NM
Naazneen M
Active since Jul 2019
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Unsatisfactory after sales service
Good evening I trust this email finds you well Please see below email to which I did not receive a response. I took in the vehicle again today, 21 April 2026, only to be told that no fault can be picked up and unfortunately some vehicles just do not have a history of faults stored on the vehicle. I do not want this vehicle as I feel unsafe on the road with it. I am a female who travels alone. On both occasions I was alone at night in unsafe spaces when the engine light came on and the vehicle went into limp mode. I expect a resolution soon to this matter as I refuse to drive an unsafe a car that is not roadworthy. It feels as if Chery Durban is not concerned about the safety of their clients. A vehicle is a big and expensive product. Kindly ensure that someone has the decency to at least acknowledge this matter. I am writing to formally lodge a complaint regarding my Chery Tiggo 4, purchased in 2024 from Chery Umgeni. Since taking ownership of the vehicle, I have experienced the following ongoing issues: 1. A squeaky noise that was present from the very beginning when I took ownership of the vehicle. 2. A steering rack fault that developed in mid-2025. 3. The engine warning light illuminated on 19 March 2026. I took the vehicle to Chery Umgeni on 20 March 2026, where I was informed that no fault could be detected. 4. The engine warning light illuminated again on 15 April 2026. I wish to bring to your attention that the engine warning light issue only began occurring after my 15 000km service was conducted. I find this timing highly significant and believe it warrants serious investigation into whether the service may have contributed to or caused this fault. I am deeply concerned about the safety of this vehicle. On both occasions that the engine light appeared, I was driving in heavy traffic and had to urgently find a place of safety — it was not possible to photograph the warning light under those dangerous circumstances. I find it unacceptable that I am being asked to provide photographic evidence of a fault that occurs unpredictably while I am driving in traffic. My safety and the safety of other road users must take priority. The fact that the same fault has now occurred twice, and that Chery Umgeni was unable to identify the cause on the first occasion, leaves me with no confidence in the roadworthiness of my vehicle. I am genuinely scared to drive it. I will be taking the vehicle back to Chery Umgeni on 21 April 2026. I have been advised that I need to book it in as a service in order for it to be attended to. I find this concerning, as the recurring engine warning light is a fault that requires urgent diagnostic investigation — not a routine service booking. I am proceeding with the appointment regardless, but I want it on record that I believe this issue warrants more than a standard service. I am requesting the following urgent actions: 1. A full and thorough diagnostic inspection of the vehicle at no cost to me. 2. A clear written report of all findings. 3. A courtesy vehicle while the inspection and any repairs are carried out. 4. A formal response outlining how Chery South Africa intends to resolve these recurring issues. I trust that Chery South Africa takes customer safety seriously and will treat this matter with the urgency it deserves.
0 replies
10 months ago
SWIITCH TO REALITY!
Disgusted at the poor level of customer service and their ignorance to treating customers fairly. You clearly have lost the plot
0 replies
14 months ago
DISAPPOINTED
Good day Trust you are well. I am not well and highly frustrated. This is my first time booking with you guys and I certainly unhappy. I booked on 24 March for 30 March. The lady Zanele Mdabe cancels on the day (which is a Sunday). I cannot get any help from you guys because your help line is closed on Sundays and public holidays. My booking is for 8am and your FAQS on website says that i can get a full refund and assistance within 24 hours. Judging from your pathetic service, if I wait till Monday 31 March, my money would get forfeited. I paid a lot of money to be let down at the last minute. I needed assistance specifically for today, Sunday 30th March. I paid R427!!!! I picked Zanele specifically based on her 5 star rating. Sad to say that this seems like false marketing. I expect a full refund of my money and will NOT be making use of your services. If zero stars was an option, I would give you zero stars
1 reply
35 months ago
FIX YOUR NETWORK!!!
The MTN network has been poor for the past month. Unable to use my phone.Unable to work, since my employer and myself trusted MTN to be a reliable and stable network. I will be canceling all my contracts with MTN. Other networks that were once troublesome now work better than MTN. Fix your network MTN!!!!
0 replies
45 months ago
INCOMPETENT GOVERNMENT HOSPITALS
Arrived at King George hospital at approximately 12pm. At the emergency and trauma section. Still waiting. I brought my brother who has a bilateral hernia and is coughing up blood. Surely the hospitals should be equipped and staffed adequately for the weekend. And it isn't even free. It is R70 for unemployed people. Yet there is so much misallocated funds and corruption in the government. We have not yet been attended to. It would be cheaper and easier to die a slow and comfortable death at your house than to go to a government hospital. This is pure disregard of human life. Addington hospital is none the better. This is not my first bad experience at a government hospital on a Sunday.
0 replies
53 months ago
UNPROFESSIONAL AND INCOMPETENT
I was so excited when Clicks opened a branch at the Spark in Overport. It was so convenient. Unfortunately, for the past 3 visits, i have been terribly disappointed. Firstly, there is never anyone on the counter. It is as if they are bored and have no work to do. Everybody walks around aimlessly. Secondly, the prices always scan a higher price at the counter than what it is marked. This is really disappointing, since I have been a loyal Clicks customer for years. At the moment I am waiting for a refund on my credit card for an amount of R191.98, which I am not even sure I will get back. I do not feel like supporting Clicks any longer after all these bad encounters. My advice, do not open more branches if the same standard of service cannot be rendered across all branches. Or send your staff for training and check that they are doing their work with regard to pricing. I am really appalled.
0 replies
54 months ago
PATHETIC NON SERVICE FROM SUPERSONIC
I made payment of R599 on 21 December. Received confirmation email that my order will be delivered by RAM couriers. Received my package on 22 December 2021. I tried to use the SIM today and it does not work. Made numerous calls to the call center and they did not assist. All they said was that my contract has been canceled. I did not cancel my contract. I made payment and received no service in return. I will have take legal action against the company.
4 replies
55 months ago
PUTRID SERVICE
@clearance.warehouse.africa Good things on sale but pathetic service. Paid for a bed on 2021.11.20. They only care about the sale and dont give a damn about after sale service. I was told I'd get it delivered in the week. And that it was the last bed in stock. I called 4 times and that took, the Centrurion branch. It's impossible to get through to the Springfield branch in Durban. I have waited many 5 minutes and many 10 minutes and nobody gets back to me. I requested a refund and then they say they'll arrange delivery. It will be a week and then they'll probably say it's too late for a refund. I am disgusted at this service. They probably do not have a bed in stock and just stringing me along. 😡😡😡
1 reply
58 months ago
BEWARE OF SHAPESHIFT TRADING
PLEASE DO NOT FALL FOR A GUY AGENT COLIN WHO CLAIMS THAT HE WILL MAKE YOU MONEY WHEN YOU INVEST $100. HE THEN WANTS MORE MONEY, OR THEY ASK YOU TO MAKE A SILLY VIDEO SAYING THAT THE COMPANY IS LEGIT AND THAT KIMBERLEY MONGOOSE AND AGENT COLIN ARE LEGIT. THEN HE WANTS YOUR BANK ACCOUNT NUMBER AND YOUR FACEBOOK AND INSTAGRAM LOGIN DETAILS. PLEASE DO NOT FALL FOR THE TRAP
0 replies
62 months ago
MTN INCOMPETENCY
I have been having an issue since November 2020. I upgraded my Black Friday MTN deal for a new R299 a month deal. Somehow, things malfunctioned on the MTN system, and I have been getting debited nothing less that R2000 a month. In fact, my last amount debited was R2832.76. I have to go to the bank to reverse this amount and then pay cash at an MTN store. Besides inconveniencing me, I have other debit orders that are going unpaid and incurring bank charges all due to MTN's incompetency. The matter has been handed to Faiza Kader who is afraid to speak to the customers and cannot resolve this. I would like to cancel this contract at no additional charge, but there again, MTN is unable to do so. I am extremely disappointed with the service from MTN, and i have been a loyal MTN customer for as long as I can remember. I would actually like to give MTN 0 stars intead of 1.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)