KS
Kim S
Active since Jul 2019
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Auto & General - THE WORST BY FAR
Dear Auto & General Complaints Team, I am writing on behalf of my mother, who is a pensioner, to formally lodge a complaint regarding the handling of her recent claim following an explosion in her kitchen. Despite logging the call promptly and making numerous follow-up calls, she has yet to receive any meaningful contact or update from your team - It also being well after the 24-48hrs period). Initially, she was told that a supplier would reach out, then later informed that her case was with a senior consultant. However, she was denied direct access to a senior consultant or a manager, and her time was wasted by a junior consultant (Ryan) who could not assist her. On multiple occasions, she demanded that someone take ownership of her case, but no one has followed through. Most recently, she was advised that consultants were unavailable due to a public holiday, and when transferred to a manager, she was instead sent to a voicemail line outside of operating hours. This lack of communication and accountability has left her feeling angry, upset, and deeply disappointed. It is unacceptable that as a paying client, and particularly as a pensioner, she is left at a disadvantage with no updates or resolution. I request urgent action on the following: Immediate contact from a senior consultant or manager who will take responsibility for her case. A clear update on the status of her claim and the next steps. Assurance that her case will be handled with the seriousness it deserves. If we do not receive a satisfactory response within 5 business days, we will escalate this matter to the Ombudsman for Short-Term Insurance. I trust that Auto & General will act swiftly to resolve this matter. Sincerely, Kim Stoffels - 078 169 1643 Valerie Stoffels - 083 781 3374
1 reply
6 months ago
Non-Disclosure
Purchased a Haval from Hey Halfway - Tygervalley in October 2024. Later discovered prior work done that was not disclosed at the time of sale. Currently working with MIOSA to resolve the matter. Hoping for a fair outcome.
0 replies
28 months ago
Exceptional Service
What a lovely experience. Order placed Tuesday afternoon - received Wednesday afternoon. So happy with my product.
0 replies
36 months ago
Creating bad relationships because the job is not done properly..!!
The Worst....! No statements received advising payments outstanding when one thinks the balance has been paid in full. It take them 2 YEARS to follow up on payments - but not even them, they will hand you over and this is how you find out. Come on guyz, do the job properly somebody. Stop creating enemies and simply just follow-up. I would have gladly settled the account had I received statements or even just a call from you.... Really disgusted at you for taking 2years to make contact with me.
0 replies
83 months ago
PATHETIC CUSTOMER SERVICE -MR PRICE OTTERY
STINKING ATTITUDE I purchased some garments on Saturday - 27.07.2019. Upon getting out of my car - i noticed the Jewellery was not packed in any of my bags. I called the shop - but the number: 021 7031294 went straight to Fax. I called about twice. Couldn't make it back to the store on the weekend - I was sure they'd keep it for me. I called today - 29.07.2019 - and with the "I couldn't careless" attitude -I was told - there stock levels are correct. So now I'm made to feel like a liar - if the goods were not packed into the bag - they were not not packed into my bags. Hou Kop man! The worth of the item is not important - whether it costs R50 or R5000 - your stink attitude was pathetic Verna Adams. Not once did you make me feel like you were going to even attempt to assist me or make me feel as if my Mr Price experience was an outstanding one. Instead your attitude towards the matter was: I wasn't in that day -almost to say - Not my issue. As branch manager - Your customer service needs alot of work..... I for one - will never use Mr Price - Ottery again. Thanks to you Verna Adams. Terrible customer experience if ever I had any. Completely Annoyed.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)