MS
Mapule S
Active since Jun 2019
13
Reviews
0
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Reviews
13 reviews1 month ago
FLY BY NIGHT ****MERS
I am shocked and in tears knowing that a reputable and large corporation might be de*****ing people.On June 18, 2025, as society members, we booked a reservation with Nobtanga Classic through booking.com for 03/10/2025 to 07/10/2025 for 10 guests (ref: 6543225554). After receiving a response from your host confirming our reservation and via WhatsApp at 0642261930, the proof of payment was supp**** to your email address. The R16 560 payment was made straight into Property's account. When we arrived, we were supposed to check in at 17:00. We called, but no one picked up, so we were left stranded and had to return to Durban, where we stayed until the hours of the morning. Since we didn't have enough money to find another place to stay, we tried contacting Booking.com for assistance, but were told that the property's contract with Booking.com had expired. If this was the case, could you kindly explain why the property was still listed and bookable at that time? Due to the significant inconvenience this has created, we would like a reimbur*****t. Instead of de*****ing your clients, you ought to be safeguarding them.
0 replies
1 month ago
Double paying premiums
I'm tired of constantly calling your organization.As a call center consultant, you should create a note on the system so that the next person knows when the customer calls again.To think I sent an email with no response till now.Thinking we're approaching the end of the month and another double debit will go through when you reverse the premiums, God forbid something happens that you won't be able to aid, but I'm monitoring my policies and contacting to find out.I'm unsatisfied with your service. On 01/04/2026, I contacted and spoke with one of your consultants about the premiums that had been debited from my account.On February 28, 2026, I paid double the premium for both plans, and I was told that for the month of March 2026. No premium will be deducted, and HE will activate the premium holiday, but to my amazement, the debit orders were processed..This feels like a daily *******.I don't think you, as a consultant, would want any organization to deduct so much money from your account as if my monthly bills were just old mutual plans. Please double-check that there was a case logged for all of the premiums deducted this month, except for R255.00. I WANT MY MONEY AND NO LONGER WANT YOU TO ACTIVATE PREMIUM HOLIDAY,it is also a deception.My mother was not properly advised, and she eventually was behind on her premiums. Please see the attached bank statement and the highlighted amounts. PREMIUMS FOR FEB 2026 28/02/2026-69 Extended(R600.00) Stop order 28/02/2026-Parent(R370.00) Stop order 28/02/2026-Parent(R370.00) Stop order PREMIUMS FOR MATCH 2026 25/03/2026-Parents-(R255.00) Debit order 25/03/2026-Parents-266.00(Please note that I took this policy online since the one for R255.00 was cancelled and I was told that it cannot be reinstated) 25/03/2026-Parent (185.00) Debit order 25/3/2026-Extended(R285.00) Debit order 28/03/2026-Extended(R300.0) Stop order NB: The stop order was set since you stopped debiting into my account until I called at the end of Feb 2026 it was re-activated. So for March you debited R1 291.00 However for Feb 2026 I paid R1340.00 This is insane. I cannot be paying so much while my monthly premium for old mutual policies was R625.00.Please do something about this.
3 replies
9 months ago
*****ulent sale
I'm very disappointed. In March 2025, I contacted with one of your staff over WhatsApp about joining the gym. I submitted all of the essential information for the application but did not sign it. I realized you had been debiting my account. I sent a WhatsApp since I can't pay for something I'm not using, and I did mention to one of your guys that I had an accident in March 2025 and can't walk properly; I've been using crutches until now. I never came to your branch . STOP DEBITING MY ACCOUNT PLEASE.
0 replies
10 months ago
BURNED MEAT
I'm very disappointed. Yesterday, July 27, 2025, I was at the Carnival Mall at Pick n Pay and bought their tribe since it looked wonderful and I was wanting it...When I arrived home, I was extremely unhappy because they BURNT IT. I couldn't even eat it and couldn't stand the stench when I warmed it up. I had to dispose of it....What a waste of money!!!
1 reply
12 months ago
Unauthorized online transaction
SCAAAAAMMMMMM!!!!!! On May 31, 2025, there was an online transaction that went through without my authorization, which surprised me. Normally, when you purchase something online, the bank will send you a pop-up message to connect to your banking app for payment permission, but I did not receive it...I tried to go to the bank at the Mall of Africa. I was told they wouldn't be able to assist...I filed a case on the app, but no one called.I tried to phone the call center number and was told that the ***** department will contact me till today. I'm still waiting for a call.
0 replies
27 months ago
FEEDBACK
Many thanks to Capitec ,the money was credited into my account.
0 replies
27 months ago
CAPITEC CASH DEPOSIT IS A ****
Capitec Bank, is currently a disappointment as I'm writing now I'm in tears and I'm suffering. On the 9th of March 2024.I went to Naledi Mall Capitec Branch in Vosloorus to deposit money at the ATM into my Capitec account. I Deposited R13 800 at the ATM while the ATM machine was loading on the screen it showed error message that says, "TRANSACTION ERROR" then it went "CASH DEPOSIT UNAVAILABLE" the ATM did not retrieve my money back and I did not get a slip. I panicked called the client care number (0860102043) written on the ATM machine since the Branch was already closed . The agent logged an incident number (117****08) I was advised that it will take 24 hours and they need to wait for the technician to come and open the ATM (6**2). On the 11/03/2024 I called Both the Client care department (0860102043) and the Naledi mall branch (0877560473) to do follow up regarding the incident number @ client care was told there is no feedback yet @ the branch I was told to come and take fingerprints. I went there and I was assisted by Lunga (Consultant 10) .13/03/2024 Capitec Head office called according to their investigation/findings the money that they found is R7000 something which doesn't make sense coz I even explained to Lunga (Branch consultant ) That the money was withdrawn from Standard bank branch and the reason for depositing the money into my account was to transfer the school funds for the whole year for my child now they are calling asking for the payment since the agreement was that I will pay for 11 months that is remaining and the balance was for me to be able to pay my expenses since I had no funds in my account .I've heard people complaining about Capitec but I thought Its a lie since been their client for 11 years and it never happened to me. THIS IS SO FRUSTRATING knowing that you have money but its not reflecting in your account and you are in need of it.
2 replies
55 months ago
Insurance
Good day, I'm so ****ed with vodacom insurance I've been paying via debit order for the past 2 yeasts years then it happens that I start paying via cash FINRITE does not want to assist me... I was told that they cannot reinstate my insurance without sending proof of payments since the fault was on their side with their system...how do I keep the proof of payments while I've been sending every month after making a payment coz they fade away... PLEASE ASSIST ASAP
2 replies
56 months ago
Cellphone INSURANCE
Good day, I did receive a call from the vodacom insurance Consultant after writing on hello Peter ... Thanks however as per our telephone conversation i said I will send the proof of payment since I was paying cash coz on their side they can't trace the payment on the system.. the first email was sent on the 04th of October 2021 and the second one on the 29th of October 2021 I haven't got a response and I was told that the debit order will run starting from October 2021.. No debit order went off..PLEASE ASSIST... I dont know what to do now
2 replies
57 months ago
Insurance
Good day, I'm not happy at all I've been with vodacom since 2017 then it happened that it was outsourced to a company called FINRITE .... I've been making payment every month via debit order then it happened that since 2021 I started paying manually sending proof of payment I was only informed on the 30th of August 2021 that their system does not take manual payment which is not my problem they were supposed to notify their "customers" And it's not like they never got the communication regarding the changes that will take place starting from this the month of September ... I dont understand why do they have to cancel my insurance while the status still shows active Since they are canceling the policy kindly refund me from 2019 after claiming until due cause it's not my problem that their system does not take manual payment that's a rip off you can't refund me the amount that I made manually only...
2 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)