KS
Khanyesa S
Active since May 2019
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Urgent: Immediate Refund Request
I ordered a bed (Bed Double Bed (Finish Colour - Grey, Green, beige, Delivery Condition - DIY(Do-It-Yourself)))Order Number: OD436601336713696100 on the 23rd of January 2026 and was advised that it would be delivered on the 13th of February 2026. For two weeks, I continuously followed up and requested updates on my order, as I had not received any clear communication. Only two days before the scheduled delivery date (11 February 2026), I was informed that my order had been cancelled. This was extremely frustrating and disappointing, especially after being given a confirmed delivery date. I purchased this bed because I urgently need it and am currently sleeping on the floor. The lack of proactive communication and the last-minute cancellation are completely unacceptable. Customers should not have to chase updates, only to have their orders cancelled at the final hour. Very poor service and handling of this matter. I expected much better.
1 reply
11 months ago
Urgent Complaint – No Access After Payment | Ref #35683815 | 19-Hour Unlimited Off-Peak Plan
I am writing to formally raise a complaint regarding my ongoing issue with Rain's service. I paid for the 19-Hour Unlimited Off-Peak Plan on the 2nd of July 2025, yet I have not had any internet access since that date. Despite numerous requests for assistance, I am still without service three weeks later. I was issued Reference Number #35683815 in the first week, and have spoken to both Sam and Leila via AskRain. Each time I am told the issue has been escalated, and that I will receive feedback or a callback — but no one has followed up with me, and the matter remains unresolved. I am now being told that I must top up because there is "no data or minutes" on the sim — but this is completely unreasonable, as I have not been able to use the sim at all since the day I paid. Rain is essentially telling me to pay again for a service that was never delivered in the first place. To make matters worse, I am likely going to be billed again at month-end, for a service I have not had access to for a full month. This is unacceptable. I am requesting: Immediate reactivation or resolution of my sim and internet service. A full credit or refund for the period I have been unable to use the service. Written confirmation that no further billing will take place until the issue is resolved and I have full access to my plan. This has been a frustrating and unfair experience. Please escalate this and treat it with the urgency it deserves.
6 replies
16 months ago
Worst insurance ever - run, don't walk. If you have a Ferrari, get in it and drive away without looking back.
Navigating the process of obtaining medication when unwell has been an incredibly tedious experience. Recently, I spent nearly 45 minutes at the dispensary, where two pharmacists seemed uncertain about how to assist me. It’s disheartening to think that GetSavvi might consider investing more in the vouchers we receive for the symptoms we report. No one who is feeling sick should have to endure such long waits. I find myself frustrated, especially since I had to settle for medication that I don't typically use, simply because it's less expensive and takes longer to work. I diligently pay my bills each month, and I believe I deserve a more streamlined process. It should be as simple as walking in, collecting my medicine, and leaving without unnecessary delays. Moreover, I received a notification from my dentist's office indicating that GetSavvi would only cover a portion of my costs, leaving me responsible for the rest. Fast forward to today, and I'm informed that I must pay out-of-pocket for the antibiotics and pain medication prescribed by my dentist. This raises an important question: What exactly are we paying for? It’s high time for a more efficient and supportive approach. The worst health insurance ever. Don't waste your money joining this.
4 replies
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