Junaid E

Heritage auto will rip you off

I recently purchased a second hand vehicle from this dealership on 2019/01/07. I was told that it is in perfect condition and I would never find a car as good as this one. 4 days later the clutch broke completely and when returned to the dealership they accused me of abusive driving "this is what the specialist told them" and said I would be responsible for repairing it and the warranty won't cover. I refused to pay as I hardly drove the car. After a battle with them they repaired it without notifying me up till I called multiple times about the defected part. Repair was done but the engine light appeared, been instructed by the dealership to return it to the mechanical shop fit rite in Brackenfell. The mechanical shop tried to clear the error codes without repairing the sensor they have broken and I told them they need to repair it not just clear it. Not happy with this they became annoyed, then threatened me by saying I would get hurt. It is now 3 weeks that I have this car and so many defects are being detected as I drive. I hardly drive it since it is in the current state but hey I need to mobile and I was told the car is perfect. I've lodged a complaint at Wesbank which the dealership has responded with many lies, then threatening if I continue with complaints and my behavior their lawyers will see to me. I tried to cancel the contract as I informed wesbank within the cooling off period that I want to cancel. Unfortunately I had to wait for wesbank to do this investigation and surprisingly all that is said to me is to lodge a complaint with the ombudsmen and that I can't cancel. So what now? Then I read up on hellopeter and see the poor service that Wesbank delivers, Shocking. I'm literally going through hell with these guys right now. They are extremely rude and have no way of dealing with a client. They lie to you, you point out the lie then they threaten you. They will sell you garbage and try to bamboozle you with stories and lies to cover themselves so much so that their hopes are for you to give up and settle for what you've been given. This is my first review of poor service as this is the first car I'm financing and damn it's scary. I'm sure there is many out there with similar experiences so this is my 2 cents. Please be careful when going into a long term payment such as a car and defnitely stay away from heritage auto. Do your research and always have an independent mechanic to inspect the vehicle before purchase. Good luck!