MS
Mx S
Active since Mar 2018
40
Reviews
0
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Reviews
40 reviews33 months ago
Staff that go the extra mile (Francina)
Francina R who works at Clicks Irene Mall really went out of her way to help me. She assisted me with 2 things. 1. I bought a kid's toothpaste special, buy 3 and get the cheapest 1 free which I didn't notice. She picked it up when I paid and she quickly went to go and fetch another toothpaste. If she didn't say anything I would not have known. THANK YOU! 2. I lost my card a while ago and my Clicks Card number is written on a piece of paper which I have to find every time I go to Clicks. Francina asked me if I had the app and I thought she referred to the Clicks app but she didn't refer to that app and asked if I had data to show me. She loaded an app on my phone and loaded my card number and showed me how to add any other rewards cards like Spar, Dischem, PnP etc. Thank you for taking the time to help so I dont have to carry that paper with the number on with my anymore :)
0 replies
40 months ago
Discovery rejects claim even though I informed them in 30 days
Incident date: 15/09/2022 Notified Discovery and Broker via email of the claim: 11/10/2022 How is that not informing you within 30 days as per my policy? Sept, Oct and Nov were some hectic months. My 3 year old son was sick multiple times. In hospital middle November for a operation and with a 2 week recovery after that. Then December all the panelbeaters are closed for the holidays until January. I registered the claim in January and Discovery repudiated the claim because of "late notification". Spoke to the panelbeater and they confirmed no price increases. No prejudice towards Discovery and they cant even discuss the rejection or send a letter that I can actually open to read about it. Then they try to force us into signing a letter to withdraw the claim and that we then wont try and claim for it again. How is this TCF? Treating customers fairly? I notified you of a possible claim within 30 days. Since Sept to Nov my son was really sick a lot and in hospital twice. This is not even relevant. The fact is I informed them in Oct within the 30day period. No prejudice.
1 reply
44 months ago
POOR SERVICE AT CLAIMS STAGE!!
Desorine has no idea how Insurance works or how to provide good client service. More than a month since we submitted this TV claim and is still not sorted. The want to apply an excess of R750.00 which was implemented in July but the last schedule I received with NO EXCESSES was end June. According to their notification mail sent to us 29 July states clients with R0.00 excess option will stay that way as well so this is then also a mistake because we selected the R0.00 excess option on our entire policy! Also if this was sent to us on 29 July there is a 30 day notice period and the incident happend 10 August. Not even 14 days after this notification that states the start date will be 1 September 2022.
2 replies
50 months ago
WORST SERVICE BEFORE AND AFTER TESTING MY 4 YEAR OLD
NEVER will I ever use them again. Took my 2 days to get my 4 year old tested for COVID and RSV. First I was referred to the Drive Through and arrived at about 16h00 and they said the closed so couldnt help. I phoned Kloof and they were closing in 15 minutes as well so would not make it in traffic. Went to Kloof the next day just to wait and wait because there is no one at the station outside. Only someone at the Ampath station. We ALWAYS use Ampath and after this I will NEVER GO TO LANCET EVER AGAIN! So for the first time ever I also get an outstanding which I have never had before with Ampath and the day after they email the invoice they start phoning EVERYDAY. I sent emails where they apologized but still I get harrased with phone calls daily after I said I will pay month end.
1 reply
50 months ago
2 weeks no refund!!!!!
There are no words to express how much I hate The Mattress Warehouse! Natasha promised me our refund 2 Fridays ago. NOTHING was paid. Promised it will be paid yesterday. Today NOTHING! Please refund both beds and come and collect the new bed when you paid us back. I will much rather spend my money elsewhere!
1 reply
51 months ago
NO FEEDBACK?????
Do you bother to respond to complaints?
0 replies
52 months ago
Refund sale price even though we paid full price?
We bought dresses for my sister in December and when we tried to return them today the Woolworths in Irene Mall today they said they will only give the discount price because we are late. This is however 7 days late because of some personal circumstance but they did before at least give WW voucher. Today the store manager is willing to refund sale price which is half of what the items cost. So my question is if we returned the items a week ago would you refund full price or only sale price? The sale has been going on since January. If you don't get back to us with a better solution I will take the matter to the Consumer Ombud to decide on how to proceed.
0 replies
54 months ago
Wont refund a defective product
Bought a BBQ set for Xmas gift. The lid cant close properly and they refuse to exchange or refund us. Why must I waste my time after driving back to Ballito Junction from Umdloti to phone customer care? Why is there no customer care in store? If I buy someghing with a defect why cant I return for a refund but must buy something else?
0 replies
55 months ago
FALSE ADVERTISING
You advertise a TV for R9999.00 and we phoned and confirmed stock. When we get there they say the add on website is wrong and they wont sell the TV for that price as advertised until 30/11/2021.
0 replies
Review Distribution
5 Star
2 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
38 (95%)