PP
Paul P
Active since Mar 2019
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Think twice before doing business with Geewiz
This is an online retailer that does communicate that they will close their offices for more than a week BEFORE you place your order. They have no support staff or manned call center you can dial in this period. I placed my order on 30 March. Their offices closed 2 April to 10 April. No delivery. Support queries go unanswered History: 30 March, 7:52 pm: Placed an order. 30 March, 7:52 pm: eMail - we have received your order 30 March, 7:52 pm: eMail - "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April." 31 March, 9:16 am: eMail - your items are being prepared 01 April, 8:32 am: eMail - "Your order will be delivered directly from our supplier. A member of our Customer Service team will be in contact shortly with your tracking information to monitor the delivery status of your order." 01 April, 5:17 pm: Got a call from Geewiz, stating that the supplier only expected the item to be delivered by the afternoon. They will arrange to have it delivered directly to me. Also stated that the supplier will send me an email once the order is dispatched, and that they will call me when they are underway. 07 May, 11:29 am: Logged into the Geewiz site, went to the order and left a message for support: "It is 7 April, and the courier shipping that was done on 30 March has not reached me yet." 09 May 08:32 am: Called 011 568 0191. Voice message: "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April."
1 reply
2 months ago
Excellent service
A shout out to Prinelle who assisted me with the insurance of my new vehicle and getting a good rate based on being a long time customer.
1 reply
10 months ago
Order not yet received after 34 Days!
Order history as follows: 25 June 2025: Order placed 26 June 2025: Received order confirmation Your order was confirmed on 29 July 29 June 2025: I asked how I can track the order. Answer received: "I want to inform you that your order is confirmed & is under process. Once dispatched, you will receive an email/SMS notification with tracking details. The order will reach you on or before 17th Jul." 2 July 2025: Received email from WeCare/Ninelife asking for my details so that customs clearance could be expedited. 3 July 2025: Received notice that my order has been shipped. DHL tracking number provided. 8 July 2025: Prealert sent out to supplier, Check-in Asendia facility, Processed by Asendia 9 July 2025: Processed in facility, Sorted by Asendia, Departed Asendia facility, Dispatched by Asendia 11 July 2025: Transport 17 July 2025: Order not received as promised. Tried DHL tracking number, it does not work. Asked NineLife how I can track the order. They rep**** saying that the order is on its way, and gave a tracking number that I could track on a1.asendia.com. 24 July: Arrived at destination - South Africa, In customs authorities 25 July: Out customs authorities 29 July 2025: Order is in the country, but now there is no movement again. It has been more than a month now. Called +27872502399 24/7 Support number, but it is unmanned, and eventually cuts you off. No answer yet to enquiry via [email protected]. Tried chat facility on ninelife.co.za, entered order details, got message: "Thank you for providing the details. Let me connect you with a live agent who can help you with your order status. Please hold for a moment!" No answer after that.
0 replies
54 months ago
Good after sales service
Kudos to Cape Union Mart who fixed the cuff of my new down jacket at no cost after it was damaged!
0 replies
68 months ago
Misleading statement on Website "MTN Fixed LTE services are offered on a month-to-month basis"
I needed a fixed LTE service as a back-up to my fiber internet for loadshedding Since I had a good experience with Axxess more then 6 years ago, I decided to make use of them and went for the MTN Fixed LTE 150GB + 150GB MTN LTE Combo option. The website states: "Do I need to sign up for a contract? We don't like contracts. Which is why our MTN Fixed LTE services are offered on a month-to-month basis." After two months, I realised that I didnot neet 150GB, and wanted to downgrade to downgrade to a to a 30GB + 30GB MTN LTE from next month. However, there were only the following options on the service change page 200GB + 200GB 300GB + 300GB 500GB + 500GB I logged ticket Ticket:##chaf2mgamh to ask how I could downgrade, and I was informed that "You only have the option to upgrade as seen on your profile that as this is anew invoice." I aked the support line to clarify at what date I would be able to downgrade, and they responded: "Unfortunately within the first 6 months of activation you can't downgrade but can upgrade. You can only downgrade after 6 months of activation which will be March 2020" I then responded that I was under the impression that the contract was month-to-month, and asked whether there is a similar restriction on contract cancellation. The response was "You can cancel after 6 months as you will be on month to month" I want this to serve as a warning that even though the website states "MTN Fixed LTE services are offered on a month-to-month basis", this is not the case.
0 replies
87 months ago
Subscription paid, received email to say subscription is cancelled, no way to communicate with them
I have been using gpslogbook for a long time. When informed of the new paid subscription service, I duly paid the new subscription on 15 March 2019. The invoice and the email containing the invoice had different reference numbers, I used the invoice reference, and notified them about this on the same day. I tried to call, but no one answers, and you are requested to send them an email, which I did, but the email went unanswered. Today I received an email stating that : "Unfortunately we have not received payment from you for your GPS Log Book subscriptions and your services have been suspended." I tried calling again, bu there is no answer. I guess this is R360 down the drain, and I have to look for a new solution.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)