GD
Gloria D
Active since Feb 2018
31
Reviews
0
Industries
Reviews
31 reviews6 months ago
Recognising Outstanding Service and the Value of Supporting Dedicated Employees like Mr. Steven Sithole, Pharmacist Assistant, at Dischem Eastgate
Recognition for Consistently Outstanding and Exemplary Service by Mr. Steven Sithole, Pharmacist Assistant, at Dischem Eastgate I am compelled to formally acknowledge and commend an outstanding employee at Dischem Eastgate Branch, Mr. Steven Sithole. Over the past five years, his unwavering dedication, professionalism, exemplary service, and genuine kindness have profoundly impacted my experience. His consistent excellence has left a lasting impression on both myself and my family, reinforcing our loyalty and trust in Dischem. Mr. Sithole has been instrumental in assisting me with both prescribed and over-the-counter medications, demonstrating a level of support and attentiveness that far exceeds ordinary expectations. Over the years, he has been a pillar of consistency, professionalism, and genuine kindness. His support extends beyond simply dispensing medications; he offers informed suggestions, valuable recommendations, and sound advice that reflect his deep knowledge and sincere care. What truly sets him apart is his approachable demeanor, always smiling warmly, with an infectious laughter that instantly lifts your spirits, even when you are unwell or overwhelmed. His warm, welcoming attitude transforms what could be a stressful experience into one that leaves you feeling reassured and confident. His ability to foster a sense of trust and reassurance is a rare quality that significantly enhances the customer experience. His approach is both personable and highly competent, making each visit to the branch not only efficient but also pleasant and uplifting. Most notably, Mr. Sithole’s computer skills are truly on another level. He operates the system with remarkable speed and precision, seamlessly managing online transactions, medication recordings, and other digital processes with exceptional efficiency. His ability to navigate the computer at such a high speed, often requiring only minimal input or authorization from the patient, is impressive. In many instances, he completes complex tasks, sometimes involving multiple medications for more than one patient, in a matter of moments, leaving you hardly aware of the workload he has managed in such a short period. Despite his rapid pace, he maintains accuracy and attention to detail, ensuring that every process is handled flawlessly. His efficiency, combined with his excellent time management, allows him to read the moods and energy levels of patients and always respond promptly and thoughtfully, making each interaction smooth and stress-free. In contrast to other staff members who may be less approachable or more formal, Mr. Sithole’s exemplary attitude stands out remarkably. In light of his exceptional contributions, I firmly believe that individuals like Mr. Sithole deserve formal recognition, such as an Employee Excellence Award or any other suitable acknowledgment, for their invaluable dedication, professionalism, and unwavering commitment to delivering outstanding service. Recognising such committed staff members not only motivates continued excellence but also reinforces the core values and standards that elevate Dischem’s reputation. I sincerely request that this commendation be escalated to senior management, as it is vital that such dedication is acknowledged at the highest levels and that Mr. Sithole’s efforts are celebrated accordingly. Today, I made a special point to acknowledge Ntate Sithole, and I felt compelled to share this publicly, as I had attempted to do so over the years but was unable to reach this point due to unforeseen circumstances. While there are other Dischem stores in my area, I prefer Eastgate because of pharmacists like Ntate Sithole, those who quickly grasp the nuances of a patient’s needs, deliver care with genuine compassion, and recommend the most appropriate medication without the need for lengthy explanations. Today was one of those particularly challenging days, and I deliberately chose to leave all the Dischem stores in my area as always, including other related stores, and visit Dischem Eastgate instead. Generally, I avoid cramped, crowded places with long queues, especially when I am not in good health or not in the best mental space. It becomes even more undesirable when I am with a young child. Last week, I visited Dischem Eastgate but had to turn back at the door because it was packed to capacity, and the mall was extremely crowded, leading me to anticipate long queues. Today was no different, the store was bustling, the mall was crowded, and I was with my child. Despite these circumstances, I chose to go to Dischem Eastgate because I knew I would be assisted by dedicated professionals like Mr. Sithole, competent and knowledgeable pharmacist assistants who understand the importance of personalised care, quick comprehension, and attentive service. If you are seeking outstanding service, especially in moments of distress or when you need support the most, I strongly urge you to visit Dischem Eastgate. Over the past five years, I have consistently received exceptional care from one particular employee, Mr. Steven Sithole, a pharmacist assistant whose professionalism, kindness, and genuine concern are truly remarkable. Thank you for taking the time to read this. I am humbled and grateful for the exceptional service from Mr. Sithole, which continues to reinforce my trust and loyalty to Dischem. Yours sincerely, Gloria D.
0 replies
6 months ago
Warning to Caring Parents: Keep Your Children Away from Mochachos – A Place That Exploits Vulnerable Individuals During School Holidays and Turns Childhood Memories into Nightmares
Parents Beware: Mochachos at Eastgate Shopping Centre Exploits Vulnerable Children and Delivers Heartbreaking Service Failures It is with profound disappointment and deep-seated disgust that I feel compelled to share my harrowing experience at Mochachos Eastgate yesterday, a restaurant chain that has demonstrated appalling disregard for its young patrons and their families. This establishment, which I once believed to be a family-friendly venue, has revealed itself as a place where the vulnerable, particularly minor children/ learners, are exploited and mistreated with blatant indifference and arrogance. On a day of significant importance for my minor child, her Prize Giving Awards at school, I endeavoured to treat her to a meal at Mochachos, motivated by her longing for the toy promised with their kids’ meal. Despite my reservations yesterday about that place, I agreed out of compassion for my child’s joy and innocence, especially to celebrate her achievements immediately after the event. From the outset, the experience was marred by dishonesty, neglect, and unprofessionalism. My daughter, who eagerly ordered the kids’ meal, was assured by the cashier that it would come with a toy. Yet, as the meal progressed, it became painfully evident that this promise was *********. The staff’s body language, whispered conversations, and blatant indifference betrayed their contempt for our plight. We patiently waited over thirty minutes for the toy that was promised to her, a promise that was cruelly broken and never materialised (false adverti*****t). When I confronted the management, led by the so-called supervisor and the individual named Anand, the situation escalated into outright hostility, disregarding my child's feelings who was visibly emotional. Instead of addressing the issue with dignity, the Anand character resorted to shouting, ************, and outright deception when I unapologetically informed them that if they intended to brush the issue off, I would review them on this platform. Anand’s behaviour was particularly disgraceful: he refused to face us directly or genuinely apologise to a client, my child; he dismissed our concerns with contempt and issued threats against me for calling them out. His arrogance was palpable as he instructed us to “call him next time at Eastgate” for the toy, mocking our genuine disappointment and distress. What compounded this appalling experience was the deliberate act of taking back and discarding our receipt trying to get rid of the evidence and continued with their act of blatant disrespect and ************. Their staff, many of whom appeared inexperienced or untrained during my visits there, were visibly shaken by the management’s conduct and failed to deliver basic customer service throughout the ordeal. The entire episode was a heartbreaking reminder of how establishments can exploit the vulnerability of children, especially during school holidays, turning what should be joyful memories into traumatic episodes of neglect and contempt. The overall level of customer care was utterly deplorable. Such behaviour is not only unacceptable but outright condemnable. It exposes a culture of arrogance, disdain for customer rights, and a blatant willingness to exploit the innocence of children for profit, targeting school breaks and misleading the public with false adverti*****ts. This is a stark warning to all parents: do not entrust your children’s happiness and safety to Mochachos Eastgate, particularly under the management of Anand. His arrogance and aggressive demeanor are on full display, even in front of children and staff. It is evident that he is accustomed to wielding his authority with a heavy hand, creating an environment where staff appear visibly scared and uncomfortable, often running around in confusion when he is present. Such behaviour is utterly unacceptable and should serve as a clear caution to anyone considering this establishment for family outings. In conclusion, I vehemently condemn the conduct of the management and staff, whose behaviour reflects a disgraceful lack of professionalism, empathy, and respect. I call upon fellow parents to exercise extreme caution and avoid this establishment entirely. Places like Mochachos, which prey on the vulnerable during school holidays, must be held accountable for turning childhood joy into nightmares of disappointment and humiliation. I urge all responsible adults to think twice before subjecting their children to such egregious treatment. Kind Regards, GPD
0 replies
6 months ago
Shockingly Rude, Dismissive, and Unprofessional Conduct/ Service by Truworths Head Office Staff Member
Dear Truworths Management Team, I wish to bring to your attention a disappointing experience I had with Truworths, specifically involving their Head Office staff. On 24 November 2025, at their Eastgate branch, I received excellent service from Yandiswa, who was professional, courteous, and helpful. However, my experience was marred by the conduct of the Head Office representative she contacted for assistance. Background Details: On Sunday, 23 November 2025, I unfortunately lost my primary device. The following day, at approx. 11:54 AM, I sought assistance from Yandiswa at your Eastgate store. She was both professional and courteous, and I appreciated her efforts in guiding me through the process of acquiring a replacement smartphone. She printed out a slip indicating that I was eligible to purchase items worth up to R6,178.00, which initially gave me hope and reassurance. However, upon selecting a replacement device phone valued at R2,800.00, the payment process was inexplicably rejected. The system then informed me that I was only eligible to purchase items valued at approx. R1,200.00, of which I understood but confused. Yandiswa felt so bad as well and attempted to resolve the matter by contacting your Truworths Head Office. Unfortunately, her call was met with a response from a woman whose attitude was not only unprofessional but also callous and impatient. She displayed a stark lack of empathy and patience, and her dismissive manner was utterly unacceptable. Without even allowing Yandiswa to finish explaining or hand the phone over to me, as a customer to conclude, she abruptly terminated the conversation, leaving us both in a state of confusion and frustration. This behaviour was not only humiliating for me but also embarrassing for my minor child who was present. It reflects poorly on Truworths' customer service standards and also highlights a toxic work environment that is similar to what is currently trending on social media, especially TikTok, where many workers share similar experiences of toxic conduct leading to resignations. I am very disappointed that a reputable brand like Truworths would allow such unprofessionalism from their staff, especially towards loyal customers (over ten years) in times of genuine need. I urge you to review this matter and ensure that appropriate actions are taken to prevent such incidents in the future. More importantly, please create a conducive and healthy work environment for your staff members irrespective of their positions. I look forward to your prompt written response and a resolution that reflects the dignity and respect every customer deserves. Please find my email address on the complaint I have sent to you through email earlier at 15:58. Thank you for your attention to this matter. Kind Regards, GPD
0 replies
7 months ago
The Deceptive Practices of Jobleads, stay away job seekers
Jobleads - An Urgent Warning to Job Seekers I wish to bring to public attention the highly disturbing and ************ conduct of Jobleads, a platform that ostensibly purports to assist job seekers but, in reality, preys on the vulnerable for financial gain. My experience highlights the urgent need for caution and awareness among those seeking legitimate employment opportunities. Initially, I was prompted to register on Jobleads under the impression that I was subscribing to a R49 trial package, seeking employmenton behalf of my brother. However, I was utterly appalled to discover that, without my explicit consent, they attempted to debited R679 from my bank account, a sum I did not agree to or authorise. My attempts to locate a cancellation option on their website proved futile; the platform provides no means to terminate or dispute such charges. This lack of transparency and accountability is utterly unacceptable. Furthermore, I did not subscribe to or agree to any premium services, nor did I receive any meaningful assistance or job leads from the platform thus far. The jobs they purportedly offered bore no relation to the fields or professional interests app**** for. Their actions appear to be a calculated attempt to exploit desperate job seekers who may lack the resources or knowledge to defend themselves against such predatory practices. It is important to note that similar complaints have been raised by others on platforms such as Hello Peter, where users report being coerced or misled into paying for packages they neither wanted nor received value from. This pattern of behaviour suggests a deliberate strategy to generate illicit revenue at the expense of genuine job seekers. I strongly caution anyone considering using Jobleads to exercise extreme vigilance. Do not trust their promises or navigational ease, as they seem designed to conceal their true intentions. These individuals are exploiting the hopes and anxieties of those seeking employment, and their conduct must be exposed and challenged. In conclusion, I urge regulatory authorities and consumer protection agencies to investigate these *****ulent activities and hold such platforms accountable. Job seekers deserve transparency, honesty, and fair treatment, none of which are evident in the operations of Jobleads. I am so disappointed to say the least!!!
0 replies
13 months ago
NuDebt Management Debt Collectors and Telkom Horrific Experience
I am still receiving poor service and bad treatment from Telkom and Nudebt Management. 1. Nudebt Management is still harassing me with legal action through messages and emails while my account is up to date. 2. This happens despite sending Proof of Payment as agreed after making payments. 3. As per the agreement that Telkom is aware of, I pay R2000 at the end of every month until my account is settled but Nudebt Management harasses me during the month threatening me with legal action. 4. Telkom on the other hand also inconveniences me financially by attempting to debit my account as and when they please. 5. At Eastgate Branch they told me that they could not assist me with canceling the Debit Order, only my bank could do so. 6. When I visited my bank, they told me that it is Telkom that needs to cancel the debit order agreement because it is a third-party agreement. I have since decided to close my bank account since I could not help from Telkom and my bank. 7. Every time the Telkom debit order bounces, I am charged R130.00. 8. Both Telkom and Nudebt Management are in possession of my Proof of Payments, but they refuse to provide me with my Updated Statement. 9. At some stage, Nudebt promised to send an email to Telkom to give my Updated Statement. 10. What doesn’t sit well with me is that Nudebt insisted that I pay in some Absa Account and when I enquired at Telkom Eastgate Branch, the consultant advised me against that and said I should ignore that instruction and stick to my current method of payment. This is my last contract with Telkom. I will also advise anyone who cares to listen against Telkom Contracts...They do not care about customers!!
0 replies
13 months ago
Telkom Contract Nightmare and their Debt Collector Nudebt Management
I am still receiving poor service and bad treatment from Telkom and Nudebt Management. 1. Nudebt Management is still harassing me with legal action through messages and emails while my account is up to date. 2. This happens despite sending Proof of Payment as agreed after making payments. 3. As per the agreement that Telkom is aware of, I pay R2000 at the end of every month until my account is settled but Nudebt Management harasses me during the month threatening me with legal action. 4. Telkom on the other hand also inconveniences me financially by attempting to debit my account as and when they please. 5. At Eastgate Branch they told me that they could not assist me with canceling the Debit Order, only my bank could do so. 6. When I visited my bank, they told me that it is Telkom that needs to cancel the debit order agreement because it is a third-party agreement. I have since decided to close my bank account since I could not help from Telkom and my bank. 7. Every time the Telkom debit order bounces, I am charged R130.00. 8. Both Telkom and Nudebt Management are in possession of my Proof of Payments, but they refuse to provide me with my Updated Statement. 9. At some stage, Nudebt promised to send an email to Telkom to give my Updated Statement. 10. What doesn’t sit well with me is that Nudebt insisted that I pay in some Absa Account and when I enquired at Telkom Eastgate Branch, the consultant advised me against that and said I should ignore that instruction and stick to my current method of payment. This is my last contract with Telkom. I will also advise anyone who cares to listen against Telkom Contracts...They do not care about customers!!
0 replies
16 months ago
NUDEBT MANAGEMENT AND TELKOM REFUSE TO GIVE ME MY UPDATED STATEMENT OF ACCOUNT
I have learned from Telkom that my account was handed over to NuDebt Management. We then entered into an agreement with NuDebt Management of which I have been honouring every month on the agreed upon date (month end). NuDebt Management instructed me to send all the Proof of Payment to their WhatsApp Number and I did. Now Telkom and NuDebt are refusing to provide me with my updated Statement of Account. Instead they are sending threatening messages and emails to me instructing me to come and pay even in the middle of the month. I am sick and tired and want help to get these people of my back. I have phoned them so many times at my expense and in all occasions they promise to update my record and stop the threatening messages. What irritates me more is that, each and every consultant want me to narrate the story from beginning to end and requests the same information I have provided them with. They even promised to send an email instructing Telkom to send me my Updated Statement of Account. They even went as far as insisting that I start to pay into some New Bank Account and I refused and continued paying at Game where I was advised to pay at by Telkom. I have even visited Telkom Sandton and Telkom Eastgate but no help at all. What worries me most is that the so-called NuDebt Consultants could not give me the correct figures that I have paid thus far. Telkom on Facebook, is also useless and referring me back to NuDebt. NuDebt refers me to Telkom. I'm drained you!!!
1 reply
23 months ago
PATHETIC, UNPROFESSIONAL AND BAD TREATMENT TO PATIENTS.
The treatment we received at Lister Building leaves less to be desired. I and my family have been their patients for more than ten years, including close relatives. I sat on those cold chairs for about three hours. My kid started being restless asking for food. I could not move because there were individuals who were made to skip the queue. One child threw up while in the queue and we wanted to assist by cleaning. To our surprise, one of the cleaners said it was the responsibility of the mother to clean. That did not sit well with us as well. Shd came later and cleaned. Three ladies requested for a manager on duty but struggled to get his/contacted. Some rude tall lady, with less empathy came. We then aired our frustrations. Another staff member said whoever wanted a refund should come and stop making noise. I decided to stay for an hour and Idecided to rush myself to Life Brenthurst Clinic. I tried to explain to those staff members that my situation needed emergence attention not to be treated as they imp****. They ignored me just like the rest who aired their frustrations. They also us what did we expect where was only one doctor on (Dr Nyathi). They said they the other was busy undressing and/or undressing another patient. I was surprised because it took almost 3hours to so. Why didn't Dr Maphisa and Partners send another doctor to feel the gap. Especially when they told they were busy with circumstion as well. Any, I decided to sit back on my chair. When I realised I was shivering and sweating at the same time and my whole body was sore with splitting headaches. I then rushed to Brenthurst- Emergency where I was admitted and treared on the spot. I was then admitted.getting. Before I talked with a reception who gave attitude and asked for my refund. She said she has done since I was not treated there. My daughter is a witness. Just close that practice because you are also exploiting Dr Nyathi there. I thank God that I'm alive!
0 replies
24 months ago
DEFAMATION OF CHARACTER, HARASSMENT AND *****ULENT ACTIVITY
TO TOTAL ENERGIES, JUST BE AWARE THAT OUR HEARTS ARE BLEEDING AT THIS STAGE AND BECAUSE OF THE OVERALL TREATMENT FROM ALL PARTIES INVOLVED. BE AWARE OF YOUR PARTNERSHIP WITH DISCHEM!!!! *****ULENT ACTIVITY, DEFAMATION OF CHARACTER AND HARASSMENT I would like to advise people to stay away from Astron Newtown Petrol Station. As a Standard Bank Current Account Card Holder, I have earned points amounting to R495.00. I drove to Newtown Astron to enquire how to redeem those points, since the social media advice recommended that it was possible to fill up fuel with those UCount Rewards points. At Newtown Astron, they confirmed that we could use them on the spot. We then went back there after a week or so to fill up petrol as per their advice. To our surprise, they told us that it was not possible and I should get a UCount Rewards Card from Standard Bank. I was furious obviously because they had initially confirmed that they would fill up the tank without that card. After another week or so, we approached a different Astron Petrol Station on our way back from Eastgate situated in Cyrildene. The petrol Attendant confirmed the same thing that they could use the points on the app without a card. We then gave him our phone to confirm with his superiors. After coming back, he said we could indeed pour petrol without hard cash but those virtual points. Om 18 June 2024, we started at Caltex Petrol Garage c/o Wolmarans and Harrison to enquire. After some time, they tols us they could not redeem them. We then went straight to Standard Bank Branch to register and get a UCount Rewards Card. The process and the service went excellently well until I enquired about my points that were reflecting R1.20 instead of R495.00. The consultant gladly connected me with their Rewards Division telephonically. To my surprise, they discovered that the Astron Petrol Attendant at Cyrildene had converted my UCount Rewards points amounting to R495.00 to Dischem points. They further confirmed that that activity had taken place on 16 June 2024. I was beyond shocked and automatically knew it was ***** since I never consented anyone to conduct such. Around past 15H00 on the same day, after coming from work in Pretoria, we shared the Astron-Dischem story with Total Energies petrol consultant and after consulting with his superiors, he confirmed that indeed they are working with Dischem and we should put petrol without any hard cash. At first we refused to do as he advised, instead we suggested that they redeem points into cash first since we were on a tight budget. He insisted and kept on reiterating that he knew what he was talking about. We then trusted his work since it is his profession. We then drove away to attend to urgent family matters. Later around 17H00 before Dischem Braamfontein closed, we went there to enquire and the Manager (Vuyokazi) on duty gladly assisted saying we should go straight to Total Energies garage to fill up fuel. They would then sort it out between Dischem and Total Energies should any challenges arise. She went further with her own hand-writing gave us her Names and Surname, as well as the office Line. We did as advised but to our surprise after filling up petrol, the transaction could not go through/ points could not be redeemed. Dischem was closed. To make matters worse security and police were called on us; a guy named Sam from Westbury advised everyone including police to call the parents. It was done and there was a lot of damage done to our characters which impacted on our psychological, physical, mental and entire being. My phone was also held at ransom due to that misunderstanding and the carelessness of the *********** and unprofessional petrol attendants (especially (Sam at Total Energies Braamfontein), as well as Dischem staff. We were further insulted, degraded, labeled as ******* and *****sters, cursed and disowned by so-called family members (on my partner’s side) and everyone who cared to listen on my partners’ side. They further said we are a thieving couple who is surviving on *****ulent activities. Today 19 June 2024, we decided to ask for advise in general from Astron: 74 – 80 Marcia Street Bruma, Johannesburg. The service there from Sir Joseph and the other Senior Manager was excellent. They took us through the whole process of their collaboration with Standard Bank and how points are working at their petrol station. As we were about to leave the petrol station, we were called back by Sir Joseph. He attentively listened to our matter and concluded that, that petrol attendant at Cyrildene had conducted a *****ulent activity and that was a worst behaviour to an unsuspecting client. He advised us to come back, and he would ensure that we are properly helped by all parties involved in the matter, especially if the Dischem people refused to assist. We received the worst customer service at Dischem Eastgate where I have been shopping and receiving my prescribed medication for over six years. The Dischem Senior Managers and Supervisors were dismissive, made a mockery of us, ganged up against us and sort of telling us where to get off. They further belittled and harassed us, as well as treating us like illiterates to purchase items at their Dischem store that we are not in need of. As we are sitting now, we are rushing to Total Energies Braamfontein to settle the *****ulent R495 done by Dischem and Astron. Of also importance to note is that even though we started on the wrong foot with the Manager at Total Energies, she ended up empathizing with us and assured us her unwavering support throughout this ordeal. We therefore have condition or terms on which our characters and reputations can be brought to where they were before this unfortunate incident, enough to dent someone’s image internationally and blocking them from obtaining greener pastures or any form of personal/professional development. Trust is expressed that you find the above in order.
0 replies
24 months ago
*****ULENT ACTIVITY, DEFAMATION OF CHARACTER AND HARASSMENT
*****ULENT ACTIVITY, DEFAMATION OF CHARACTER AND HARASSMENT I would like to advise people to stay away from Astron Newtown Petrol Station. As a Standard Bank Current Account Card Holder, I have earned points amounting to R495.00. I drove to Newtown Astron to enquire how to redeem those points, since the social media advice recommended that it was possible to fill up fuel with those UCount Rewards points. At Newtown Astron, they confirmed that we could use them on the spot. We then went back there after a week or so to fill up petrol as per their advice. To our surprise, they told us that it was not possible and I should get a UCount Rewards Card from Standard Bank. I was furious obviously because they had initially confirmed that they would fill up the tank without that card. After another week or so, we approached a different Astron Petrol Station on our way back from Eastgate situated in Cyrildene. The petrol Attendant confirmed the same thing that they could use the points on the app without a card. We then gave him our phone to confirm with his superiors. After coming back, he said we could indeed pour petrol without hard cash but those virtual points. Om 18 June 2024, we started at Caltex Petrol Garage c/o Wolmarans and Harrison to enquire. After some time, they tols us they could not redeem them. We then went straight to Standard Bank Branch to register and get a UCount Rewards Card. The process and the service went excellently well until I enquired about my points that were reflecting R1.20 instead of R495.00. The consultant gladly connected me with their Rewards Division telephonically. To my surprise, they discovered that the Astron Petrol Attendant at Cyrildene had converted my UCount Rewards points amounting to R495.00 to Dischem points. They further confirmed that that activity had taken place on 16 June 2024. I was beyond shocked and automatically knew it was ***** since I never consented anyone to conduct such. Around past 15H00 on the same day, after coming from work in Pretoria, we shared the Astron-Dischem story with Total Energies petrol consultant and after consulting with his superiors, he confirmed that indeed they are working with Dischem and we should put petrol without any hard cash. At first we refused to do as he advised, instead we suggested that they redeem points into cash first since we were on a tight budget. He insisted and kept on reiterating that he knew what he was talking about. We then trusted his work since it is his profession. We then drove away to attend to urgent family matters. Later around 17H00 before Dischem Braamfontein closed, we went there to enquire and the Manager (Vuyokazi) on duty gladly assisted saying we should go straight to Total Energies garage to fill up fuel. They would then sort it out between Dischem and Total Energies should any challenges arise. She went further with her own hand-writing gave us her Names and Surname, as well as the office Line. We did as advised but to our surprise after filling up petrol, the transaction could not go through/ points could not be redeemed. Dischem was closed. To make matters worse security and police were called on us; a guy named Sam from Westbury advised everyone including police to call the parents. It was done and there was a lot of damage done to our characters which impacted on our psychological, physical, mental and entire being. My phone was also held at ransom due to that misunderstanding and the carelessness of the *********** and unprofessional petrol attendants (especially (Sam at Total Energies Braamfontein), as well as Dischem staff. We were further insulted, degraded, labeled as ******* and *****sters, cursed and disowned by so-called family members (on my partner’s side) and everyone who cared to listen on my partners’ side. They further said we are a thieving couple who is surviving on *****ulent activities. Today 19 June 2024, we decided to ask for advise in general from Astron: 74 – 80 Marcia Street Bruma, Johannesburg. The service there from Sir Joseph and the other Senior Manager was excellent. They took us through the whole process of their collaboration with Standard Bank and how points are working at their petrol station. As we were about to leave the petrol station, we were called back by Sir Joseph. He attentively listened to our matter and concluded that, that petrol attendant at Cyrildene had conducted a *****ulent activity and that was a worst behaviour to an unsuspecting client. He advised us to come back, and he would ensure that we are properly helped by all parties involved in the matter, especially if the Dischem people refused to assist. We received the worst customer service at Dischem Eastgate where I have been shopping and receiving my prescribed medication for over six years. The Dischem Senior Managers and Supervisors were dismissive, made a mockery of us, ganged up against us and sort of telling us where to get off. They further belittled and harassed us, as well as treating us like illiterates to purchase items at their Dischem store that we are not in need of. As we are sitting now, we are rushing to Total Energies Braamfontein to settle the *****ulent R495 done by Dischem and Astron. Of also importance to note is that even though we started on the wrong foot with the Manager at Total Energies, she ended up empathizing with us and assured us her unwavering support throughout this ordeal. We therefore have condition or terms on which our characters and reputations can be brought to where they were before this unfortunate incident, enough to dent someone’s image internationally and blocking them from obtaining greener pastures or any form of personal/professional development. Trust is expressed that you find the above in order.
1 reply
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
0 (0%)
3 Star
2 (6.451612903225806%)
2 Star
0 (0%)
1 Star
28 (90.3225806451613%)