Active since Nov 2018
5
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Reviews
5 reviews2 months ago
From the time we entered the premises until we drove out after the repairs were done we received exceptional and professional service
From the time we entered the premises until we drove out after the repairs were done we received exceptional and professional service. It was refreshing to deal with a company that offer such exceptional customer service.
0 replies
52 months ago
Constant and Exceptional Service
Erika Richter assisted me with my claim. The process was smooth and I was constantly kept up to date as to what was happening. Thank you Erika for the great service.
1 reply
53 months ago
ZERO RATING - Standard Bank Insurance
I sincerely wish I could give a ZERO rating for the Standard Bank Insurance Division. I have never in my life ever experienced such shocking service. When processing a claim with Standard Bank Insurance all clients need to be warned that the word of a contractor is more important than their clients. The contractor selection process seriously needs to be reviewed. First claim that was processed through Standard Bank Insurance for a burst geyser - contractor damaged walls and stepped through our ceiling causing additional damages. Second claim for storm damage contractor only quoted to have half the damages repaired. The owner of the contracting company blatantly stated that it is not their problem and the file is close. Where is Standard Bank Insurance Client Services in the process.........absolutely no where to be found. The word of a contractor carries more weight with the Bank than the actual client that pays the monthly insurance premium. So if the contract work is not up to standard no one appears to care. Even escalating the complaint to their Complaint Resolution Department has no impact. Again, Standard Bank does not care. Just having a look at the complaints on Hello Peter it is evident that someone senior in the bank needs to be made aware of the absolutely shocking service that customers are getting. Customers "vote" by paying their monthly premiums to companies that care and have their best interest at heart. After 30 years of banking with Standard Bank I am now looking at options to close everything and move my entire portfolio to another Bank.
1 reply
68 months ago
Exception Service - Ayana Zulu
I was assisted by Ayana Zulu earlier today and wow I was extremely impressed with the service that I received. Ayana was friendly, patient and assisted in ensuring that I selected the policy that best suits my needs. I will definitely refer family and friends to DotSure. Thank you Ayana for the exception service.
1 reply
85 months ago
Discovery Insure
Over the past week I have dealt with two exceptional Discovery Insure consultants, Nhlakanipho Vilakazi and Matilda Ntshingila. They have both gone beyond what was expected and they are both an asset to Discovery.
0 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)