CN
Craig N
Active since May 2018
6
Reviews
0
Industries
Reviews
6 reviews41 months ago
Best Dining Experience
Single handedly one of the best, if not the best dining experience of my life. Rated as one of the best restaurants in the country, I can definitely see why. From the friendliest reception to the quick attentiveness of the waitress to take our drinks and food order. The ambiance created with the Stellenbosch night air and the light buzz of agreement with the delicious spectacle served upon the patrons. The food was spectacular and precisely just as we ordered it. The transition was smooth, and the experience was amazing. Will definitely revisit!
0 replies
41 months ago
Fraudulent enrichment and omission or important information
I rented a vehicle at Thrifty Car Rental at Cape Town International Airport from Friday the 6th of January to return the 9th of January 2022. The only mention to me by the agent booking the car out to me is that I should push the clutch all the way down when changing gears. I had driven around 10km from the receipt of the vehicle and the fuel gauge had already moved down a block which suggests that the vehicle was not filled to capacity. I took a photo as proof. On the return of the vehicle I filled the vehicle to the position I received it and no more. However, Thrifty decided to take the vehicle back to the filling station to fill the vehicle again and change me R100,21 WITHOUT informing me. Why is it that this car rental company gives me a vehicle not filled to capacity, however expects a vehicle filled to capacity on return. On top of it, they never informed me that they would keep my safety deposit of R8000 for 14 business days before paying it back into my account. Are Thrifty car rental using their customers money to fund their credit requirements or to post a healthy bank balance??? WHY 14 BUSINESS DAYS!!!! The omission of this information and incorrectly debiting my account without my authorization after I returned the vehicle as I received it, is devious and amounts to fraudulently enrichment. I will NEVER do business with this guileful company again and warn against anyone falling into the same cunning trap. Check you fuel gauges as you drive away.
0 replies
43 months ago
Shocking service on Vitality I Watch Benefit
Never have I experienced such shocking and unsympathetic service in my life. My benefits have been cancelled due to fixed debit order dates and subsequent returns. However, the main issue is the false information and poor service served up by the call center. Once I received my breach letter, its as though I became the enemy. All correspondence became one sided and I found myself phoning after Discovery finding out a solution to repay the outstanding debit order and reverting back to my benefits. Surely I have been dealing with a "robot" incapable of picking up the phone and engaging me, a client of 3 well managed Discovery products. After numerous emails and requests, I eventually get called back by one of the managers Nolubabalo Tom who in most part just spoke over me in an uncompromising exchange to say "This is the best we can do. Nothing about Discovery is BEST! There is no grey areas with Discovery, just hard facts, black and white!! The customer care and service is of such poor nature that you would really need to reconsider taking out ANY kind of products with Discovery. Train your staff appropriately so they know how to inform and deal with customers and provide the correct information so as not to MISLEAD clients to get rid of them quickly.
6 replies
43 months ago
Vitality I-Watch Service and Benefits
Never have I experienced such shocking and unsympathetic service in my life. My benefits have been cancelled due to fixed debit order dates and subsequent returns. However, the main issue is the false information and poor service served up by the call center. Once I received my breach letter, its as though I became the enemy. All correspondence became one sided and I found myself phoning after Discovery finding out a solution to repay the outstanding debit order and reverting back to my benefits. Surely I have been dealing with a "robot" incapable of picking up the phone and engaging me, a client of 3 well managed Discovery products. After numerous emails and requests, I eventually get called back by one of the managers Nolubabalo Tom who in most part just spoke over me in an uncompromising exchange to say "This is the best we can do. Nothing about Discovery is BEST! There is no grey areas with Discovery, just hard facts, black and white!! The customer care and service is of such poor nature that you would really need to reconsider taking out ANY kind of products with Discovery. Train your staff appropriately so they know how to inform and deal with customers and provide the correct information so as not to MISLEAD clients to get rid of them quickly.
0 replies
76 months ago
ABSOLUTELY TERRIBLE MANAGEMENT AND ADMINISTRATION OF FUNDS!!
I logged a claim for withdrawal on my provident fund on the 11th of February 2020 and submitted all the required forms. I was told that my claim would payout within 21 business days. I then phoned (I PHONED TO FOLLOW UP) on how far my payment was, and this was on the 12th of March 2020 (22 business days later). I was told that IT WASN'T ATTENDED TO AS YET and they will flag it for someone to attend to it. I phoned today to find out far the claim was and got told that they just received feedback on my tax directive!!!! THE FINANCIAL MARKET HAS CRASHED AND DUE TO THE LACK OF ADMINISTRATION MY CLAIM TOOK FOREVER TO PROCESS AND DUE TO THIS I AM AT A BIG LOSS. HOW WILL OLD MUTUAL REDEEM THEMSELVES ON THIS MATTER. THIS IS ABSOLUTELY PATHETIC AND A CASE OF GROSS NEGLIGENCE!! I WILL NEVER INVEST ANY MONEY WITH OLD MUTUAL AGAIN!
2 replies
98 months ago
Incompetence of Old Mutual Provident fund staff to manage claim payout
I have put in a claim on my provident fund and was told it would take 20 working days to payout. After 12 working days, I followed up on my claim and was told it was sitting with SARS. I phoned 15 working days into the claim and again was told it was sitting with SARS. I asked the admin department to log a query to find out why it was taking so long. I then continued phoning daily and was kept on being told it is with SARS. On the 20th day, when the funds were supposed to be in my account, I asked to speak to a manager. The manager failed to phone me back, whereby I wasted a further call of my time and held on to speak to him. He advised that his staff member made a mistake with the calculation and that is why it has taken so long, and they resubmitted to SARS thrice. He then calculated the tax himself and has sent through a request. I was then told it could be paid within a day (ANOTHER PROMISE!!!). It is now a further 2 days and I am STILL waiting a call to advise the progress of my claim. The lack of attention to my claim, the incompetent staff and the constant promises have left me with NO faith in Old Mutual to administar my funds. There is NO URGENCY, care or concern!!!
2 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)