Alette B

Med Step Clinic - substandard equipment

I was in a motor car accident on the 7th March 2018 and was hospitalised in Montana Netcare Hospital. The injuries I sustained were a broken left lower arm, broken left elbow, broken left knee and torn ligaments in the left ankle. The operations were a success and the doctor requested physiotherapy should be done and that I be transferred to a Rehabilitation facility because I stay alone at home and need to learn how to care for myself. The doctor also told Medihelp that a Step down Clinic would not be suitable for the rehabilitation that I needed. Medihelp refused this and insisted that I be sent to the Med Step Clinic. At 16h00 on Friday 23rd March 2018 I was handed an account for R22500 for the next 4 days if I did not go immediately to the Med Step Clinic. After the nursing staff at Montana Netcare hospital tried calling the Doctor numerous times and not getting through, I was transferred to the Med Step Clinic on the 24th March 2018 at 12h00. The Staff were polite and tried their best. However the equipment was not up to standard for my condition. The Comode was not suitable for my body type. Toilet was too small for the comode to fit into. It took 3 nursing staff to assist me to take me to the toilet with the comode. The Bed's Headboard and foot board are broken and the bed's brake was not working. The Matrass was wet underneath. On night shift I was humiliated and my dignity was not respected as a Male nurse was used to take me to the toilet. My rights according to the Patients rights charter was violated. There was also no Physiothe****** available for the whole weekend. I did submit a "Patient Complaint Form" on 26/03/2018 and have had no response up to this date. This form has also no telephone number, email or address on it. I did state that I could be contacted on my cell between 09h00 and 14h00 of any day. We had to search on the internet for the Contact details of this Establishment Thankyou Alette