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Beth B
Active since Apr 2018
8
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0
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Reviews
8 reviews4 weeks ago
Request for Medical Advisory Board Rationale – Endoscopic vs Open Spinal Surgery
I will post the email i sent more than 3 weeks ago which they have not had the decency to respond to.... Good afternoon This is email is with regards to the pre-authorisation obtained for patient Mishke Buchanan (auth number:006853106) The initial authorisation for Unilateral biportal endoscopic (UBE) surgery at Mercantile Hospital was declined. I would like to know the exact reason why the medical advisory board declined authorisation for endoscopic approach but authorised an open procedure. Research clearly shows that performing an endoscopic approach for spinal decompression has less risk of infection, reduced bleeding rates and quicker recovery. By forcing the patient to undergo open surgery she is now having to endure severe pain, extended sick leave and a far longer road to recovery. I have been a member of Profmed for 10years and have generally been happy with the service received but I am struggling to understand the reason behind this decision. As the surgery was of an urgent nature and we did not want to prolong it any longer due to the severe pain my wife was in, we ended up accepting the decision and she underwent open spinal decompression yesterday. I have not managed to find any specific exclusion criteria on your website with regards to endoscopic spinal surgery. I do not believe it was declined based on the plan that I was on as the feedback from pre-auth was that “Profmed does not cover endoscopic spinal surgery”. Your website states verbatim "Profmed’s vision is to address the healthcare needs of South Africa’s professionals. This is achieved through the tailored and comprehensive design of benefits that suit the specific requirements of professionals”but your decision has now resulted in a professional attorney being unable to work for at least the next month most likely 6 weeks and increased her post op complications significantly. If the endoscopic procedure was declined purely based on operating costs involved, I would expect a tailored medical aid such as Profmed to look at the bigger picture in terms of : extended time in hospital, increased risk of complications, extended rehabilitation and prolonged time to return to work. These decisions should be based on evidence based medicine and what is best for the patient in terms of long term outcome. Should you continue with declining minimally invasive procedures, which is the direction that surgery is moving, you will find that you will end up having to cover far more medical costs in the long run with added complications and rehabilitation costs. I urgently await response from the medical advisory team as I would like to advocate for better decision-making with regards to minimally invasive procedures in the future. This has not only impacted my direct family but will impact the patients that myself and other doctors care for. Regards Dr Beth Buchanan (10118909)
0 replies
10 months ago
Excellent prompt service from Outsurance
Excellent prompt service from Outsurance. Took them less than a minute to call back and attend to my request
1 reply
33 months ago
Outstanding service from Naked
Cannot fault the service received from Naked! My car was written off and they have been in constant communication with me throughout the entire process . Will always insure with Naked in the future. Keep up the good work
1 reply
43 months ago
Incompetent service
After cancelling my contract with Momentum Multiply, as I was moving overseas, I was assured in writing that my Virgin Active contract would be terminated along with the multiply contract. 2 months later and I was still being charged gym fees. After multiple emails and phone-calls and agents constantly telling me they would resolve the issue I am still awaiting further feedback. Every time you receive a reply to an email it is from a new agent who asks for the same information and you end up being led in circles with false promises of the situation being rectified I was planning to re-join Momentum after working abroad for the year but will definitely not after this ordeal that has lasted over the last 2 months and I am still awaiting the refund of over R1000
1 reply
65 months ago
Outstanding service from Naked Insurance
Fantastic service when submitting my claim when my vehicle was involved in an accident. No issues and all was handled over the app or via email with prompt response. So nice to have an insurance company that doesn’t keep you for hours on the phone.
1 reply
68 months ago
Excellent service!
Excellent customer service. Went out of their way to assist me with upgrading and cancellation of contract. Quick delivery of SIM cards as well
0 replies
80 months ago
WeDrive service
Fantastic service by Ntokoza Sibeko. Ordered my WeDrive with no issues and was super friendly.
1 reply
99 months ago
Lock tampering
Good day I purchased a brand new Renault Duster Last year September and have up until now been exceptionally happy with the vehicle. I recently moved to Nelspruit, South Africa this year. Within the first month of my arrival in January 2018 the front door lock was tampered with and removed so that entry was gained into my vehicle and bags were stolen. After opening up a case and fixing the lock at my own expense the same thing happened again at the beginning of April 2018. This was at a different location and no items were visible in the vehicle at the time. Once again the lock of the front door was easily removed and left hanging out of the door in a short period of time and access was gained into my vehicle. Within two days before I even had a chance to replace the lock, the front passenger seat lock was also tampered with and access was gained into the vehicle and the lock from the front seat which was sitting in the car awaiting repair was stolen. Furiously I once again went to a Renault approved panel-beaters and on discussion with the company they said this was a common problem with the Renault and Nissan vehicles and they were fixing up to 2-3 vehicles a week with lock tampering. I am sure others have complained about this before so am just wondering what action will be taken to resolve this issue. I don't understand why the new 2017 models are still being made with the manual lock being placed directly in the door or why a manual lock is even needed in the latest models. I have been very happy with the car otherwise but will not be recommending this vehicle to any prospective buyers until this security flaw is dealt with. I was also surprised to find that the vehicle is not fitted with an alarm which seems should be standard especially as the car's security is sub-par. This has been a very costly incident for me and I would appreciate a response from Renault as to how they plan to rectify this situation and prevent further incidents from happening as you will be loosing a lot of customers if this is not dealt with, especially in South Africa where vehicle theft is so high. Regards Dr BA Buchanan
0 replies
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4 Star
2 (25%)
3 Star
0 (0%)
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1 Star
3 (37.5%)