which gives our family real peace of mind. Highly recommended to anyone looking for dependable and compassionate support. If there is shortage they go out of their way to ensure deliveries are done on time.
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10 months ago
What a pleasant experience to deal with Stellenbosch Suzuki
My daughter (she currently lives in Australia) little Jimny was overdue for it’s yearly service. On her recommendation she asked me to take her Jimny for it’s yearly service to the Stellenbosch Suzuki Service Centre. She did not want to hear about any other dealership doing the yearly service. So dad (me writing the review) followed her instructions. I thought, OK let do this via the electronic media communicating with their Service Team. Being a senior citizen one tries to make everything easy. Think some of us can relate to making life easy…hehehee…. All went through seamless. What stood out for me is the professional way the team conduct themselves. From the minute I send email, enquiring about parts (mud flaps and tyre cover) to the treatment received from the two ladies and service manager, the sales team also stood out for me. This well lubricated teams focused on their work and addressing the customers needs. Stellenbosch Suzuki team, they are not just at work like so many other dealerships employees to draw an ‘pay cheque’ and don’t bother about the rest like customer focused and quality of work and not bothered abut a clean working environment. All my life I have been lucky to own a German manufactured cars and always thought the dealers in the Wester Cape servicing the German cars set the bar high for any other car brand in South Africa. This team in Stellenbosch lifted the bar and in my opinion they are real ‘’people’s’ and would highly recommend if you own a Suzuki to take your car to them for a service. All I can say is for the Stellenbosch Suzuki team is keep on doing what you do and give those other dealerships a go! O ja, the coffee is very good in the Customer Waiting Zone.
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13 months ago
Just another entity in South Africa delivering - BAD CUSTOMER SERVICE
I would give this place zero stars if there was an option available. If I was in a leadership role at VFS Global I will be very concerned. The staff seem to be incapable to assist if an enquiry is not scripted. The enquiry I had and my experience was not a difficult one. Helpdesk Customer Service - The VFS Helpdesk agents ability to assist and resolve queries is questionable. The Helpdesk agents who is the voice of VFS Global should be able to resolve and assist the public with any query related to the mandate VFS Global have from all the embassies. I was speechless with the ability of the agents I dealt with. I am not sure if the agents had a lack of understanding my enquiry or just being plain difficult to talk too. The agents dropped my telephone connection with them twice and kept me holding on several times and they were not short periods. My query was - Any idea when I may collect my passport? It has been six weeks since I handed in my request to renew my passport (not a SA Passport). My receipt with the APP/REF number on it is unreadable and I could not quote the number to the agent. I suspect either the ink cartridge they used was low or the printer head of the receipt printer was faulty. In my opinion the agent should have taken my surname/initials/which country passport and date I handed in my request. With that info surely one can work with on the VFS Global Systems and assist the customer. In my opinion it is always easy to give bad reviews which I normally try and stay away from because there is good in all of us but VFS Global in my opinion placed a different spin on my thoughts especially in South Africa! VFS Global main website proudly claim they are a 5 star organization. This must have happened years ago when there was different leadership team and staff who was still proud to WORK and DELIVER A WORLD-CLASS SERVICE to their clients! If the VFS Leadership team is satisfied with the service delivery in South Africa I see VFS loosing the contract in due course with most of the embassies they deliver a service for. Looking at the latest reviews on VFS Global I will be very concerned working for VFS in SA and the various countries surely would not like to have their citizens being treated like an idiot! This jaw dropping experience will be shared with the relevant embassy in Cape Town.
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14 months ago
SPAR Cullinan a good example of fairness, ownership and respect
We stayed at a Self Catering Unit on Oak Street Cullinan for 7 days about three weeks ago. The Self Catering Unit was within walking distance from the Self Catering Unit and it was very convenient for us. Especially the opening times and the well presented and stocked grocery store. On a warm Friday morning we had a funeral and I popped in at the SPAR Cullinan and purchased some water for the funeral goers. Upon returning to Cape Town and working through my monthly credit card statement I noticed that I was double charged. I managed to work through the SPAR Head office and the Operations Manager of the SPAR at Cullinan who contacted me and swiftly addressed the concern I had and processed a credit. To my surprise SPAR Cullinan processed a credit for more then what I was double charged for. Upon reading through the messages (Email and WhatApp) and talking to SPAR they seem to have endless problems with network connectivity. I also understand that there is a solution on it’s way to resolve the problem for the Cullinan community. What struck me despite the challenges they face in a small community like Cullinan with network issues and various other dependencies the town council should address and provide the people at SPAR still treat their customers with respect, take ownership and treat them fair. Thank you SPAR Cullinan you have raised the bar when it comes to respect, ownership and fairness.
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16 months ago
Steers Tygervalley - A Greasy Affair
If you want to have a disgusting oily burger and chips from Tygervalley Steers go for it. I bought my mom who is a 88 year old lady a Steers Burger and Chips after a very long day trying to find some sandals that fit would fit her. Walking passed Steers Tygervalley my mom said ‘she would not mind a Steers burger now’. I was quite surprised as she is the last one on this earth that would order fast food. I ordered a ‘Meal and upsized chips’. Took my mom back to her flat in the Retirement Village and set the table for her. She took one byte of the burger and said this is not fit for human consumption. I took the burger a part and wow it was just grease and one of the burger patties was missing. My mom took a byte from the chips and her reaction was the same. I had a look and if you took the chip and squeezed it oil came out of it. My mom immediately took her burger and chips and placed it in the paper bag and threw it in the dustbin. I must admit when I stood at the counter observing the whole situation in the shop it did not come across as a clean environment and what I noticed that frozen burger patties were placed in the chip fryer for a few seconds and handed over to the person flipping and building burger. This did not seem right to me but who am I to correct ‘’trained people’’ who don’t take pride in what they serve! So my fellow ‘Anti GREASE Fast Food’ rather look at an alternative at another fast food outlet. Invoice number is 1025823 dd 12 Feb 2025
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18 months ago
Brights - Don’t be fooled Brights Card Holders and Birthday Promise
Good day, It seems like Brights Management has a non caring attitude towards their loyal customers. Their Customer Service Team responded professionally to my disappointment. They need a pat on the back for dealing with disappointments. I have now decided to look at other hardware stores for my normal day to day requirements when it comes to maintaining my home. The discounts and deals and customer service stands out for me at these stores. Below my correspondence with Brights. Read through the email I send to Brights and I let you be the judge. Disappointed Brights Customer From: Customer Services <[email protected]> Subject: Re: Brights and their Birthday Discount to Loyal Customers Date: 22 November 2024 at 17:06:21 SAST To: [email protected] Reply-To: Customer Services <[email protected]> Good day, I trust that this email finds you well. Thank you for taking the time to inform us about your disappointing shopping experience at our branch. I apologize for the frustrating experience. Your feedback has been escalated to our management and you will be contacted. We thank you for supporting Brights and truly appreciate the feedback from our customers as it gives us the opportunity to give you the best service possible in the future. Kind Regards, On Fri, 22 Nov at 4:49 PM , Dolf1960 <[email protected]> wrote: Good day Brights, Hope you are all well. I just want to share my disappointment with Brights today and the laughter it brought to the table with my friends. Here is my story: I recall last year when I bought some ‘goodies for our home’ from Brights that the lady at the till informed me that Brights award their clients with some discount during their birthday month. Unfortunately at the time I did not have my Brights Card with me and could not qualify for it. This year I thought being a loyal customer of Brights since the early 1980’s I’ll hold on and spoil myself with the 10% discount on a Bosch cordless electrical *****driver. Went to Brights Stonewood on my birthday. When I wanted to pay the lady at the till Nokulunga this year informed me I did not qualify for discount on the cordless electrical *****driver but I do for the *****s. You can imagine the sinking feeling I had when I was told and opted not to take the electrical *****driver. I shared my story with some of my friends while we were waiting for the rugby game to start last weekend. They had a good laugh at my expense and you can imagine when I showed them my invoice there was another round of laughter. The amount of laughter this story brought to the table was unbelievable yet it was worth it because my friends clubbed together the week gone past and bought me an electrical ***** driver from a supplier in Durbanville whose serious about loyal customers and seniors. I also now have a nick name which is ‘’PG'' rated and cannot be shared with Brights. To my surprise I also found out that the Bosch Electrical ***** Driver cost less than the item at Brights if they would have given me my birthday discount. I do realize one should be thank full for everything in life even if it is the smallest thing in life but come on Brights you are dropping the ball when it comes to your loyal customers and interpretation of promises. Enjoy your weekend Brights….. Dolf
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Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
6 (20.689655172413794%)
3 Star
6 (20.689655172413794%)
2 Star
2 (6.896551724137931%)
1 Star
9 (31.03448275862069%)