MW
Mariette W
Active since Apr 2019
2
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0
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2 reviews73 months ago
Unresolved issues with Telkom
Residential landline - Double charge billing issue and (ref. 33198934) I tried several times to sort out the issue explained below (last ref no. above). It is an impossible task to try and sort out anything with Telkom! They sent me an sms that the issue was resolved, but I could not see it on my statement and the amounts are still due! I was billed for both Smartvoice AND Telkom Evening/Weekender for periods 24 Jan - 23 Feb (R210 + R199) and 24 Feb - 23 March (R210 + R199) - see my Jan 2020 and Feb 2020 statements attached for detail. The WiFi phone couldn't receive calls during the above periods (it was faulty since the day it was delivered). I used my existing Telkom Evening/Weekender phone until the end of March. Only then the latter was suspended and the Smartvoice service kicked in, because the WiFi phone started working suddenly af I complained several times at the Telkom Shop in Tyger Valley Shopping Centre. Telkom has to refund me the R199 that was charged for the SmartVoice service for periods mentioned above, because the service was not active: 1. 24 Jan - 23 Feb (only Telkom Evening/Weekender phone worked) - R199 2. 24 Feb - 23 March (only Telkom Evening/Weekender phone worked) - R199 Total refund: R398 Now another issue!! My latest latest invoice shows that my EFT payment made on 21 April 2020 was rejected. The amount was not returned into my bank account, so I am not sure how Telkom can say it was rejected! How is an EFT rejected?! It is impossible to sort anything out with Telkom. Please advise.
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87 months ago
EMERGE MOBILE collect money without authorization
I write this on behalf of my 75 year old mother. On 1 March 2019 there was an unauthorized debit order transaction for R2 790 from her ABSA cheque account. ABSA could not assist when she went to her local branch to inquire. Transaction description: C*EMERGE MOBILE; CENTURION We suspect fraud. She needs that money back.
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