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Active since Dec 2018
9
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Reviews
9 reviews1 month ago
Swollen box milk with mold
Good evening, I trust this email finds you well. I am writing to raise an urgent and serious concern regarding a purchase I made today at Makro. I bought my 4-year-old daughter’s monthly stock of Fair Cape milk, which she consumes daily. However, upon opening the box to store it in my pantry, I discovered that the milk cartons were swollen and the bottom of the box showed visible mold. This is extremely concerning given that this product is intended for consumption by a young child. I have retained the affected milk as well as the original packaging and proof of purchase, and I can provide photographic evidence immediately. Please see attached images. Given the potential health risk to my daughter, I request that this matter be addressed as a priority. Product safety, especially for children’s food, should be non-negotiable. Please advise on the next steps and how Makro intends to resolve this urgently. I look forward to your immediate response.
1 reply
1 month ago
Swollen box milk and moldy box
Good evening, I trust this email finds you well. I am writing to raise an urgent and serious concern regarding a purchase I made today at Makro. I bought my 4-year-old daughter’s monthly stock of Fair Cape milk, which she consumes daily. However, upon opening the box to store it in my pantry, I discovered that the milk cartons were swollen and the bottom of the box showed visible mold. This is extremely concerning given that this product is intended for consumption by a young child. I have retained the affected milk as well as the original packaging and proof of purchase, and I can provide photographic evidence immediately. Please see attached images. Given the potential health risk to my daughter, I request that this matter be addressed as a priority. Product safety, especially for children’s food, should be non-negotiable. Please advise on the next steps and how Makro intends to resolve this urgently. I look forward to your immediate response. Kind regards,
0 replies
9 months ago
**** costumer service
I could count the fries on my hand which was literally less then 10 fries paid nearly 50 for nacho fries which was 10 fries in the box and got two small pieces of chicken. KFC WATERGATE!!!!
0 replies
11 months ago
Disappointed in the service as it’s been days and never received any communication back!
I contacted you guys regarding my washing machine and I haven’t received any communication back from you guys this is the second time my machine does the same thing and it seems like a common problem!!!
3 replies
11 months ago
Frustrated with Pedro Promenade
Extreme disappointed in the costumer service from Pedro’s promenade. On sat I placed an order with Pedro Promenade . Upon arrival from the driver handed the food and I opened it infront of the driver! O then asked the driver where the missing items is he then said there’s nothing he can do about it I need to lay a complain to it’s the store. I then sent a complain as this is items I paid for!!!! On Monday I received a call from Lisa and she asked me about the missing items she then asked me few information which I have given with no hesitation. She then asked old me the manager will contact me later that day. No calls from the manager at all for 3 days. I then decided to contact the store and the person that answered is the person that phoned me I told her I never received contact back from you guys regarding my missing things!!! She then said she will contact the manager as the manager is not in store right now but I told her if I didn’t receive fed back by 2 will contact again. I contacted the store the evening and spoke to someone else not sure about the name. Person said she’ll contact me back never received any call back since Thursdays!!! Nothing was replaced at all at this point I’m frustrated and feel that they *****ing from costumers and customer complaints is not there number one priority. This is things I paid for and not gotten .
1 reply
14 months ago
Disappointed and disgusted!
Bought a bag of Frimax snappers and it taste old and like metal(grass) disappointed as this is my sons school chips as part of his lunch box!!! Very disappointed!!!! This is not the first time I came across this problem with frimac!!!
0 replies
16 months ago
Moldy bread
I’m so disappointed yesterday I bought a bread from you Usave just to come across the whole bread being moldy!!!!!!! Always a blue ribbon person!!! I’m extremely disappointed and disgusted as this leads up to my son not having lunch today due to the bread being moldy!!!!!!
1 reply
16 months ago
Moldy bread !!!!
I’m disgusted in you quality of product!!!! I bought a bread yesterday at Usave just to see the whole bread is moldy!!! Which ended up my child don’t have bread for school today!!!! How do you sell moldy bread to your costumers? Disgusting!!!!!
0 replies
19 months ago
Sour pies
I laid a complain regarding your pies two weeks ago however no response on your WhatsApp line this is pathetic at this point
0 replies
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1 Star
9 (100%)