DH
Dhanveer H
Active since May 2018
6
Reviews
0
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Reviews
6 reviews51 months ago
Tresemme standards have dropped!
I purchased the Tresemme hairspray number four from clicks at Southway Mall in Durban. I have used it many times before and due it's anti residue effect it never left any white residue after use. After the purchase I did about a month ago from Clicks I noticed that each and every time I made use of it, it left a terrible looking white residue on my hair!
0 replies
82 months ago
Poor lack of service
I recently ported to cell c I firstly had issues loading my bundles thankfully I called in to customer care and someone assisted me. In the last week I have had issues where I am unable to use my data services ie. whatsap, Facebook etc even though there is data available. I have called the 135 number today where a gentlemen tried to assist me and asked me to change a few settings and should I still have an issue to call the technical department 0851555555. I had followed the steps yet still had an issue. I called in and the operator says that the needs to transfer me to get some configuration settings, again she had no customer service etiquette. Even during the security check she had mentioned should I not pass she cannot help me. Upon the end of the conversation with her, she had disconnected my call as opposed to helping me. As a new customer of cellc I am utterly disappointed with the lack of service and I may be moving back to my original service provide for this reason. Kindly note that should you wish to contact me it needs to be after 10am before 12pm Thank you Dhanveer Hariparsad [email protected]
1 reply
87 months ago
Clientele legal, not customer friendly at all
The experience was absolutely basic from a customer service perspective . The initial adviser on the phone sounded okay and warm but really struggled with pronounciation. He then put me on to his senior who basically rushed through a scripting, interjected whenever I spoke, basically I felt like they wanted a sale. There was no confidence, there was stuttering and mix of words which created almost no confidence in a customer. He didn’t even ask me if there were any further questions or if I was happy with everything I’ve heard. There was just a script being read and rushed through. I did take up the policy eventually only because of the brand clientele itself. I also wanted to take up the hospital plan and had some questions but there was no room for me to discuss this. Contradictory to the the advert portraying a warm customer like conversation really. I am a Complex Property Claims Team Manager for an offs**** Australian account and being in the insurance and customer service industry for just under a decade, never experienced a conversation like this. Clientele needs to review their customer service s****s training if the product is being outsourced to a contact center. I throughly suggest you listen to both call recordings, the first being an intoroduction conversation and the second being the sale. Where is the customer engagement ? Centricity ? Conversation ? Rapport building ? Am I just now a policy holder and ultimately a sale or a number in your client database? My number is ********** 442 Email **********
1 reply
91 months ago
Are there no Vodacom service consultants ???
I have tried calling the 135 and 111 number The prompts are abseloutly useless I need to speak to an operator to discuss an issue with my sim car Back in the day you pressed a digit and you could speak to a consultant Please can I get some help
2 replies
95 months ago
MTN
I have had an outstanding balance- yes I know. Yet you suspended the account whereby I can’t even call your 135 number To speak to a sales and services provider. Although this is the case you have no right to suspend access to suspend my resource to call your service centre at least ! After my outstanding balance is paid - I am going to change service providers!
2 replies
98 months ago
Bonita's full of empty lies !!!
Firstly I put through the request in April 2017 to have my brother added on I went to our Bonita's work rep who hardly has a laptop gave me documents to fill which I did twice because the first application was done wrong Then my card had my incorrect name on it I went there twice and they still didn't have it ready All they did was write my name and ID number on a piece of paper and never got back to me Then in this I also requested to be changed ribbon save and today when I try to use my medical aid it says Boncap They are hardly there at the office The company I work for CCI South Africa Umhlanga It's been a few months to fight this since April 2017 and I suppose because they never or hardly have computers it's not recoded anywhere accept a writing pad And then today I visit the doctor who is on your pannel in umhlanga then gives me a script to go to the Umhlanga netcare pharmacy for pain ****ers and eye drops (almost two years on the medical aid and only used it once before to see a GP) The pharmacy tells me that it's out of pannel and out of formula What on earth does my medical aid cover? I know of people on the cap plan that go to hospital and have done procedures ! Yet I have to pay cash for eyedrops and pain ****ers ? This is ridiculous! I am going to be escalating this on to hello peter and on social media Please note that I will only accept correspondence via email as I cannot answer at anytime due to work purposes This email simply does not have enough for me to say what I wish - service is terrible ! Kind regards
2 replies
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5 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)