SM
Shaun M
Active since Jan 2019
2
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2 reviews1 month ago
OpenWeb is a *****. Beware
I activated a month to month service LTE SIM through OpenWeb ISP in mid February 2026. The SIM worked for a mere week after activation. It then stopped working during the first week of March 2026. The SIM could not be detected in any device (router or two phones) from the first week of March 2026. On 8 March I complained to support. I sent them photos, a video, and the ICCID (serial number of SIM) multiple times. We troubleshooted for days but they continued asking for the same troubleshooting over and over instead of replacing it or cancelling. They simply kept on kicking the can down the road. I then submitted a formal cancellation on 12 March 2026 via their website and email for a non working product and service. They only issued a cancellation reference number on 16 March and insisted on billing me until the end of April 2026, even though I never received any usable service since the first week of March 2026 (06/03/2026). I was billed for March and April 2026. They have violated my rights as a consumer by failing to provide a functioning product and service and continue to Debit. This company refuses to acknowledge my emails and do not answer the landline or support on whatsapp. One can not even visit a physical office. I am taking further steps. But let this be a warning to anyone doing business with OpenWeb. I should have done my due diligence before embarking on this nightmare of a company.
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54 months ago
Ruined Christmas gift orders
Shocking!!! Cancelled! This has happened to me twice this week. For customer service all I got was endless points of different emails saying the exact same thing. It shows it online. In stock. You order. You pay and wham they cancel. Did this twice this week and paid for exact same product twice at a higher price, but zero delivery. They have now cancelled an order I ordered twice and failed in delivery. It was suppose to be a gift. TakeAlot your suppliers are appalling. You really need to get your systems in order. Messed up the Xmas gifts Deluxe!!!! Perhaps Amazon should take over SA after all.
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