MM
Mel M
Active since Sep 2018
4
Reviews
0
Industries
Reviews
4 reviews68 months ago
Hollard / Edgars / RCS - The SAGA continues! No credit, no problem!
I seem to write a lot of negative reviews lately but that is unfortunately the state of some our country's companies and their incompetent so called "professionals" that they employ that needs to check everything with an incompetent supervisor that has simply worked there longer. Complaining doesn't help because incompetent staff does NOT know what to do with a complaint so the answer is simply to NOT support that company ever again. So, I was retrenched by my employer and received notification of this on the 26th of May 2020. I checked with Edgars for my credit life policy which is with Hollard - see my "sterling" (sarcasm) review of Hollard - After a long and drawn out email and telephonic call process, the claim to pay and settle my Edgars account was sorted. While there was a outstanding balance on my Edgars account, I made payment and actually settled my Edgars account because I couldn't purchase using the account if no payments were received which affects your credit score...You get the idea. So I owed approx. R 1 800 on the 26th of May 2020 to my calculations, which I assumed Hollard would be paying. I continued to pay and informed Edgars and Hollard in writing. On the 14th of Sep 2020, Hollard "settled" my Edgars account with the payment to the amount of R 2 480-95 (strange amount) although I had settled my account otherwise I could NOT buy on the account. So my Edgars account was settled and thus I was now owed, at least, the amount of R 1800 by Edgars which was taken over by RCS. So since then, I have sent 16 emails to Edgars / Edcon / RCS to pay out the "credit". I have a RCS card as well and even requested that the credit be transferred to that account rather than pay it to me. This was refused so I provided a copy of my ID, Proof of bank account to be able to pay me out. To my surprise, I received an Edgars account statement dated the 8th of October where there is a credit, wait for it, R 12 838-18! I receive these wonderful, AUTO RESPONSE emails, that my emails have been received. I actually called Edgars / Edcon / RCS - 3 times this week (26 to 30 Oct) to be told the following: Hollard has overpaid and amount close to R 15 000 and must now be paid back to Hollard. Can't talk to Hollard as the case has been closed on their side. No joy with Edgars /RCS as they insist to pay Hollard the credit. I don't mind that Hollard gets their balance but I must get my monies as per the credit life policy surely even if it is only R 1800! To add insult to injury, I could NOT buy on my Edgars account today (30 Oct 2020) even with a R 15 000 credit. System "declines" the transaction!!! EDGARS / EDCON / RCS PLEASE CLOSE MY ACCOUNT WITH IMMEDIATE EFFECT
0 replies
70 months ago
Mobile Trouble Net-doesn't-work
Let me be clear. I don't jump on HELLOPETER for the silliest issues but I think this deserves a scathing review I have the following issues: 1. Trying to upgrade 2 of my contracts 2. Sort out incorrect billing on my data contract - being overcharged due to operator fault 3. Reset my profile to have my primary nr as the actual primary nr. 4. Get re-registered on the MTN Active system to view billing etc. I have been at this since the 27th of July 2020 and I have done the following: 1. I have sent 6 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day 2. I have made 8 calls to the MTN 135 nr 3. I have made 16 calls to the MTN Direct 083 123 3667 nr 4. I have sent an email and made 2 calls to local MTN franchise 5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant Talk about effort. Time. Frustration. Surely it should NOT be that difficult? I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system. Thus , I cannot complain about the MTN service because there IS NO SERVICE! INCOMPETENCE!!! Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing. Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades. HOW IS THIS POSSIBLE??? We are hostages of the system.
1 reply
71 months ago
Disgraceful non-existent service from HOLLARD
I was retrenched in May and got my retrenchment letter on the 26th of May 2020. I have since sent several emails and made numerous calls to Hollards to action my Edgars Account Protection Plan. I have sent all the relevant info as requested below to the relevant email addresses I sent the 6th email today with relevant attachments Last auto response from Hollard received 21 July 2020 We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on 0800252467 (Standard rates apply) - REFERS to FUNERAL PLANS!!! I have seen on the HelloPeter website a pattern of problematic claim related processes. I need ACTION! Action! ACTION! The required documents are as follows: If you are claiming for Retrenchment • Completed Claim Form • ID copy of the claimant • Affidavit confirming unemployment • UI19 Form stamped by the Employer or the Certificated Letter of Service • Stamped/signed Retrenchment Letter with Notification Date If you are claiming for Loss of Income on your Account Protection Plan (APP) - for the self & full time employed • Stamped/signed Letter from the Employer • ID copy of the client • Bank Statement as proof that no salary has been received – 4 months bank statements including the current month. NB. On a monthly basis going forward, you must provide us with a new bank statement until your employment status changes. We will only be settling your monthly instalment during this period. Kindly email all of the above documents to [email protected] for direct processing. Do not copy [email protected] as this creates unnecessary volumes here. We trust the above is in order. Should you require anything additional, do not hesitate to contact us.
3 replies
94 months ago
Raid Refill Indoor Unit
I bought 2 cans of Raid Refill Indoor Units in Jan 2018 NOT knowing that the Dispenser unit is bespoke to this product. I then tried to source the dispenser unit in Welkom, Free State but have been unable to do so. I have gone to ALL the major chain stores and even gave my name to the relevant product managers to call me when stock arrives. I have even spoken to family in other regions of the country to check for these units in stores - to no avail. What seems to be the problem? Most major retail outlets stock the Refill unit but NOT the dispenser thus making the product utterly useless. Spring is here and the mosquitoes will be out in full force soon.
1 reply
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