Siphiwe N

Poor customer service

Dent tech Strydom park Randburg - Communication can be improved significantly. We often had to call to follow up on the progress of the vehicle, as the email updates provided did not reflect clear progress. The repair exceeded the initially promised 10–12 working days, and only after following up were we advised that the vehicle was completed and being reassembled. However, we were later informed by Jaco that a part was still outstanding and yet to be fitted, indicating that the vehicle was not fully complete. As a result, we collected the vehicle in that condition and were contacted a week later to return for the final fitting of the missing part. Unfortunately, this was not the best service experience we have received from Dent Tech. That said, when we went to collect the vehicle, Roland handled the situation professionally. He was polite, apologetic about the delays, and took the time to walk us through the work done by showing us the vehicle in the assembly bay, which did help ease the frustration. Overall, the vehicle was restored to its original condition, and we are happy with the workmanship. However, the customer service and communication throughout the process were disappointing and detracted from the overall experience.