RW
Ryan W
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews3 weeks ago
Outstanding Professional Service and Exceptional Thatch Roofing Workmanship!
After several disappointing experiences with other companies, we discovered Nkosi Grasdakke, and it was a real pleasure dealing with such a professional outfit. From the outset, the team demonstrated strong professionalism, clear communication, and reliability throughout the entire process. The team on the ground was particularly impressive—friendly, respectful, and highly professional at all times. They kept us consistently informed of progress, which gave us confidence in the work being done. The worksite was left clean and well-organised each day, reflecting a high standard of workmanship and pride in their service. The workmanship on the thatch roofing was of an excellent standard, with careful attention to detail and a clear focus on durability and finish quality. During the rethatching of our lapa, the team also provided excellent practical advice on maintenance and long-term care, which was greatly appreciated and demonstrated their experience and expertise. They further demonstrated a clear understanding of the applicable building regulations and compliance requirements relating to lapa and thatch structures, providing sound guidance that ensured the work aligned with appropriate safety and construction standards. Overall, the experience was smooth, efficient, and of a far higher standard than we had previously encountered. We would confidently recommend Nkosi Grasdakke to others looking for quality service and professional execution.
1 reply
1 month ago
No Response to Complaint Regarding HTH Product
I am writing to express my disappointment regarding the complete lack of response to the formal complaint I submitted on 29 March 2026 concerning a serious usability issue with one of your chlorine containers. To date, I have not received any acknowledgement, response, update, or indication that my complaint is being investigated. This level of customer service is extremely disappointing, particularly considering that the matter involves the packaging and safe handling of a chemical product. As previously advised, I purchased an 8kg HTH chlorine bucket and was unable to open the lid despite multiple reasonable attempts. The lid appeared to be sealed excessively tight, requiring excessive force and creating unnecessary safety concerns, including the risk of injury or accidental spillage of hazardous chemicals. For ease of reference, the product details are again listed below: Product: HTH Chlorine (8kg bucket) Date of Purchase: 28 February 2026 Retailer: Checkers Cavendish Glen, Glen Marais, Kempton Park, Johannesburg Batch Number: K 263 MNF: 20/09/2025 Expiry Date: 20/09/2027 The complete absence of communication from HTH over an extended period reflects poorly on your customer support processes and raises concerns regarding how customer safety complaints are handled within your organisation. I respectfully request urgent feedback and a formal response regarding this matter without further delay.
0 replies
1 month ago
Defy’s Appalling After-Sales Service
I am writing to express my absolute disgust and frustration regarding the appalling level of after-sales service I have received from Defy South Africa. Following my previous formal complaint, you apologised for the unacceptable experience and personally assured me that a technician would attend on the agreed date. Based on this assurance, arrangements were made on my side to ensure availability. The technician never arrived. To make matters worse, there was no communication, no courtesy call, no explanation, and no apology from Defy whatsoever. Instead, the following day, the technician casually contacted me as though nothing had happened and attempted to arrange a new appointment. This level of disrespect towards customers is completely unacceptable. The entire experience has demonstrated ongoing incompetence, poor communication, lack of accountability, and an alarming disregard for customers’ time and concerns. To summarise: Our oven door fell off and shattered completely. Your call centre provided conflicting and inaccurate information. Staff displayed unprofessional behaviour during calls, including excessive background noise, laughing, and unrelated conversations. I was initially told technicians cannot provide appointment times, which you later confirmed was incorrect. You personally apologised and committed to resolving the matter. Defy then failed to honour the promised appointment without any communication or apology. Even formal communication from Defy contained incorrect spelling of my surname, reflecting a further lack of professionalism and attention to detail. What is most concerning is that nobody within your organisation appears to take ownership or responsibility. The standard of service currently being delivered by Defy South Africa is disgraceful and far below what any customer should tolerate. I can state with confidence that this experience has completely destroyed my trust in the Defy brand. Based on the quality of both the product and the shocking after-sales support received, I would strongly recommend that consumers reconsider purchasing Defy appliances. Defy once had a reputation for quality and reliability. Unfortunately, based on my experience, that reputation no longer reflects reality.
0 replies
12 months ago
Media24 Magazine Subscription Service
I regret to say that my experience with Media24’s magazine subscription service has been consistently disappointing. Despite numerous assurances and repeated promises of action, the delivery of the publication has been unreliable at best and non-existent at worst. On several occasions, I have reached out to their team regarding missed issues, only to receive polite but ultimately empty commitments that the matter would be resolved. Unfortunately, these assurances have not translated into meaningful results. One is left to wonder why such a service is offered at all if the organisation lacks the logistical capacity or customer service follow-through to deliver on its core function. The result is a frustrating cycle of unmet expectations and wasted time. In all honesty, I would strongly advise prospective readers to forgo the subscription altogether and simply purchase the magazine directly from a retail outlet. It is far less hassle, and at least you are guaranteed to receive what you’ve paid for. Disappointing, unprofessional, and quite below the standard one should expect from a national publisher.
0 replies
18 months ago
Exceptional Dining Experience at The Hussar Grill - Harvest Place
I am thrilled to share my fantastic experiences at The Hussar Grill at Harvest Place! Each time we dine at this restaurant, we are amazed by the exceptional food and outstanding customer service. The quality and presentation of the dishes are always top-notch, with flavours that never fail to impress. From perfectly cooked steaks to the delicious desserts, every bite reflects the care and expertise that goes into their preparation. The staff deserves special recognition for their friendly, attentive, and professional service. They go above and beyond to ensure a memorable dining experience every single time. We have dined at The Hussar Grill multiple times, and it has consistently exceeded our expectations. It has become our go-to spot for special occasions or simply when we want a delightful meal out. We will definitely return and continue to recommend The Hussar Grill at Harvest Place to everyone we know. Thank you for always delivering excellence!
0 replies
18 months ago
LiquiFruit Pineapple Juice -Poor Quality and Lack of Response to complaints
I am writing to express my disappointment with LiquiFruit's Pineapple Juice and their lack of customer service. On September 4, 2024, I reported an issue with your product (Reference Number: CR24-08-30). The juice was sour upon opening, which was extremely disappointing for a product that is expected to be fresh and enjoyable. To date, I have received no feedback or resolution from LiquiFruit regarding this matter. This level of service is unacceptable. To make matters worse, I opened another bottle of LiquiFruit Pineapple juice this morning, only to find that it was also sour. This is not just a one-off issue; it clearly indicates a quality control problem that needs urgent attention. For a brand that is supposed to represent quality, this experience has been nothing but frustrating. LiquiFruit, your lack of response and failure to address customer complaints reflect poorly on your commitment to your customers. I expect immediate action to resolve this matter and an explanation for both the product's poor quality and the lack of follow-up.
0 replies
18 months ago
John Dory's Harvest Place Kempton Park - Excellent Service!
Last night, we had the pleasure of dining at John Dory's Harvest Place in Glen Marais, and what an incredible experience it was! The service was flawless—professional, efficient, and delivered with genuine friendliness. The atmosphere was warm and inviting, setting the perfect tone for a fantastic evening. The food? Simply outstanding! Every dish was a burst of flavour, fresh and perfectly prepared. From start to finish, it was an unforgettable dining experience. Kudos to the entire team at John Dory's for making it so special. We'll definitely be back!
0 replies
18 months ago
LAWNPRO - NOT PROFESIONALS!!!
If you're considering LawnPro, save yourself the headache and go elsewhere. Their service is anything but professional! Our experience was a complete disaster from start to finish. We faced countless issues, starting with having to redo quotations because their initial staff member was not qualified to do the quote and on top of that, they didn't pitch up for work on the first day. We were instructed to set aside a full two days for the job, only for it to be completed in less than three hours. It felt like they were making things up as they went along. The final straw was when I was contacted to pay for something I had already paid for. I had to convince them to double-check their records, which highlighted their incompetence. It’s clear that customers are just another number to them, with no genuine care or understanding of service. During my last conversation, I pointed out that this was their final chance to turn things around, only to be rudely told to "listen here." The audacity of them to suggest we could "call it quits" after the season treatment was done! I immediately demanded they reimburse me my money on the spot. I kept the owner, Charl, in the loop, but it’s clear that the lack of a customer service culture stems from the top management. This is a brand I would not want to be associated with in any way. Dealing with these palookas is an absolute nightmare. Spare yourself the headache and take your business elsewhere! LawnPro? More like LawnJoke. Avoid this company at all costs! (Never again!)
0 replies
25 months ago
AVOID Emperor Aquarium and Pet supply !!
Our weekly tank service was cancelled. There is no notice period; drop on the day of tank service. When addressed, the owner's excuse was that he sold the business, leaving the industry! Unprofessional service! Avoid at all costs! Experience poor service delivery and ********* practices!
0 replies
37 months ago
UNPROFESSIONAL! - Bad Customer Service - AVOID KIRBY!
Our Kirby was sent for repairs to Kirby Edenvale after it was repaired 9 months ago. They quoted for the exact same parts that were replaced 26 July 2022. They had no account history of repairs or services, and we had to forward all the invoices and details to them. We had to point out which parts were replaced and are still under guarantee! After the initial notification mail, it took several more follow up emails to get a response (12 days later). The machine was repaired and dropped off at our house - No feedback was provided! No notification that we will be dropping off the machine! No Communication throughout the repair! The staff "Hettie and Isobel" have POOR attitudes towards customer service!
3 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
8 (66.66666666666667%)