NS
Natasha S
Active since Mar 2019
7
Reviews
0
Industries
Reviews
7 reviews65 months ago
Reasonable prices and excellent service.
Reasonable prices and great service! Will definitely be buying my pet supplies there on a regular basis from now on!
0 replies
65 months ago
BEYOND DISAPPOINTED - Refusal to draft a simple Letter of Conduct for customers
I am beyond disappointed in FNB's service in resolving a SIMPLE query - for compliance reasons from a foreign company, I am required to have a Letter of Conduct regarding my FNB account, drafted in a particular wording from the bank. The organisation requiring this letter unfortunately does NOT accept the automatically generated Account Confirmation letters from the FNB online portal. Other South African banks have no problem in drafting such letters for their customers, but with FNB, I have been sent from pillar to post via the call centre, and visiting my bank branch, to request that a SIMPLE letter be drafted, and have encountered excuses such as "the manager cannot draft this letter because we don't stock FNB letterheads". I eventually logged a complaint after I was sent to my local branch again. I was advised that I would receive a response between 24 and 48 hours. After an entire week of no response, I followed up telephonically. I later received an email from a B Khumalo, of FNB Retail Service Recovery saying "please note that the unfortunately we are unable to assist with a letter of conduct of our side kindly refer to our Online banking for an account confirmation letter." I am beyond disappointed at FNB. For a bank that proclaims that it has the best customer service in South Arica, the fact that they will not issue a simple Letter of Conduct for loyal customers of their bank - I am a customer for 20 years - and can only issue an automated Bank Reference Letters on their online portal, is UNACCEPTABLE.
1 reply
72 months ago
Disappointing Support Services via Email
Even though I think Register Domain SA is doing their best in providing some sort of Support via email, I have found their Support services to be rather disappointing, due to the absence of an actual call centre. Perhaps it is due to the fact that their staff are working remotely because of COVID 19, but I am finding that their service via back-and-forth emails ineffective in resolving my queries. For some queries, the needs of their customers would best be served by having an actual call-centre, to deal with any customer difficulties live, as opposed to the back-and-forth emailing. I'm rather frustrated right now...
0 replies
75 months ago
Great service and prices
Excellent service. They always keep me in the loop for specials and make sure there is stock for my bunnies. Best prices in my part of Joburg for hay! They’ve even organized a whatsapp order service to buy food for our animals during lockdown!
0 replies
76 months ago
I will NEVER use Zulzi ever again
I am beyond disappointed. Never received my order after 5 hours then eventually tried to cancel the order via email because their phone number is always engaged or doesn’t pick up. There is no response in the messaging function in the app. The least Zulzi can do is to tell their customers that they simply do not have capacity right now during the COVID-19 crisis or that their orders will arrive late. Communicate!
0 replies
81 months ago
“Self payment gap” scam
The “self payment gap” policy was not adequately explained when I changed to the Essential Priority plan. Their policy documents -explaining their plans- are drafted using purposefully vague, technical language to fool the consumer into thinking that Disovery will actually pay if claims are submitted during the self payment gap. In actual fact, the self payment gap is a clever way of disguising an excuse not to pay out consumers’ claims. In fact, claims that do not fall within particular categories will even INCREASE your self payment gap, not reduce it, so you will never reach your above minimum threshold for them to eventually pay again. As someone who suffers from chronic pain and a chronic illness, triggered by a car accident a few years ago, I am very disillusioned and disappointed.
1 reply
87 months ago
No service whatsoever
OpenWeb has provided no service but continues to debit account. My partner and I signed up in August and have never received any service from OpenWeb. They are unresponsive, continue to debit his account and refuse to cancel the contract.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)