JB
JANINE B
Active since Oct 2018
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
SHOCKING REFUND AND CUSTOMER SERVICE - STAY CLEAR
Sadly, I wished that I had read these reviews before I purchased from Tactical Distributors. I agree their Customer Service and Refund policy are absolutely shocking. You can see by my emails I have had a very similar experience!!!!! As a result, I will have no other option but to hand it over to my Lawyer - ON PRINCIPLE - as this company seems to be ************ about taking customers money and not honouring their commitment!!!!!! Attached is some of my correspondence. Subject: Re: Thank you! We Really Value Your Support and Opinion. – Please Take Our Short Survey! Date: 2026-04-20 16:21 To: "Feedback @ TDSA" <[email protected]> Hi, I have had zero response from TDSA, regarding my shoulder holster. Is this issue going to continue to be ignored, or can I expect resolution urgently. Thank you for your attention to this matter. Kind regards Subject: Fwd: New TDSA Online Order #70378 - Ref WC-36187 - Michael Brande - 82509 - 82887 Date: 2026-04-22 19:07 To: [email protected], [email protected], [email protected], "[email protected]:" <[email protected]> Good day Attached please find email correspondence sent regarding the refund for the incorrect Holster supp****. I have completed the Returns document and forwarded it to you. To date I have had no response .......... it has been nearly 1 month since I requested this refund, PLEASE, can some action be taken otherwise I will have no option but to take this matter further. Refer ticket number #83535 - according to your records this ticket was closed a month ago and nothing further has been done! I look forward to an URGENT resolution to this matter!!!! Regards Sent: Sunday, March 22, 2026 8:02 AM To: Help @ TDSA <[email protected]> Subject: Re: Fw: New TDSA Online Order #70378 - Ref WC-36187 - Michael Brande - 82509 - 82887 Good day Nakita, My phone call to you on Friday refers. I have now made 12 phone calls and sent numerous emails to you, in order to purchase a Jackass Shoulder Holster for my Glock 43. During my phone call to you on Friday 20 March, you undertook to contact El Paso and investigate why, for the second time, the incorrect holster was sent to me. You confirmed that you would phone me back with answers later that Friday afternoon, or by the very latest, the next Saturday morning 21 March 2026. Sadly, you failed to honour your commitment. When I returned the incorrect holster to you for a second time, I included a memo requesting my payment be refunded in full, including the courier fees I paid, totalling R1555,00 (invoices attached) because the fault lay with you. When you informed me that you would definitely resolve this issue with the suppliers and phone me back, I decided to give TDSA a third opportunity to redeem itself. However, the fact that you did not contact me as you had undertaken to, has made my mind up to cancel my order with TDSA and request a refund in full. Looking forward to a prompt and satisfactory resolution. Kind regards Mike Brande
0 replies
41 months ago
This is the letter I sent to Discovery - Ryan Noach - and have still had not reponse...... We have experienced the most shocking service from incompetent Call centre agents who make idle promises and do not follow up or return calls, ABSOLUTLEY APPALLING
Good day I am sending you this information as t ,* uU*tutely desperate for my daughter who has paid out all the money and is receiving a refund which is nowhere near what she has paid out for me her mother. As you can see she has written confirmation of refund but according to your I who does not deserve his position as he is very very unreliable - and your ttled Team nave oecided otherwise. Your staff at the lnternational Travel lnsurance make idle promises , never return calls and do not know what they are talking about or what to do. As a member of Discovery for 23 years I am appaled at this treatment that rnyself and my daughter have received and it needs to be resolved ASAP. I amgoing to put this story on Hello Peter as it is extremely disappointing and has caused us endless anxiety. Kind regards Janine Brande
5 replies
88 months ago
SHOCKING SERVICE AND CUSTOMER CARE
Janine Brande Good day, Needless to say the saga of my "replacement hob" still continues with no communication from anyone from Mastercare or Homezone for over a week. The response I got last week was that the hob was in Centurion and was being delivered to Durban. It must be on the slowest delivery truck because it still has not arrived!!!!!!!! I HAVE BEEN WAITING SINCE LAST YEAR FOR THIS ISSUE TO BE RESOLVED!!!!!
3 replies
92 months ago
SHOCKING SERVICE
After more than 30 years loyal service with Master/Earlybird and tolerating all the up and downs of your transitions between service providers etc…….. I feel I need to express my great disappointment in MASTERCARE loyalty to their customers. Not for the first time – I have experienced total lack of concern or effort in your handling of my service requests. However the handling of my last query was totally unacceptable and just “fobbed off” as “THE OVEN/HOB IS OBSOLETE “ and no attempt whatsoever was made to try and accommodate us by even trying to find a compatible part from another supplier. Notwithstanding the fact that the technicians who originally arrived to repair the fault on the stove cracked the stovetop and then denied doing it. In so doing, an attempt was made to place the blame for this on my husband -----TOTALLY UNACCEPTABLE!!! Now I have been told that these items have been removed from my contract without any attempt being made to repair the damage to the stove top or even try to assist me. The service provider from Home Zone has said that he is attempting to get another glass top an also try to match up the thermostat/fuse from my over when he gets the sample, but how long is this going to take and what sort of service is this for such a long standing client!!!!!!!!!!! Needless to say I will be cancelling my contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5 replies
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4 Star
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2 Star
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1 Star
4 (100%)