Malinda K

extremely disappointed with the service

I am extremely disappointed with the service I have received from this company. This matter has been ongoing since January 2026, and despite multiple follow-ups, I have experienced continuous delays, lack of clear communication, and inconsistent responses. My query relates to the application of the exchange rate on my shipment. Both my quotation and the Groupage Shipment Declaration clearly state that the rate of exchange may fluctuate during the consolidation period and will be adjusted at the time of shipping. My goods were shipped in December 2025. However, I was charged based on the exchange rate at the time of payment in October 2025, and no adjustment was made. When I raised this, I was given conflicting explanations. Most recently, I was told that the clause only applies to clients who have not yet paid something that is not stated anywhere in the contract. In addition to this, the matter has been handled in a highly unprofessional manner: * Multiple follow-ups since January have been ignored or delayed * Deadlines provided by the company were not met * Responses have been dismissive rather than helpful * I was told to “take the matter further” instead of receiving a proper resolution I have also experienced issues with a damaged item during the move, and the insurance process has been equally frustrating and poorly handled. At no point should a client have to chase for months to get clarity on something that should be clearly explained and contractually app****. I am now left with no choice but to escalate this matter further. I would strongly caution others when dealing with this company based on my experience.