HM
Hanifa M
Active since Feb 2019
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Deeply concerning management and transparency issues
I would like to formally raise concerns regarding the management and governance practices at The Bolton in Rosebank. Firstly, there is a clear mismatch between the levies charged and the standard of maintenance. Myself as an owner, am paying levies in excess of R4,500 per month for a one-bedroom unit, yet the building continues to experience persistent issues, including ****roach infestations and repeated water outages. This is particularly concerning given that the property is marketed as having reserve water tanks to address such disruptions. Secondly, the level of transparency in decision-making processes undermines trust and accountability. Annual and Special General Meetings are conducted via webinar platforms where participants are not visible to one another. This format limits visibility of who is online and raises concerns about the integrity and verification of voting outcomes. A notable example is a recent building repainting project, which was presented to owners at a reported cost exceeding R1 million. Management indicated that the proposal was approved; however, there was no transparent mechanism for owners to verify voter participation or the legitimacy of the outcome. Finally, there appears to be inconsistency in how communication policies are app****. Requests to establish an independent owners’ WhatsApp group have been declined on the basis of the POPI Act, yet management themselves have created a building-wide WhatsApp group (with more than 200 pax) for announcements, where only administrators may post. This suggests that the issue is less about compliance and more about controlling communication and blocking owner engagement. Taken together, the high levies, ongoing maintenance issues, and lack of transparency create a deeply frustrating ownership experience. These concerns warrant urgent attention!
0 replies
65 months ago
Bad customer service
Have been in a Customer Service queue for close to 2 hrs now. They had 2 people serving at first but now it’s only 1 person left. We are no more than 6 in the queue but we have all been here waiting for so long! I don’t know why I am still with ABSA! With COVID-19 you would think they would serve you as quickly as possible so you can be out early. I’m so annoyed nxa!
1 reply
68 months ago
Disappointing customer service
The inquiries department is not picking up calls. They say the average waiting time is 4 mins but I was holding for 13 full mins after which the call went through and I could hear voices in the background but nobody took my call!
1 reply
89 months ago
Terrible service :(
I have always had such a terrible experience with Absa's customer service. Their communication sucks. They don't give you all the information at once, they give you in bits and pieces. My account is always getting frozen over FICA even after having furnished them with the necessary documents. Safe to say I am leaving them and I am taking my hubby and friends with! Annoyed :(
1 reply
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